digi Internet Banking FAQs

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The Basics

I do not have a digi Internet Banking User ID/password, how can I obtain one?
To use digi internet banking, please use the same credentials as the digibank app.
Where can I use digi Internet Banking?

digi Internet Banking is available to all digiSavings customers. Don't wait, come and see us now: internet-banking.retail.dbsbank.in

What kind of fees does digibank charge?

For the latest information on fees, please refer to our Rates & Fees page.

What kind of safety features does digi Internet Banking have?
Your security is extremely important to us, and we've gone to great lengths to ensure it. Within the digi internet banking, we use two-factor authentication (2FA) except for funds transfer limit which is capped at INR 2000 per transaction subjected to an overall daily limit of INR 10000.
Is this site secure?
This site is Verisign certified and when you sign in to digi internet Banking , your user name and password are sent over the Internet from your computer to our server using Secure Socket Layer (SSL) technology. SSL encrypts your personal information before it leaves your computer, ensuring that no one else can read it.
Is digi internet banking compatible with all browsers?
Yes, digi Internet Banking is compatible with almost all the leading browsers. To enjoy a superior user friendly experience we recommend you to use any browser amongst Chrome, Internet Explorer, Opera, Firefox or UC browser.
What happens if I login to digibank app while browsing through digi Internet Banking?
You cannot access your digiSavings Account on digi Internet Banking Channel and digibank app at the same time for security reasons. Hence if you login to app, your internet banking session will end and you will be logged out.
What are the services that are available?

Currently, digibank iBanking comes with limited services and we are working on adding more functionalities. However we encourage you to experience digibank through mobile app.

Following features are not available over digibank iBanking Channel. You can perform all the transactions as available in the digibank app except the following:

  • Account Opening: Opening of digiSavings Account can be done by individuals on the digibank app only and subject to the individual complying with KYC (including e-KYC) guidelines issued by RBI/IBA from time to time and as per the specifications of the Bank.
  • Bill payment and UPI services are available only on digibank app and on digi internet banking as well, but add a biller or payee is available on digibank app only.
  • Mutual Fund: Invest on the go using digibank app or digi internet banking.
  • Termination of digiSavings Account: You may terminate your digiSavings Account by placing a request within the digibank app. Termination will not affect any rights or obligations accrued prior to the effective date of termination.

Accounts & Deposits

What are the requirements for opening a bank account?

To register for digibank e-wallet, you simply need to provide your name, date of birth, email address, mobile phone number, and city. To open a digiSavings, all you need to do is an online verification using Aadhaar OTP and PAN. That’s it!

In both cases, you need to be an Indian resident who is at least 18 years old.

How long does it take to activate my new account?
You can open a digiSavings account by online verification using Aadhaar OTP and PAN.
What are the requirements for opening a fixed deposit?
You will need a digiSavings to open a deposit. Fixed deposits have a minimum principal amount of Rs. 5,000, or in the case of a recurring deposit, Rs. 100.
Are digibank deposits insured?
digibank deposits are insured up to Rs. 5,00,000 (5 lakh) under the Deposit Insurance and Credit Guarantee Corporation (DICGC), a subsidiary of the Reserve Bank of India.
Does digibank offer joint accounts or small business accounts?
We don't offer joint personal accounts or small business accounts right now.
Can I make investments with digibank?
You can invest in Mutual funds through digibank app and digi internet banking, please login to register.

Troubleshooting & How To

I've forgotten my username/password.
We recommend to use the digibank app in case you have forgotten your username and password nevertheless you can always click on forgot username/password link on digi internet banking login page.