Forms & Legal References

Policies

1. Code of Bank's Commitment to Customers
2. Grievance Redressal
3. Know Your Customer
4. Privacy Policy
5. Terms & Conditions
6. CSR Policy
7. Fair Practice Code - Credit cards Policy
8. Policy on Collection of Dues and Repossession of Security
9. Policy for Credit Card issuance & Conduct

Forms

1. Savings Account Forms

   • Non-Resident Individual Account Opening Form
   • Resident Individual Account Opening Form
     
     • English | Hindi | Marathi | Bengali | Gujarati | Kannada |
     • Malayalam | Oriya | Punjabi | Tamil | Telugu

2. Fixed Deposit

   • Fixed Deposit Forms
   • SODD/DL AOF
   • SODD/DL Enhancement form
   • SODD/DL letter for lien on FDs

3. Debit Card

   • Debit Card Resident Form
   • Debit Card Non Resident Form
   • Lost Card Application Form
   • Revision of Transaction Limits – Debit Card

   Debit card National Insurance Form

   • Claim Form - Unauthorized transaction
   • Claim Form
   • Purchase Protection

4. Nomination

   • Nomination Form – DA 1 (Add Nomination)
   • Nomination Form – DA 2 (Cancellation in Nomination)
   • Nomination Form – DA 3 (Variation of Nomination)

5. Other Forms

   • Customer Profile Update Form
   • Service Request Form
   • Aadhaar Seeding / Re-KYC Form
   • Unclaimed Deposit Claim Form
   • Form 15G
   • Form 15H
   • Payment Recall cum Indemnity Letter
   • Account Closure Form
   • digi Upgrade Form
   • Cash-Cheque Deposit slip book
   • Foreign Account Tax Compliance Act (FATCA)
   • Form 60
   • RTGS / NEFT Form
   • Standing Instruction Form
   • Claim settlement forms – Deposits, Gold loan and lockers

6. Death Claim Settlement

   • DBS Death Claim Process – Individual Customers
   • Death Claim Application Form – With Nomination
   • Death Claim Application Form – Without Nomination
   • Death Claim Declaration Form
   • Letter of authority for document collection (Mortgages)

7. Locker

   • DBIL Locker nomination forms
   • Safe deposit locker agreement
   • Claim settlement in respect of lockers

References

1. Banking Ombudsman FAQs
2. Know Your Banknotes
3. List of ATMs
4. RBI Circular on Fictitious Offers of Cheap Funds from Abroad
5. Service Charges & Fees
6. Service Guide
7. Write to Us
8. Time Norms
9. DBIL Business Continuity Measures
10. Memorandum of Association and Articles of Association
11. Amendment to TDS Rule on Cash Withdrawal
12. The Depositor Education and Awareness Fund (DEAF) Claim procedure