DBS Bank Debit Card

Do more, Live More.

Life is easier, smoother and better when you have a Debit Card that gives you complete control. Does it all. Here’s your gateway to smarter spends, easier ways to safeguard your card and managing everything at the click of a button.

curated-dbs-bank-delights

Curated DBS Bank

effortlessly-manage-card-security

Effortlessly Manage Card Security

complete-card-management-from-phone

Complete Card Management from phone

Your Debit Card, Your Control

Is it a debit card or a magic card? YOU decide! Explore a smarter way of life with the DBS Bank debit card.

Limit Update

Limit Update

Adjust your daily spend limit based on your needs, from your DBS Bank account.

Card Settings

Card Settings

Enable or disable transaction channels for your Debit Card, as per your needs and usage from your DBS Bank account.

Smarter Savings

Smarter Savings

Up to 7%* p.a. interest rate on your DBS Bank Savings Account.

Unlimited ATM Withdrawals

ATM Withdrawals

Transact at DBS Bank ATMs, any number of times. Avail generous number of free withdrawals at other bank ATMs too!

How to set up a new DBS Bank debit card

get-ready



Get Ready to Spoil Yourself Silly

You Deserve the Best…
And the Safest

The best things in life are also the safest. Case in point: DBS Bank’s Debit Card. It’s your Debit Card, and only you get to control it!

effortless-activation

Effortless Activation

Activate your card on the digibank app with just a click.

Instant-PIN-Change

Instant PIN Change

Some things are better NOT shared. Your PIN is one of those. Change it anytime from phone!

Temporary Card Block

Temporary Card Block

No more panicked customer care calls and confusions! Temporarily block your card from the digibank app in just a second. Now if only blocking your ex was this easy…

Easy International Mode

Easy International Mode

When you’re on explorer mode, your card is too. Instantly switch to international mode and make hiccup-free spends no matter where in the world you are!

contactless-payments

Contactless Payments

Enjoy contactless Tap to Pay transactions that are faster, smoother and smarter.

Insurance on Debit Card

ecofriendly

We take care of your life itself, also enjoy Zero Liability Protection, a unique feature that gives your Debit Card superior protection against unauthorised purchases on loss, theft or misplacement.

Complimentary Personal Accident upto INR 100,000/-

Complimentary Personal Accident upto INR 100,000/-

 

Zero Liability Protection upto INR 25,000/-

Zero Liability Protection upto INR 25,000/-

 

Applicable for Visa Classic, Visa Platinum, Rupay Classic and Rupay Platinum.

General Conditions:

  • Insurance cover is applicable on active debit card i.e one transaction on in last 90 days.
  • In case of multiple cards, only 1 card will be applicable.
  • Not applicable for On duty Pilot, armed forces
  • Terms & Conditions of Insurance policy will be applicable and final decision of the insurer will have to be abided for

Think That's All? There's more where that came from!

Whether it’s smarter savings, better investments, easy personal loans, international fund transfers - your digibank is designed to help you live better. It’s so easy, it feels like magic!

Personal Loan

Fast-track your life with instant paperless DBS Bank personal loans of up to ₹15 Lakhs.

Fixed Deposit

Stay ready for every contingency and rainy days with fixed deposits at a higher interest rate.

Recurring Deposit

Make goal-oriented savings effortlessly at a higher interest rate!

Remittance

Keep love and life undelayed with instant international transfers at no extra cost.

Insurance

Through thick and thin, we’ve got you covered with health insurance plans for the family, automobile insurance and travel insurance.

Frequently Asked Questions

What is Visa Tap to Pay?

Visa Tap to Pay is a new contactless method of payment – the latest evolution in Visa payments. It is a simple, secure and quick payment method. The technology enables cardholders to ‘Tap’ their card on a contactless Point-of-Sale (PoS) terminal to make transactions up to ₹2,000, rather than ‘swiping’ or ‘dipping’ their card into PoS terminals.

How does the technology work?

Visa Contactless cards have a tiny antenna embedded into the chip which securely transmits payment instructions to and from a specially adapted card terminal. These cards feature a distinctive contactless mark and PoS terminals for Contactless Cards will also feature this contactless symbol.

Why has DBS Bank introduced Visa Tap to Pay?

At DBS Bank, we’re always looking for ways to make life easier for you. Introducing Visa Tap to Pay enabled DBS Bank Debit Cards will let you make quick and easy transactions. And we want you to have access to the latest features and benefits. Visa Tap to Pay enabled debit cards will be issued when:

  • You request for a Debit Card for the first time on the digibank app
  • You ask for a replacement card
  • You renew your DBS Bank Debit Card
How do I use my Visa Tap to Pay card?
You can make Tap to Pay transactions by holding your card within 5cm of the secure contactless reader. You can then remove your card and the transaction will be complete. You can also choose to have a receipt. It’s optional.
Where can I use my Visa Contactless card?

You can use your Visa Tap to Pay enabled card at any retailer displaying the contactless symbol at the point of sale in India and overseas.

Usage Related

Can I use my debit card to pay for online transactions?

Yes, your debit card is equipped to process online transactions. Please note that as per RBI guidelines, the online transactions are disabled by default when the card is issued. It should be first activated from the digibank app Is before using it for any online payments or e-commerce payments.

Customers can easily enable e-commerce payments using the DBS Bank digibank app.

Under Accounts -> Cards -> Card Settings, turn on E-commerce / Online Transactions Usage (for Domestic, International) and set the desired limit.

For more details, reach out to us on our customer care number 18602103456/+91 44 4902 1180.

How do I reset my debit card PIN?

Bank offers multiple ways to re-set the debit card pin. 

  1. Mobile/digibank app: Reset pin option is available under "Accounts" section of the DBS Bank digibank app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN.
  2. Internet Banking: Reset pin option is available under "Accounts" section of the DBS Bank internet banking app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN.
  3. ATM: You can reset the PIN for the card through any of our DBS ATMs via OTP at your registered mobile number and activate the card to continue to avail the debit card services.
What should I do if my debit card is lost?

In the event that your debit card is lost, you can block it permanently using the Mobile Banking/digibank app or by contacting customer support at 18602103456/+91 44 4902 1180. Further, you can also place request for re-issuance of a new Debit card at the time of blocking or later. 

How do I generate my debit card PIN?

Debit card pin can be generated through mobile banking/digibank app or Internet Banking or ATM.

  1. Mobile/digibank app: Generate pin option is available under "Accounts" section of the DBS Bank Mobile banking / digibank app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN.
  2. Internet Banking: generate pin option is available under "Accounts" section of the DBS Bank internet banking app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN.
  3. ATM: You can set the PIN for the card through any of our DBS ATMs via OTP at your registered mobile number and activate the card to continue to avail the debit card services.
How do I upgrade or change my Debit Card?

The Debit Card is issued as per the account variant opted by you. Currently, only Bank initiated card upgrades are allowed which are basis the net relationship value under program banking.

Can I use my DBS Bank Debit Card to perform International Transactions?

Yes, you can perform international transactions using DBS Bank Debit cards. However, when the debit cards are issued, the international transaction feature is disabled by default as per the RBI mandate. Customers can easily turn it on using the DBS Bank mobile banking / digibank app.

Under Accounts -> Cards -> Card Settings, turn on International Usage (for Online, Offline, Contactless or ATM Withdrawal) and set the desired limit.

Transaction Related

Can I use my Debit Card at Merchant outlets?

Yes, your Debit Card is equipped to process offline transactions at merchant outlets. Please note you would need a PIN to carry out such transactions. 

Below are the ways to generate PIN: 

  1. Mobile/digibank app: Generate pin option is available under "Accounts" section of the DBS Bank Mobile banking / digbank app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN.
  2. Internet Banking: Generate pin option is available under "Accounts" section of the DBS Bank internet banking app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN
  3. ATM: You can set the PIN for the card through any of our DBS ATMs via OTP at your registered mobile number and activate the card to continue to avail the debit card services.

In case you have forgotten the pin, please follow below to reset PIN:

  1. Mobile/digibank app: Reset pin option is available under "Accounts" section of the DBS Bank Mobile banking / digibank app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN.
  2. Internet Banking: Reset pin option is available under “Accounts” section of the DBS Bank internet banking app, click on the debit cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN
  3. ATM: You can reset the PIN for the card through any of our DBS ATMs via OTP at your registered mobile number and activate the card to continue to avail the debit card services.
How do I enable my DBS Bank Debit Card for international transactions?
The feature can be enabled using DBS Bank Mobile Banking / digibank app or net banking. You can navigate through “Accounts” section, select “Debit Card” Tab and Select the Debit Card for which you wish to activate international usage. From here, you can enable international usage by using manage option. Please note that International usage option may not be allowed for a few Debit card variants.
How do I modify / change ATM or purchase limits on my Debit Card?

You can modify your limits through DBS Bank mobile / digibank app. On digbank app, navigate through Accounts, click Debit Cards, select the card for which you wish to modify limit and use manage option. You can also reach out to our branches for placing request for modify/change limit.

Fees & Charges Related

What are the annual charges for DBS Bank’s Debit Card?

Debit cards are issues based on the account variant you hold with the Bank. The details of the charges can be viewed here: https://www.dbs.com/digibank/in/schedule-of-charges.page

Are there any charges on international transactions?

Permissible international transactions on the ATM, POS and E-Commerce do invite charges and the relevant rates and fees are mentioned on our https://www.dbs.com/digibank/in/schedule-of-charges.page

Delivery Related

When will I receive the Debit Card issued to me?

The debit card is delivered within 7 working days post issuance.

How do I track the delivery of my debit card?

Throughout the delivery process, you will receive SMS updates along with a tracking number.

You can track the delivery status of your debit card on the courier's website using the tracking number sent via SMS within 2 working days of requesting the card. It usually takes up to 7 days for the Debit Card to reach you.  Our courier will make three attempts to deliver your card before  returning it to us. If courier services are not available in your area, your card will be delivered to you in 12 working days through other courier services like Speed Post. Please note : Debit card will be delivered only to the account holder or to the blood relative of the customer after checking the valid ID proof.

For any assistance, you can contact your relationship manager or connect with our Customer Care at 1800-209-4555/+91-44-6685-4555.

Block/Unblock Related

How can I permanently block / hotlist my debit card?

Go to the "Debit Cards" tab under the "Accounts" section of the DBS Bank mobile banking / digibank app. Choose the debit card you wish to block. Select the Permanently Block/ Unblock option.

You can also Permanently block or unblock your card by contacting your nearest bank branch or by calling customer care on 18602103456/+91 44 4902 1180. Alternatively, you can send SMS HOTLIST to 7065154444.

Follow these simple steps to block your card: Menu > My Account > Debit Card > Block this Card

In case of a Lost mobile/Card or both, please contact our emergency hotline immediately at (Within India): 1860 210 3456 OR 1860 267 1234.

For International call: +91 44 6685 4555 and notify us, so we can help to block your debit card.

You can also hotlist your card by sending an SMS though your registered number: SMS HOTLIST on number: 7065154444 and your card will get permanently blocked immediately.

You can request for a replacement card from the app once you get your new phone.

How can I temporarily block/unblock my debit card?

Go to the "Debit Cards" tab under the "Accounts" section of the DBS Bank mobile banking / digibank app. Choose the debit card you wish to block/unblock. Select the Temporary Block/ Unblock option.

You can also temporarily block or unblock your card by contacting your nearest bank branch or by calling customer care on 18602103456/+91 44 4902 1180. Alternatively, you can also send SMS HOTLIST to 7065154444.

What should I do if my Debit Card is stolen/lost?

You should immediately put a permanent block on your debit card if it gets stolen. To block your card, go to the "Debit Cards" tab under the "Accounts" section of the DBS Bank mobile banking / digibank app. Choose the debit card you wish to block. Select the Permanently Block/ Unblock option.

You can also Permanently block or unblock your card by contacting your nearest bank branch or by calling customer care on 18602103456/+91 44 4902 1180. Alternatively, you can send SMS HOTLIST to 7065154444.

You can place a request for re-issue of the debit card from your DBS Bank mobile banking / digibank app.

Card Activation Related

How can I activate my Debit Card for usage?

To enable the debit card for use a Personal Identification Number (PIN) needs to be generated. There are multiple ways to generate PIN:

Steps to generate PIN via digibank app / mobile banking:

  • Go to cards tab under the “Accounts” section <> Debit Card Tab.
  •  Select the Debit card you wish to activate and click on generate PIN option.
  • Set the PIN of your choice and confirm the same. Authorize the PIN set transaction using digibank app.

 

Steps to activate card via net banking:

  •  Log in to your internet banking www.dbsbank.in/login 
  • Go to the cards tab under the “Have” section.
  • Select the Debit card you wish to activate and click on generate PIN option.
  • Set a PIN of your choice and then authorize yourself using OTP.

OR

  • Call on Bank’s Customer Care number- 18602103456/+91 44 4902 1180 from your registered mobile number for further assistance.

Contactless Transaction

Can I perform contactless transactions with my DBS Bank Debit Card?

Yes, you can perform contactless transactions using DBS Bank Debit cards. However, when the debit cards are issued, the contactless feature is disabled by default as per the RBI mandate. Customers can easily enable contactless transactions using the DBS Bank mobile banking / digibank app. 

Under Accounts -> Select Debit Cards and turn on the Contactless transactions (Tap and Pay) option

Is there a limit for contactless transactions on my DBS Bank Debit Card?
As per RBI guidelines the limit for contactless transactions is Rs. 5000 per transaction.

Offers & Benefits Related

What offers do I get on my DBS Bank Debit Card?

You can get a host of exciting offers on your DBS Bank Debit Cards across categories such as Grocery, Utilities, Travel, Food and Dining, Health and Wellness, Shopping, and Education.

To know more about the offers associated with your Debit Card variant visit: DBS Offers

Generic Query Debit Card

How to apply for DBS Bank Debit card?

Since Debit Cards have already become so popular as a medium of transaction in recent times, you do not have to apply for them separately. Usually, whenever you open a savings account with DBS Bank. Debit Card is offered / issued alongside. Thus, you are saved the trouble of applying for a Debit Card separately.

You can always apply for a Debit Card by submitting an application at your nearest DBS Bank branch. You will be issued with a Debit Card within 7 days of your application.

How to apply for Debit Card Online/Digitally?

You can apply for a DBS Bank Debit card online with these five simple steps-

  • You can visit DBS Bank’s Internet banking or digibank app and apply for a debit Card in the "Accounts" section of the DBS Bank digibank app, click on the debit cards tab, choose the debit card you wish to apply for.
  • Within Debt Cards as well, you can choose which category you wish to apply for. This decision has to be made depending upon the benefits and requirements that you are seeking through the use of Debit Cards.
  • Once you have submitted your details and the required documents (Most of which is already available with the bank and is required only for updates or verification purposes), you need to wait for 7 days before receiving the card.
  • Along with the card, you will also receive a set of confidential information, like Personal Identification Number or PIN or the Green PIN can be generated through DBS Bank ATM.
  • This PIN is to be used for all transaction and payment purposes. Once you have the card and the PIN, you can transact using your card anytime you want.

Looking to get your own DBS Bank Debit Card? New customers can get a new Debit Card through opening a new Savings Account while experiencing hassle-free banking with DBS Bank. Existing DBS Bank customers can get their Debit card reissued or replaced within stipulated timelines through Internet Banking or Digibank app or apply for a Debit Card by submitting an application at your nearest DBS Bank branch. You will be issued with a Debit Card within 7 days of your application.

Is my Debit Card insured?

Yes, your Debit Card is insured. For further details, please refer to our Terms and Conditions on Debit Cards.

How can I set my Pin at the ATM or generate a Green Pin?

You can generate a debit card PIN at the ATM, via the following steps –

  • Upon inserting your debit card, select Green PIN from the menu In the Next screen
  • Select “Generate OTP”
  • OTP will be sent to your registered mobile number, with a validity of 3 minutes. Once the card light blinks, it is a prompt for you to remove the card.
  • After receiving the OTP, insert your debit card again & reselect “Green PIN” & then the option “Validate OTP”.
  • Enter the OTP received on your registered mobile number on the ATM screen.
  • Once OTP is validated, please enter your new 4-digit PIN & select confirm.
  • Re-enter the new 4-digit PIN & press confirm.
  • Upon successful completion of the process, you will get the confirmation message on the screen and via SMS.

NOTE: The Green PIN generation process is applicable to all cards.

What are my Debit card limits & how do I manage them?

For your card safety you can now Enable/Disable any debit card feature via the digibank app. Please find the steps for the same –Login > Go to Account > select Debit Card > Card use settings. With your digiSavings VISA Debit Card, you can withdraw a maximum of INR 50,000 daily at any ATM in India. If you are overseas, you can withdraw an amount equivalent to upto INR 25,000 daily from VISA enabled ATM's. You can check your daily limits from the app by clicking on My Account > Debit Card > Manage Debit Card

Important: In case of international cash withdrawal transactions, applicable exchange rates and other fees, including TCS will be levied. Please visit our website www.dbsbank.in  / https://www.dbs.com/digibank/in/schedule-of-charges.page for all applicable rates & fees for Debit Cards

Can I change the limits on my debit card?

The limit for your debit card is as per the account type you hold which cannot be exceeded.

You can choose to change the daily limit of your physical debit card for domestic and international transactions respectively within the set account limits.  Simply login to digibank app > My Account > Debit Card > Daily limit.

What are the benefits and features of my Debit Card?

With our Physical Debit Card, you enjoy easy withdrawals at nearly 2 lakh ATMs across India & shopping at over 1 lakh online merchants, within specified card limits.

  • Our Visa payWave-enabled card is a quick and convenient way to pay with a simple tap & no signature (or) PIN required, for up to a maximum of INR 5,000 only.
  • All our debit cards use the highest possible encryption and multiple layers of security features.
  • Our digibank debit card carries a minimal annual fee, applicable from the second year onwards.
  • Please click https://www.dbs.com/digibank/in/schedule-of-charges.page to refer our Rates & Fees for the applicable charges
  • For any further queries, please write to us at [email protected].
What should I do if my debit card is not working?

Kindly check if you have followed the below mentioned steps to activate your card in the digibank app: From the Menu > select My Account > Activate Debit Card > Enter 3 Digit CVV mentioned on the back of the card & Verify > Create & Re-type the 4 digit PIN of your choice > Save the PIN to activate your debit card.

You can also visit the nearest DBS Bank ATM to set the PIN and activate your debit card. If you are unable to see the activate debit card option in the digibank app or if you were unable to activate it at the ATM, then please write to us at [email protected] and we shall provide you with a response within 3 working days.

How can I check if my debit card is eligible for airport lounge access or not?

Please check the below list of Visa Lounge

https://www.visa.co.in/content/dam/VCOM/regional/ap/india/global-elements/documents/in-participating-airport-lounges.pdf

For more details, reach out to us on our customer care number 18602103456/+91 44 4902 1180.

Is Tax Collected at Source (TCS) applicable on DBS Bank Debit card used international?

The Tax collected at Source (TCS) charges are applicable on Debit Card remittance transaction beyond aggregate remittance spends of INR 7 Lakh in an annual year. For the purpose of computing the limit of INR 7 lakhs, the aggregate of all Forex withdrawals availed by the customer under LRS across all the products (e.g. Outward Remittances, Forex Cards, Debit Card, etc.) is taken into consideration.

Effective 1st April 2024, DBS Bank debit card international spends will be charged at 0% Tax Collected at Source (TCS) for Liberalized Remittance Scheme (LRS) utilisation within ₹7 lakh, and at 20% if it is above ₹7 lakh, as per “LRS for other purposes”.

Threshold limit of ₹7 lakh per financial year, mentioned above, is aggregate threshold of forex availed at customer PAN level (Outward Remittances, Forex Prepaid Cards, Currency, and Foreign Currency Demand Drafts, etc.). Maximum LRS limit will be at US$250,000.

Will TCS be applicable for ATM or POS or E-commerce transactions performed using DBS Bank Debit Card?

TCS will be applicable for all foreign cash withdrawals through ATM using DBS Bank Debit Card and international transactions performed through POS or e-commerce, including transactions done on Foreign Merchants or sites which offer Dynamic Currency Conversion (DCC) transactions.

Effective 1st April 2024, DBS Bank debit card international spends will be charged at 0% Tax Collected at Source (TCS) for Liberalized Remittance Scheme (LRS) utilisation within ₹7 lakh, and at 20% if it is above ₹7 lakh, as per “LRS for other purposes”.

Threshold limit of ₹7 lakh per financial year, mentioned above, is aggregate threshold of forex availed at customer PAN level (Outward Remittances, Forex Prepaid Cards, Currency, and Foreign Currency Demand Drafts, etc.). Maximum LRS limit will be at US$250,000.

Debit Card annual fee/charges

I have used more than one debit card, am I going to be charged for all cards? Would I also be charged extra for replacement card apart from the annual charges?

We will only deduct annual charges for the active debit card that you hold for your account. Kindly note that there are charges levied for any debit card reissuances, over and above the 4 free replacement debit cards for that year.

Can I use digibank account without availing Debit Card services?

You cannot use digibank app or internet Banking without a Debit Card. Your DBS Bank Debit Card offers benefits like unlimited withdrawals at 2,00,000 ATMs across India, shopping at over 1,00,000 online merchants and most importantly, an active debit card will come handy should you ever need to reset your password while accessing your account on the digibank app.

Will there be any extra features associated with my debit card or can I get an account where I am offered a free debit card?

If you would like to explore other account types, please visit our website dbsbank.in for more details.

Tokenization

What is the RBI’s new tokenization guideline?

RBI has directed the payment aggregators, wallets and online merchants (entities in card transaction/payment chain other than card issuers/card networks) not to store any sensitive card related customer information including full card details. Hence, the card numbers can be replaced with ‘token’s as mentioned above. This RBI mandate would come into effect from 1st October 2022. Please be assured that this will not hamper your debit card experience but will make your debit card transactions more secure.

Cashback Related

How do I qualify for rewards / offers / cashback?

We are offering rewards / offers / cash back on qualifying transactions done on your DBS Bank debit card. Find more details for our rewards / offers / cashback program: DBS Offers

Is there a cap on rewards / offers / cashback amount?

Yes, there is a cap on rewards / offers / cashback, please find below details for our rewards / offers / cashback program: DBS Offers

FAQs - Standing Instruction on Debit cards

What is a Standing Instruction / e-mandate on a DBS Bank Debit Card
The Standing Instructions/e-mandate feature is a recurring payment instruction on a debit card which facilitates periodic scheduled payments as may be set-up by a debit card holder on a merchant platform.
How do I set up Standing Instructions on my DBS Bank Debit Card?
You can set up Standing Instructions while making payment on any merchant platform. You may be required to define the frequency, trigger amount, maximum amount, and tenure of the transaction. The DBS Bank Debit Card selected during registration would be the default debit card for all future recurring payments.
What are the different types of Standing Instructions I can set up?

(a) Fixed Standing Instructions: The recurring payment from the merchant will always be for a fixed amount. For example – monthly deduction of INR 500 for a subscription on an OTT platform.

(b) Variable Standing Instructions: The recurring payment from the merchant will be a for a variable amount each time a recurring payment is made. For example – Standing Instruction for payment of electricity bill will be for a different amount each month.
Where can I check for the Standing Instructions registered on my DBS Bank Debit Card?

You can check for the Standing Instructions via the DBS Bank digibank app. From the digibank app, you will be redirected to the DBS Bank SiHub platform for the required information.

[Can also be viewed on the merchant platform, only if this feature has been made available by the merchant.]
How can I manage/modify the Standing Instructions set at various merchant platforms?

You can easily manage your Standing Instructions by following the steps below:

STEP 1 - Login to the DBS Bank digibank mobile application.

STEP 2 – Click on “Debit Cards” from the hamburger menu.

STEP 3 - Select the Debit card.

STEP 4 - Click on “Manage Mandate” tab and will be redirected to SI hub platform.

STEP 5 - Enter your credentials.

A list of all your Standing instructions will be displayed. You can manage and modify these Standing Instructions.
What can I modify in an active Standing Instruction?

You can modify the following criteria in an active Standing Instruction –

(a) Standing Instruction limit amount (only in case of Variable type of Standing Instruction. Please refer to FAQ no. 3 to know about Variable Standing Instructions).

(b) Standing Instruction end date (for both fixed and variable Standing instructions.)
Will my card number get updated against the Standing Instructions on the merchant’s platform if there is a new card?
No, new card numbers will not get automatically updated on the merchant’s platform. You are required to update your new card number for fresh Standing Instructions on the respective merchant platform.
How can I modify my existing Standing Instructions for recurring payments to merchants?
You can modify the existing Standing Instructions by logging into the DBS Bank digibank app or make the modifications directly on the merchant’s platform.
Will my services be declined if the SI is not paid from my card?
For uninterrupted services, you may log into the DBS Bank digibank app and make the payment directly on the merchant’s platform, as per the billing frequency.
How do I cancel Standing Instructions on my DBS Bank Debit Card?
The best way to cancel Standing Instructions is to first cancel your subscription with the merchant directly by requesting a cancellation. You can contact DBS Bank or call the customer care number 18602103456/+91 44 4902 1180 to place the request for cancellation of the payment.
If my DBS Bank Debit Card is cancelled, will it stop the Standing Instructions?
If a Standing Instruction for payment has already received authorization, then it will be processed and paid. However, if a Standing Instruction payment has not received authorization and is exercised while your debit card is not active /hotlisted, the recurring payment will be declined.
Will I receive any alerts for Standing Instructions being carried out for recurring payments?

Yes, SMS and e-mail alerts will be sent to you on your registered mobile number and registered e-mail ID available with us –

(a) when the Standing Instruction for payment is set up on your DBS Bank Debit Card, and

(b) when the Standard Instruction has been successfully/unsuccessfully carried out for the recurring payment.
Can I modify the Standing Instruction on my DBS Bank Debit Card set for a biller?
Yes, the Standing Instructions on your DBS Bank Debit Card set for a biller can be modified by login into Digibank app and in Debit card section, click on "Modify/Delete Standing Instruction on Debit Card" page and clicking on the 'Modify' button against the biller you wish to edit the details for.
Will any charges be levied by DBS Bank for setting up and carrying out of Standing Instructions?
No charges will be levied by DBS Bank for setting up and carrying out Standing Instructions.
How many Standing Instructions can be set up by me on my DBS Bank Debit Card?
There is no limit on the number of Standing Instructions which can be set up on a particular debit card.
What are the detailed guidelines from the Reserve Bank of India (RBI) with regards to e-mandate(s) / Standing Instructions (SI) for recurring transactions?

As per the RBI guidelines on ‘Processing of e-mandate on cards for recurring transactions’, several requirements are mandated for processing recurring transactions/standing instructions set up on debit cards.

As per the regulatory requirements, some of the key security & safety measures are as listed below:

  • Mandate registration, modification, deletion now requires additional factor authentication (AFA).
  • Customers will get a pre-debit (SMS/Email) notification 24 hours prior to the debit.
  • Customers have the facility to view / modify / cancel any standing instructions set on their card.
  • Customers can set maximum amount for each SI. If the transaction amount is greater than the maximum amount assigned by customer, the pre-debit notification will have a link for the customer to authenticate the transactions with AFA. Without this authentication, the transaction will not be processed.
  • Any recurring transaction of amount greater than INR 15,000 requires AFA each time the amount is debited.
What are the inputs that cardholder needs to give to merchant during standing instruction registration

These inputs will vary from merchant to merchant. However, below are some of the fields of information which can be sought by a merchant-

  • Bill parameters (eg. Relationship number, Consumer number, Meter number, Plan name, Policy number, etc. as the case may be)
  • Standing Instruction (SI) start date
  • Standing Instruction (SI) end date
Standing Instruction limit amount (if it’s not a fixed product plan)
How do I register for my Standing Instructions or recurring payments again?
You can log in to your DBS Bank digibank app and set up the Standing Instruction on your DBS Bank Debit Card.
I have received a pre-transaction notification for SI set at merchant’s platform. Where can I go and approve or opt-out of this transaction?
You can approve or opt-out of any given Standing instructions by logging into the DBS Bank digibank mobile application which will redirect the customer to SiHub platform here: https://www.sihub.in/manages/.