Disclosure on list of activities in accordance with requirements stipulated under para 11.2.6 and 11.2.7 of the SEBI Circular vide reference HO/49/11/11(106)2026 dated January 2,2026 with respect to Amendment of SEBI (Merchant Bankers) Regulations, 1992:

FPI Portal link:  www.indiamarketaccess.in

Sep 12, 2014
KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

1. "KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
2. "Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL on the same day......................issued in the interest of investors."
3. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
4. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
5. Pay 20% upfront margin of the transaction value to trade in cash market segment.
6. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
7. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. .......... Issued in the interest of Investors.
8. In order to encourage investors and to make the e-Voting process easier, NSDL also facilitates direct e-voting by investors. The e-Voting platform of NSDL can be accessed by investors through the following link -https://eservices.nsdl.com or https://www.evoting.nsdl.com/
9. SEBI has recently launched New Investor website which offers valuable insights that can empower the general public to become informed and savvy investor. Investors can access the website through following link: https://investor.sebi.gov.in/.
10. Facility for clients to view their KYC Status on KRA Website(s) - Click here.
11. Investor awareness regarding Cybersecurity risks - Click here.

i.  Below email ID is created by NSDL for receiving complaints exclusively related to surveillance activities. Clients can lodge their complaints with respect to market manipulation/fraudulent activities in the market or against Depository Participants. Email-report-mktmanipulation@nsdl.com

For any grievances related to Designated Depository Participant (DDP) to your Investment in Indian Securities as a Foreign Portfolio Investor (FPI), please do send us an email on ddpgrievances@dbs.com and we shall respond to your grievance at the earliest.

For any grievances related to Custodian Services for your Investment in Indian Securities please do send us an email on custgrievances@dbs.com and we shall respond to your grievance at the earliest.

For Query and Complaint, please cover below details in the query / complaint which will help us facilitate and respond to your query faster:

1. Name of the Investor:
2. Account no: DP ID: IN____________; Client ID: _____________; Bank Account Number: ___________________; and PAN: _____________
3. Mobile no:
4. Email ID:
5. Type & Sub-type of Query/Complaint:
6. Query / Complaint in detail:

In absence of response/complaint not addressed to your satisfaction, based on depository with whom you have the demat account, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html

Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.

Filing compliant on SCORES – Easy & quick

1. Register on SCORES portal
2. Mandatory details for filing complaints on SCORES
   • Name, PAN, Address, Mobile Number, E-mail ID
3. Benefits:
   • Effective Communication
   • Speedy redressal of the grievances

To view the details of your DEMAT Account or lodge your grievances please click here

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

For list of bank branches for Bankers to Issue / ASBA application, please click here. 

For the Investor Grievance Register, click here.

Please click on SEBI Circular dated 24-August-2023 SEBI circular no. SEBI/HO/AFD/AFD-PoD-2/CIR/P/2023/148 dated August 24, 2023 on Mandating additional disclosures by Foreign Portfolio Investors (FPIs) that fulfil certain objective criteria.

Please click on Standard Operating Procedure for seeking additional disclosures from certain objectively identified Foreign Portfolio Investors (FPIs), in accordance with SEBI circular no. SEBI/HO/AFD/AFD-PoD-2/CIR/P/2023/148 dated August 24, 2023.

SOP on GS-FPIs: click here 
SOP on SWAGAT FPIs: click here

For any further queries on 'Additional disclosures by Foreign Portfolio Investors (FPIs) that fulfil certain objective criteria', please write to ddpservices2@dbs.com.

1. In order to standardize the processes followed by the various Designated Depository Participants ("DDP's") operating in the market,  SEBI has issued SOPs.
2. Standard Operation Procedures (SOP) for FPI Registration - Click here.
3. FPI India Access Pack - Click here.
4. Common Application Form (CAF) & Annexure to CAF - Click here.
5. Cover Letter and Document for Legal Entity - Click here.
6. Declaration for additional disclosures - Click here.

For visibility of client-wise collateral, covering both cash and non-cash collaterals for previous 5 trading days with NSE Clearing Ltd, please click here.

For visibility of client-wise collateral, covering both cash and non-cash collaterals for previous 5 trading days with MCXCCL, please Click here.

“Material Change Circular” has classified the material changes that need to be reported by FPIs to DDPs into two categories and specified the disclosure timelines for each case. For SOP on Material Disclosures. Click Here

SEBI launched “Saa₹thi 2.0” mobile app which is a user-friendly interface with comprehensive tools aimed at simplifying complex financial concepts. It includes financial calculators, and has modules that introduce and explain KYC procedures, mutual funds, ETFs, buying and selling shares on stock exchanges, investor grievances redressal mechanism, and the Online Dispute Resolution (ODR) platform. Additionally, the app features a range of videos designed to assist investors in their personal finance planning.

The “Saa₹thi” app is available for download on Google Play Store and the iOS App Store

Rights and Obligations - Click here

Flexibility Framework Circular, has provided detailed guidelines with respect to provision of extension period and disposal of securities by FPIs whose license has either expired or has been rendered invalid on account of breach of criteria specified by SEBI. For SOP on Flexibility Framework for FPIs in dealing with their securities post expiry of their registration Click Here.

At a glance

* above timelines will apply to cases where documents/information is complete in all respects

General Guidance for Investors:

Grievances related to Custodian Services for Investment in Indian Securities

For any grievances related to Custodian Services for your Investment in Indian Securities please do send us an email on BusinessCarein@dbs.com and we shall respond to your grievance at the earliest.

The complaint not redressed at Custodian level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI) @ Click Here

Designated Depository Participant (DDP)

Timelines Pertaining to Various Services Provided by DPP

* above timelines will apply to cases where application is complete in all respects

Grievances related to Designated Depository Participant (DDP) for Investment in Indian Securities

For any grievances related to DDP for your Investment in Indian Securities please do send us an email on BusinessCarein@dbs.com and we shall respond to your grievance at the earliest.

The complaint not redressed at DDP level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI) @ Click Here

1. VISION STATEMENT:

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

2. MISSION STATEMENT:

• To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
• To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
• To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

3. Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://nsdl.co.in/dpsch.php

4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

5. Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

(2) Illustration of New Grievance Redressal System: The flow-chart of New Grievance Redressal System click here.

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

7. Dos and Don’ts for Investors¹¹ Click here
8. Rights of investors¹² Click here
9. Responsibilities of Investors¹³ Click here
10. Code of Conduct for Depositories¹⁴ Click here
11. Code of Conduct for Participants¹⁵ Click here