Question 1

What is the promotion period for the Mobile Transfer Program?

Accepted Answer

The program runs from 15th July, 2018 to 30th June, 2019, both days inclusive.

Question 2

Who can I transfer funds to under this program and receive cashback?

Accepted Answer

You can transfer funds to all friends and relatives who are over 18 years old and resident in India (anyone who is eligible to open a digiSavings account). If your friend is an existing digibank account holder (e-wallet or digiSavings) or the transfer was made outside of the promotion period, you will not be eligible for cashback.

Question 3

When will I receive the cashback?

Accepted Answer

The friend referral is complete when the friend you have sent a mobile transfer to opens a new digiSavings account and spends ₹2,000 using their physical digibank debit card within 45 days of opening their account. ₹250 will be credited to your digiSavings account within 15 working days of this date.

Question 4

When will my friend receive the cashback?

Accepted Answer

The friend referral is complete when the friend you have sent a mobile transfer to opens a new digiSavings account and spends ₹2,000 using their physical digibank debit card within 45 days of opening their account. ₹250 will be credited to your friend’s digiSavings account within 15 working days of this date.

Question 5

Who will get the cashback if two people have transferred funds to the same friend?

Accepted Answer

The person who transferred funds first will receive the cashback.

Question 6

Can I still get cashback if I transfer funds to existing digibank account holders?

Accepted Answer

No. You are only eligible for cashback if you refer new customers to digibank. Transfers made to existing customers are not eligible for cashback.

Question 7

Once I have sent the mobile transfer to my friend, how soon must they open a digiSavings account to be eligible for cashback?

Accepted Answer

Your friend must open a digiSavings account within 15 days of receiving the mobile transfer. If they do not open a digiSavings account within 15 days, the transfer will be credited back to your account.

Question 8

What happens if my friend opens a digiSavings account more than 15 days after I transfer funds to them?

Accepted Answer

You will not be eligible for cashback if your friend opens an account after the 15-day limit, even if this occurs during the promotion period.

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