Digital lending partnership

    Digital lending partnership

    Details of DBIL, digital lending partnership with Dreamplug Technologies Pvt Ltd (CRED) 

    We are offering Personal Loans through our partner Dreamplug Technologies Pvt Ltd also known as CRED.

    This is is a digital lending partnership for DBIL Bank’s Personal Loan on Cred’s platform.


    About the Product:

    Customers can be offered with Personal Loan upto Rs.5,00,000. The loan amount depends on the eligibility of the customer.

    The interest rate is a reducing balance interest rate, and the Personal Loan tenure depends on the eligibility. It could be anything between 1 month to 60 months basis the eligibility.

    A one-time processing fee will be charged along with applicable taxes while availing the Personal Loan. Customer to pay monthly EMI during the repayment tenor to repay the Personal Loan. The rate of interest and processing fee will depend on the eligibility. It will be displayed during the application journey.

    The Personal Loan application process takes a few minutes to complete. Post completion of digital application process, the Personal Loan amount will be transferred to your opted savings account after your account verification.

    For more details on the prevailing Terms & Conditions you can refer to:


    In case you have complaint or feedback:

    You can reach out for support by raising a support ticket directly from the app.

    To raise a ticket:

    • Open the CRED app
    • Login to the app (if not done already)
    • Go to the CRED cash section in the app
    • Scroll to the bottom of the screen and tap on the “Support” option to detail out your complaint or feedback

    If your issue is not resolved, you can reach out to the Grievance officer of Dreamplug Technologies Private Limited (CRED) by sending a mail to [email protected]

    You can also reach out to DBS Bank India Limited customer service helpline 24-hour

    1. Call Customer Service Helpline on Contact our 24-hour customer service helpline number 1860 210 34561860 267 1234 or our overseas customer service number 91-44-66854555.
    2. You can also send an email at [email protected]


    In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided by DBS Bank India Ltd or Dreamplug Technologies Pvt Ltd, you can approach the Complaints Redressal Officer.

    The name and contact of the Complaint Redressal Officer are as follows:

    Anita Dixit
    Principal Nodal Officer
    DBS Bank India Limited,
    Express Towers
    Nariman Point
    Mumbai – 400 021.
    Tel – +91 22 6614 7578

    Email ID: [email protected]


    For more details refer to:


    Privacy Policy:

    In case you wish to refer the Privacy policy details of the Bank, or the Lending Service provider please refer below for more details:


    Sachet Portal

    Reserve Bank of India (RBI) has launched a website ( to curb illegal and unauthorised pooling of funds by unscrupulous firms.

    For more details refer to: