Bharat QR FAQs

  1. What is Bharat QR?
    Bharat QR is the new transformative way to pay with your smartphone. There’s no need to carry cash. Simply log in to your digibank app and scan the QR code to make your payments.
  2. What is the Bharat QR code?
    The Bharat QR code is a form of a bar code that has the merchant’s information (merchant name & account number) required for the payment. Depending on the type of QR code, the transaction details could also be captured as part of the QR code. You will just need to scan this QR code with the scanner built in the digibank app to start the payment process.
  3. Who can make payments using Bharat QR?
    All digibank wallet and savings account holders can make payments using Bharat QR by logging into their digibank app and scanning the QR code.
  4. What do I need to pay with Bharat QR?
    You only need a smartphone with a data connection and the digibank by DBS mobile application downloaded on your phone. You will also need to have money in your digibank wallet or savings account to make the payment.
  5. Where can I use Bharat QR to make purchases?
    Bharat QR makes payments easier everywhere. Just look for the Bharat QR acceptance mark wherever you wish to pay, whether it’s a retail store or your favourite shopping website.
  6. How do I start using Bharat QR?
    Just download the digibank mobile application and sign up for an account. As soon as you have added funds to the account, you will be able to make payments using Bharat QR. To help you keep track of your payments and budgets, all your Bharat QR transactions will be recorded on your electronic or paper statement.
  7. How do I make a payment using Bharat QR?
    Look for the Bharat QR acceptance mark and QR code at the billing counter or website or bill copy depending on where you are making the payment. Login to your digibank app and select to pay using the QR code option. You will then need to scan the QR code through the app to get the merchant details, enter the amount and confirm. The transaction will be authenticated using the soft token on your phone and post authentication, the merchant will get paid. Please note If you are using Bharat QR for the first time, you will need to grant the app to access the camera on your phone.
  8. What will happen to my funds if the transaction fails and the merchant does not receive a confirmation for payment?
    In case your transaction fails, the transaction amount will be credited back to your digibank account.
  9. What happens if a wrong transaction was made?
    You can request the merchant directly for a refund or contact us through the virtual assistant on the digibank app.
  10. Is Bharat QR a secure mode of payments?
    Yes. All payments made through the digibank application are authenticated first through your secure login and then by the soft token on your device, making it an extremely secure mode of payments.
  11. What are the charges for QR Code payments?
    There are no charges levied by digibank for Bharat QR code payments.