Activating your Dormant Account

If there are no customer-induced transactions in the account for a period of over one year, the account is tagged as “Inactive”.

As per RBI guidelines, if there are no customer-induced transactions in the account for a period of over two years, the account is tagged as “Dormant/Inoperative”.

A customer-induced transaction refers to transactions that involve:

1. A financial transaction initiated by or conducted at the request of the account holder, either by the bank or a third party (a detailed list is provided in Annexure I).
2. A non-financial transaction
3. KYC (Know Your Customer) updates, performed either in person or through digital channels such as internet banking or mobile banking applications.

Any monetary transaction in the customer’s savings or current account with the bank, whether it involves a credit or debit action.

A non-financial transaction involves an inquiry or request for a product or service initiated by the account holder through any ATM, internet banking, mobile banking application, or Third-Party Application Providers, which requires two-factor authentication (2FA). Examples of such transactions include changes in transaction limits, requests for cheque books, credit/debit cards, nomination updates, balance inquiries, and more.

Simply submit a self-attested copy of the following KYC documents at your nearest DBS Branch:

1. One (1) recent passport-size photograph
2. PAN Card or Form 60
3. One (1) of the following Official Valid Documents (OVD):

• Aadhaar
• Passport
• Driving Licence
• Voter ID

As per RBI guidelines, there are no charges for reactivating a dormant bank account.

To find the nearest DBS Branch, click here.

If you don’t submit the documents, your account will continue to be frozen. In such a scenario, you won’t be able to perform any transactions from your account or use your Debit Card for any purchases.