Activating your Dormant Account

If there are no customer induced transactions in the account for a period of over one year, the account is tagged as “Inactive”.

As per RBI guidelines, if there are no customer induced transactions in the account for a period of over two years, the account is tagged as “Dormant/Inoperative”.

The transactions in account which are in the nature of:

1. a financial transaction initiated by or done at the behest of the account holder by the bank/ third party (an descriptive list is given in Annexure I) or;

A monetary transaction in the savings/ current account of the customer with the bank either by way of a credit or debit transaction.

If you don’t submit the documents, your account will continue to be frozen. In such a scenario, you won’t be able to perform any transactions from your account or use your Debit Card for any purchases.