Sep 12, 2014
KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
Sep 05, 2014
Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from Depositories on the same day.
*Issued in the investors interest.
Grievances related to Designated Depository Participant (DDP) and Custodian Services for Investment in Indian Securities
For any grievances related to Designated Depository Participant (DDP) and Custodian Services for your Investment in Indian Securities please do send us an email on BusinessCarein@dbs.com and we shall respond to your grievance at the earliest.
Investor Grievances escalation matrix
(Business Hours: Monday to Saturday 10 am to 4 pm)
|Details Of||Contact Person||Address||Contact Number||Email id|
|Customer Care / Client Servicing||BusinessCare||Floor 3, 806, Anna Salai, Opp. LIC office. Chennai -600002||18001036500 |
|Managing Director and CEO||Surojit Shome||First Floor, Express Towers, Nariman Point, Mumbai- 400021||91 (22) firstname.lastname@example.org|
In absence of response/complaint not addressed to your satisfaction, based on depository with whom you have the demat account, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html.
Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
For list of bank branches for Bankers to Issue / ASBA application, please click here
SEBI Complaint Redress System (SCORES)
Filing compliant on SCORES – Easy & quick
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES
- Name, PAN, Address, Mobile Number, E-mail ID
- Effective Communication
- Speedy redressal of the grievances
To view the details of your DEMAT Account or lodge your grievances, click here
General Announcements - Debt Market
Click here to read the circular on Investor Charter and Disclosure of Complaints by Merchant Bankers (Debt Market)
For the Investor Grievance Register, click here
Compliance with Tax Requirements
FOREIGN ACCOUNT TAX COMPLIANCE ACT (FATCA) & COMMON REPORTING STANDARD (CRS)
- Disclosure of Information
You authorise us, our staff and any other person who by reason of their scope of work or capacity or office have access to our records, registers or any correspondence or material with regards to all to your personal and account information (“Personal Information”), to disclose any Personal Information, where such disclosure is required by any applicable laws (including applicable laws imposing any reporting and/or withholding obligations on us such as those relating to the United States Foreign Account Tax Compliance Act (FATCA) & Common Reporting Standard (CRS) as may be amended, superseded or replaced), to:
(a) any of our branches, representative offices, related companies, subsidiaries, or any of our other offices, wherever situated;
(b) any government, quasi-government, regulatory, fiscal, monetary or other authority, agency body or person, whether in India or elsewhere; and
(c) any party to whom we are under a duty to disclose or where we in good faith deem it in our interest to make such disclosure
- Notification of change in circumstances
You will promptly notify us in writing of any change in:
(a) your particulars, circumstances, status, including any change in citizenship, residence, tax residency, address(es) on record, telephone and facsimile numbers and email addresses; and
(b) (where applicable) your constitution, shareholders, partners, directors or company secretary, or the nature of your business.
- Cooperation with enquiries
You will cooperate fully in respect of any enquiry that we may make for the purposes of compliance with any applicable law including (including the laws relating to the United States Foreign Account Tax Compliance Act and Common Reporting Standard as may be amended, superseded or replaced and/or any other reporting and/or withholding requirements of any government) including promptly providing all relevant information, details and/or documents as may be necessary to enable us to comply with the same.
- Right to withhold payments or close Accounts
Any sum that may be payable by us to you shall be subject to all applicable laws, including any withholding tax requirement, foreign exchange restriction or control. You agree and acknowledge that pursuant to the foregoing we may perform, or cause to be performed withholding of any monies payable to you, deposit any such monies into a sundry or other account and/or retain such monies pending determination of the applicability of such withholding tax requirement, foreign exchange restriction or control. We shall not be liable for any losses that may be incurred by reason of such withholding, retention or deposit.
You agree that we have a right to terminate your account at any time without having to give any reason or notice.
- Inconsistent terms
If there is any inconsistency between the terms herein and any other terms governing the relevant product and/or service, the terms herein shall prevail insofar as they relate to our compliance with tax, reporting and/or withholding requirements (including but not limited to the United States Foreign Account Tax Compliance Act & Common Reporting Standard as may be amended, superseded or replaced).
Resolution Framework – 2.0: Resolution of Covid-19 related stress of Individuals and Small Businesses
- Cheque Collection Policy
Terms and Conditions
- Terms and Conditions Governing Accounts
- Online Mutual Funds Terms & Conditions
- DBS iBanking - Direct Debit Facility
- Terms and Conditions Governing Electronic Services (India)
- FATCA Policy Guidelines
- Debit Card Terms and Conditions ( English | Hindi | Marathi | Tamil | Telugu | Oriya | Kannada | Punjabi | Gujarati | Bengali | Malayalam )
Our Commitment to Fair Dealing
Chairman, DBS Board and Senior Management are committed to deliver fair dealing outcomes for our customers.
As a bank born and bred in Asia, we believe in building relationships with our customers and doing the right thing by our customers. Applying these principles to our day to day business activities, we commit to:
- only sell products and services that are suitable for our customers;
- ensure our sales staff are thoroughly trained and equipped with the necessary knowledge and skills to provide quality information to our customers;
- be clear and transparent to our customers, keep them fully informed;
- be responsive to our customers' needs and requests, attend to complaints promptly and effectively.
DBS has taken proactive steps to build towards delivering fair dealing outcomes for our consumer banking customers in India. We have:
- strengthened our sales process, putting in expanded fact finding process, enhanced risk disclosure and additional customer-product suitability checks;
- stepped up staff training and testing our staff on their product knowledge and skills regularly;
- continued to ensure that our staff remuneration is based on a balanced scorecard approach, taking into account quality of the fact find process and customer satisfaction.
DBS will continue to put in place best practices, so as to uphold the standards expected of a leading bank in Asia.
Memorandum of Association and Articles of Association
Redressal of complaints and grievances
At DBS Bank India Limited (DBIL), we want to make sure that you get only the best of services from us, services which you - our valued customer, deserve.
DBS Bank India Limited (DBIL) is a Wholly Owned Subsidiary (WOS) of DBS Bank Ltd (DBL); headquartered in Singapore. As a matter of sharing best practices, DBIL will draw on experience and expertise of DBL when dealing with complex, long tenor, large or important transactions to ensure that the minimum acceptance criteria of the group are met. Further DBIL will reckon or consider certain policies and standards prescribed by DBL and adapt to Indian regulations to ensure that the operations meet the minimum acceptance criteria of service standards.
The bank shall ensure that all the complaints received are recorded and resolved, and shall also ensure effective monitoring mechanism to ensure customer complaints are resolved in a proper and time bound manner with detailed advice being passed onto the customer about their queries.
To know more, visit https://www.dbs.com/in/treasures/common/redressal-of-complaints-and-grievances.page
Customer Facilitation Centers - RTGS and NEFT
For more information, click here.
Enhancing Security of Card Transactions
Details of the bank
Corporate Identity Number: U65999DL2018FLC329236
Corp Office: First Floor, Express Towers, Nariman Point, Mumbai 400021. Tel: + 91 22 6638 8888 Fax: +91 22 6638 8899
Regd. Office: GF: Nos.11 & 12, Capitol Point, Baba Kharak Singh Marg, Connaught Place, Delhi 110001. Tel: + 91 11 6653 8888 Fax: +91 11 6653 8899
Doorstep Banking Services (DSB)
DBIL shall offer Doorstep banking (DSB) for Branch Banking Customers certain customer segments including Senior Citizens of more than 70 years of age and differently abled or infirm persons (having medically certified chronic illness or disability) including those who are visually impaired.
List of services offered under Doorstep Banking Services
- Cash deposition (Cash pick-up)
- Cash delivery against withdrawal from account.
- Pick up of instruments against receipt (Clearing cheques/ Demand Draft/ Pay Order/ Fund Transfer cheques)
- Delivery of Demand Draft/ Pay Order
- Submission of KYC documents
Various modes of requesting the above listed services shall include via e-mail, fax, telephonic instructions initiated by Self or through DBS India Relationship Managers or Branch Customer Service personnel.
List of Branch locations wherein doorstep banking service can be availed
DBS would offer the doorstep services within Municipal limits in the six cities of Mumbai Metropolitan Region(MMR) and Delhi-NCR Region. In other cities or locations where DBS branches are located, the doorstep banking services would be provided on a best effort basis.
How to avail services through DSB facility?
Customers can on-board the request under DSB facility by enrolling for the same. For the one-time enrollment, assistance would be provided by
DBS India Relationship Manager or Branch Customer Service personnel.
Eligibility criteria for availing DSB services
- Senior Citizen (more than 70 years of age)
- Differently abled or infirm persons (having medically certified chronic illness or disability)
- Visually impaired persons
DBS would offer the doorstep services within Municipal limits in the cities of Mumbai Metropolitan Region (MMR) and Delhi-NCR Region In other cities or locations where DBS branches are located, the doorstep banking services would be provided on a best effort basis. Click here for the list of branches offering these services.
For Doorstep Banking Services (DSB) Charge Schedule and General Terms and Conditions click here
COVID advisory from Indian Banks' Association
To know more, click on one of the below links:
‘RBI Kehta Hai’ is an initiative of the Reserve Bank of India to educate the public about its regulations which are aimed at enhancing the quality of customer service in banks.
Be a well-informed bank customer to make a better choice, isiliye…
“RBI Says…Be Aware, Be Alert!”
Click here to know more!
The RBI cautions the public not to undertake forex transactions on unauthorised ETPs or remit/deposit money for such unauthorised transactions. Resident persons undertaking forex transactions for purposes other than those permitted under the FEMA or on ETPs not authorised by the RBI shall render themselves liable for penal action under the FEMA.
To Know More, click here
RBI has placed on its website an “Alert List" of entities which are neither authorised to deal in forex under the Foreign Exchange Management Act, 1999 (FEMA) nor authorised to operate electronic trading platforms for forex transactions.
To Know More of such entities, click here.
Consumer Awareness - Cyber Threats and Frauds
RBI urges the members of public to practice safe digital banking by taking all due precautions, while carrying out any digital (online / mobile) banking / payment transactions. These will help in preventing financial and / or other loss to them.
To read more, click here
Customer Education towards Asset Classification
As per RBI Circular titled - ‘Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances - Clarifications’ dated 12 November 2021 and amendment thereto vide RBI circular dated 15 February 2022, the Borrower’s loan account shall be classified as Special Mention Account (SMA) and Non-Performing Asset (NPA) as per the concepts / clarifications / illustrative examples on the due dates and SMA Specification / NPA Classification Dates (as per details given below).
For Home Loans from DBS Treasures, kindly refer to ‘RBI Circular: Customer Education Regarding Asset Classification’ given under ‘Useful Links’ section at our DBS Home Loans webpage
Retail / Individual customers or borrowers may refer to FAQs here.
For Personal Loans from DBS DigiBank, kindly refer to our Personal Loan FAQs Section available at digibank personal loans website
SME Borrowers may refer to the FAQs available at SME Banking Home page
Corporate Borrowers may refer to the FAQs available at Corporate Banking Home page
RBIs BE(A)WARE booklet on prevention and precaution against financial frauds
The Reserve Bank has released a booklet, “BE(A)WARE” on the common modus operandi used by fraudsters and precautions to be taken while carrying out various financial transactions.
The booklet aims to enhance public awareness about various types of financial frauds perpetrated on gullible customers while carrying out digital payments and other financial transactions. The booklet elaborates on safeguards against commonly used fraudulent techniques, such as, SIM swaps, vishing/phishing links, lottery, etc., including fake loan websites and digital apps.
To read the booklet, click here.