These Terms & Conditions(T&Cs) govern and apply to the use of “digibank by DBS app” (hereinafter referred to as “digibank app”) as mentioned herein.
In these T&C "you" and "your" mean the Customer and authorized users of the collectively. "We", "our","us", digibank, DBS, DBS Bank refers to DBS Bank India Limited. (“the Bank”) and its successors, assigns and/or any Affiliate. You hereby confirm that the digibank services shall be used only by you or your authorised representative only.
These terms and conditions are applicable to the existing customers of the Bank, who are eligible to download the mobile banking application for use of mobile banking services through digibank app provided by us. This Service is currently available on iPhone with IOS version 5 and above, Android Phones with version 2.3 and above. There will be no obligation on the Bank to support all the versions of the Mobile Phone software.
You are requested to read these terms and conditions carefully before using digibank app. By accepting these terms and conditions you shall be deemed to have consented to the use of digibank app and will also be deemed to have accepted and will be bound by these terms and conditions as amended from time to time as displayed on Bank's website.
You agree that your use of digibank app is subject to these digibank app T&C. These digibank app T&C shall be read in addition to Terms and Conditions applicable to your Account(s):
In this section the following words and phrases have the meaning set opposite them unless the context indicates otherwise:
Account(s): means and includes Term Deposit and any other saving account held from time to time.
Affiliate: means in relation to any person, any entity controlled, directly or indirectly, by the person, any entity that controls, directly or indirectly, the person or any entity directly or indirectly under common control with the person. For this purpose, "control" of any entity or person means ownership of a majority of the voting power of the entity or person.
Alert/Electronic Advice: means and includes in-app notification and/or SMS/email notification sent to you on your registered mobile number/digibank app/your registered email address.
Billing Organisations: means any Third Party billing organisation/s registered with digibank app/our partner organisations to which payments can be made using your Account.
Branch: means the branch of the Bank which is linked to the Account(s).
“Branch Banking Customers” means and includes customers who have opened their Account(s) after submitting physical application forms to the Bank.
Cellular Service Provider hereafter referred to as "CSP" refers to the GSM/GPRS/EDGE/WI-FI Service provider (for operation of Mobile Phones/Devices etc).
Channel: means and includes any platform used or which may be used for accessing digibank app Services.
Content: means and includes any information, images, links, sounds, graphics, video, software or other materials, including quotes, news and research data, made available through the digibank app.
Debit Card: means a physical debit card in the case of savings account and includes any replacement or renewed card issued by us to you at your request or otherwise. digibank app: means an application for a Mobile Device that can be downloaded by you from a designated location or application store.
digibank Services: means all banking services, transactions, offers and other value added services as may be made available from time to time, carried out or availed by you through digibank app and/or the Website.
Bill Payment: means a service provided through the digibank app for making payment from your Account to Billing Organisations.
NACH: means National Automated Clearing House funds clearing platform which facilitates interbank high volume, low value debit/credit transactions, which are repetitive in nature, electronically using the NPCI service and ‘NACH debit’ means mandate based debit service.
EDC: means "Electronic Data Capture". EDC machine is used to facilitate debit/credit card payments.
Electronic Instructions: means any communication, instruction, order, message, data, information or other materials received by us through the digibank app using Security Codes.
Electronic Statement/e-Statement: means a consolidated statement of accounts as per Bank's record for each Account available on the digibank app.
Group: means and includes DBS Group Holdings Ltd and its subsidiaries, direct or indirect.
GST: means taxes including any goods and services tax, or other tax that may replace it or be levied in addition to it, by whatever name called.
Mobile Phone/Device: means the handset with requisite accessories, equipment attachments and other software which maybe owned/possessed by you and/ CSP.
mVisa/Bharat QR: means mobile based payment facility enabling customers holding VISA/Bharat QR debit card to make merchant payments in India by scanning the Quick Response (QR) code and mvisa/Bharat QR merchant shall mean merchants accepting payment using mVisa/Bharat QR.
Notification: means an electronic alert sent to you on your registered mobile number/digibank app/your registered email address.
Password: means the unique six (6) digit sequence of alphabets and/or characters used to log in to the digibank app.
Personal Information: refers to the personal information provided by you to the Bank.
Point of Sale Transaction(s): means any payment initiated at a cash register or other payment interface that utilises either the chip or magnetic stripe of a physical Debit Card.
Providers: means and indicates any person or entity with whom DBS has a partnership for rendering digibank Services either directly through the digibank app or through third party sites or applications.
RBI: means the Reserve Bank of India.
Security Codes: means and includes Password, personal or log-on identification numbers, One-Time-Pin (OTP) and other codes and access procedures including short messaging service (SMS) for use in connection with access to and use of digibank Services extended by us from time to time.
Security Devices: means any smartcards, tokens, electronic devices, hardware or any other equipment given by us to you from time to time in order to enable you to access and/or use digibank Services.
Software Token ID or Soft Token ID: means computer generated unique device code which is assigned to the Mobile Phone/Device of each Customer.
Third Party Provider/Third Party: means and indicates any person or entity with whom DBS has a partnership for rendering digibank Services either directly through the digibank app or through third party sites or applications.
Transaction: means any transaction or operation made or performed, processed or effected through digibank Services by you or any person purporting to be you, or any person purportedly acting on your behalf, with or without your consent, including:
Transaction History: indicates details of all the Transactions entered into or performed using the digibank app and includes Transactions carried out in any Branch.
UPI Terms: means terms and conditions specified in Section 9 of these Terms and Conditions.
User ID: means an identification through which you can access the digibank app and the products and services offered by digibank.
VISA Tap to Pay: refers to the facility that allows you to execute debit card transactions either by tapping or waving your Card against Visa Tap to Pay readers installed at merchant locations without requiring any signature, PIN or other authentication on your part.
Website: refers to the website owned, established and maintained by the Bank located at https://www.dbs.com/in/personal/default.page
The Terms and Conditions contained herein form a contract between You and the Bank. You will be deemed to have unconditionally accepted these Terms and Conditions and accepted the onus of ensuring compliance with the relevant RBI Regulations, Exchange Control regulations of RBI , Foreign Exchange Management Act 1999 as may be amended or replaced from time to time and all the rules and regulations framed there under.
The Bank shall endeavour to provide to the you through digibank app, such Services as the Bank may decide from time to time.
A monthly Electronic Statement will be available on digibank app as per the Bank's record. The Electronic Statement will be available for download on a frequency as determined by the Bank. Unless disputed by you within 14 (fourteen) days of the Electronic Statement being made available for download, the same will be deemed to be correct. Bank reserves the right to rectify discrepancies, if any, at any point in time. If you delay in examining the Electronic Statement or in reporting a discrepancy or problem, it may affect our ability to rectify the discrepancy or resolve the problem, and you will be liable for the losses that may occur. You further confirm/declare that any lapse, omission, or negligence on your part to notify us about any such doubtful debit/withdrawal in time, will not render us liable for any consequences resulting therefrom. You authorise us to engage and utilise the services of Third Parties/Vendors for generation of Electronic Statements and/or other documents/material.
In addition, we reserve the right, without prior notice to you, to add and/or alter the entries in the Electronic Statement and transaction advices, deposit advices and records.
Without prejudice to the foregoing, at our discretion, we may, upon your request, allow you to receive an Electronic Advice in respect of Content provided by us from time to time. An Electronic Advice maybe be delivered by email, through Mobile Devices and/or other electronic means subject to the relevant terms and charges of your or any Third Party's network, telecommunication or Mobile Phone service provider(s).
You agree and acknowledge that an Electronic Advice may be delayed or prevented by factors affecting the service providers and other relevant entities and we do not guarantee the delivery, time lines or accuracy of the Electronic Advice or Content.
You also acknowledge that Electronic Advice may be subject to certain time lags and/or delays.
We reserve the right to vary the features of any Electronic Advice and to suspend or terminate an Electronic Advice service at any time. We will not be liable to you or anyone else for losses, damages or expenses arising from (a) non-delivery, delayed delivery or wrong delivery of an Electronic Advice; (b) inaccurate or inadequate content; or (c) use or reliance by you or any third party on the contents of an Electronic Advice for any purpose, including investment and business purposes. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, accuracy, adequacy, currency or reliability is given in respect of the Content. We further do not warrant the security of any information transmitted to you through Electronic Advice. You acknowledge and accept the risk of the Electronic Advice being accessed by unauthorised third parties.
The data or information relating to Accounts provided by us (statements of account etc.) via digibank app may not be conclusive as to the latest current balance as certain transactions may have been made without the relevant entry being made in time when the data or information was provided. The data or information provided is therefore not binding except where expressly stated. Further, the information provided to you through digibank app is not updated continuously but at regular intervals. Consequently, any information supplied through digibank app will pertain to the last downloaded Electronic Statement. Monthly statements of account for the last 10 years will be available through digibank app; however, this duration is subject to discretion of the Bank.
At our discretion, we may, upon your request, allow you to receive specific and timely prompts (collectively, the "Alerts") in respect of certain Content provided by us from time to time. Each Alert may be notified by email, pop-up screen in your browser and/or Mobile Devices subject to the relevant terms and charges of your network or Mobile Phone service provider(s). You agree and acknowledge that an Alert may be delayed or prevented by factors affecting the service providers and other relevant entities and we do not guarantee the delivery, timeliness or accuracy of the Alert. You also acknowledge that the information in respect of any Alert may be subject to certain time lags and/or delays. We reserve the right to vary the features of any Alert and/or to terminate any request for any Alert at any time.
We will not be liable to you or anyone else for losses, damages or expenses arising from
When the fund transfer facility is made available to you, it may be used for transfer of funds from your account to other accounts/prepaid payment instruments belonging to third parties maintained at bank and/or at any other bank or third party in India. In the event such transfer of funds is from account to accounts belonging to third parties maintained at any other bank, which falls under the network of Reserve Bank of India's Electronic Fund Transfer system, then the same will be governed by the Terms and Conditions applicable to National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS)/Immediate Payment Service (IMPS) of RBI as provided on the Website. You will be responsible for keying in the correct account number, Mobile Money Identifier (MMID) and Indian Financial System Code ("IFSC") and other details, as required, for the fund transfer request.
In no case will Bank be held liable for any erroneous transactions incurred arising out of or relating to your entering the wrong account number and/or IFSC Code. Bank will endeavour to effect funds transfer transactions received through digibank app subject to availability of sufficient funds in the account. DBS will specify from time to time the limit for carrying out various kinds of funds transfer or any other services through digibank app/Website. This facility will be provided in accordance with the arrangement between Bank, its Affiliates and Providers and as per conditions specified by Bank from time to time.
Bank will provide the NEFT Facility, RTGS and Immediate Payment Service ("IMPS") as a part of Bank's electronic payment services in accordance with the guidelines as stipulated by RBI and subject to the Terms and Conditions specified herein:
This Section (“UPI Terms”) applies to and regulates the provision of UPI fund transfer and fund collection facility provided by DBS Bank India Limited. DBS shall provide to the Customer, UPI facility in accordance with the UPI rules, regulations, circulars and/or guidelines issued by the National Payments Corporation of India, RBI, DBS’ policies specified from time to time (collectively referred to as “Guidelines”). UPI Facility shall be subject to the Terms and Conditions herein specified.
By applying for, accessing and/or availing the UPI Facility, you hereby accept these UPI Terms, which shall govern the provision of the UPI Facility by Bank. These UPI Terms shall be in addition to and not in derogation of the Terms and Conditions applicable to your Account/s.
You hereby understand and agree that nothing in these UPI Terms shall be construed as creating any contractual or other rights against NPCI or any participant in the UPI System other than DBS.
For the purposes of this Section, unless otherwise set out, the following terms will have the meaning as set out hereunder.
“Merchant/s” shall mean and include persons/entities/body of individuals who provide goods and services against payment through UPI.
“NPCI” means National Payments Corporation of India.
“Payment Order” means an unconditional instruction issued by the Customer electronically to DBS (either through DBS’ internet banking facility or short message service (SMS) or unstructured supplementary service data (USSD) or interactive voice recording (IVR) services provided by DBS or digibank app or DBS ATMs or through such other means, as may be made available by DBS from time to time) to effect a fund transfer for a certain sum of money expressed in Indian rupees, to the beneficiary account of a beneficiary by debiting Customer’s UPI Linked Account/s.
“PSP or Payment Service Provider” refers to banks which are allowed to acquire customers and provide payment (credit/debit) services to Customers.
“UPI Linked Account(s)” refers to the account bank account and includes resident savings/current bank account held with any bank in India participating in the UPI System, to be used for operations through the UPI Facility.
“UPI Unified Payment Interface” service provided by NPCI to transfer and collect funds electronically through UPI System.
“UPI Facility” means the Unified Payments Interface service based electronic fund transfer and fund collection facility extended by DBS to its Customer/s through the UPI System as per the Guidelines.
“UPI System” means UPI services offered by NPCI, in collaboration with its member banks, through NPCI owned and managed software and systems.
Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI as per the Guidelines.
8.1 You understand and acknowledge that only those websites/merchants accepting payments through mVisa/Bharat QR or who offer a 3D secure or 2nd factor authentication will allow transactions done through the Visa Debit Card. You also understand and agree that the shared networks may provide different functionalities and service offerings that may require you to provide certain additional details to complete the online transaction.
8.2 You can use your Visa Debit Card for making payments to mVisa/Bharat QR merchants in India using mVisa/Bharat QR facility. You acknowledge that for using mVisa/Bharat QR facility you will have to scan the QR code of the relevant merchant, to whom you wish to make payment, and authorize payment after verifying the payment details. You agree that on completion of the mVisa/Bharat QR transaction, the amount for which you make payment to merchants will be debited from the Account/s linked to your Debit Card.
You may make a bill payment/s from your digibank app to certain Billing Organisations.
The Bill Payment facility is subject to the following:
Digibank app may not be available to you for security and/ or technical reasons and for which we may not give you prior notice or reason.
You may terminate digibank app Services by giving us seven (7) days prior written notice. Termination will not affect any rights or obligations accrued prior to the effective date of termination.
Use of digibank app will require the use of Security Codes. Security Codes for you or your Authorised Users will be issued directly to you or your Authorised User and such issuance will be subject to these terms and conditions as applicable to you and the Authorised User in their personal capacity.
You are responsible for the confidentiality and use of your Security Codes.
It is vital that you take steps to prevent disclosure or discovery of the Security Codes provided to you as you are liable for financial loss incurred or Transactions carried out in connection with any unauthorised use of the Security Codes and you may not claim against us in respect of any such use or purported use.
You must notify us immediately if you have knowledge or have reason for suspecting that the confidentiality of the Security Codes have been compromised or if there has been any unauthorised use of the Security Codes (such as where you notice any unauthorised transactions or unauthorised access to your Accounts) or your Security Code has got disabled after a number of incorrect password attempts up to such number as maybe intimated by us to you from time to time.
You acknowledge and confirm that any person(such as a mandate holder/Authorised Users) that you have authorised to access and/or use digibank app in relation to your Account(all such persons to be collectively referred to as the "Authorised Users"), are severally empowered and authorised to give orders or instructions through digibank app on your behalf and shall act, without prejudice to any other capacity which such person may be transacting under, as your agent when accessing and/or using digibank app, in relation to your Account.
All use and/or access of digibank app by the Authorised Users shall be deemed your use.
Section 3 of the information Technology Act 2000 prescribes the procedure for authentication of electronic records which states that a subscriber may authenticate an electronic record by affixing his digital signature and section 5 provides legal recognition to digital signature for authentication of electronic records. However, we have adopted the mode of authentication by means of verification of the Security Code or through any other mode of verification as maybe stipulated at our discretion, which are not recognized under the Information Technology Act 2000for authentication of electronic records. Therefore, you are solely responsible to maintain the secrecy and confidentiality of the Security Code without any liability on us in this regard.
These Terms and Conditions are governed by Indian law. You irrevocably submit to the exclusive jurisdiction of the Courts of Mumbai, India.