Grievance Redressal & Escalations for Demat Services
Grievance Redressal & Escalations for Demat Services

DP Customer Grievances - Escalation Matrix – DP ID IN303892 (DBS Bank India Ltd)

In case of any grievance/complaint on your Demat account, you can reach us through the channels listed below. Please note that the below contact points are available only for Demat related issues.

Contact Levels

When to escalate?

Details

Contact person

Address

Contact no

Email id

Working hours

First contact point

You can contact our Customer care if you are reaching out for the first time

Customer care

Anees Ahmed

DBS Bank India Ltd, DBS Centre, 4/1, Sardar Patel Road, Guindy, Chennai-600032

1860 210 3456

[email protected]

9 am to 6 pm
(Monday to Saturday)

First level of escalation

If you are not satisfied with the resolution provided by the first level, you can write to the customer care id addressing Head Customer Care

Head of customer care

Tushar Mayekar

DBS Bank India Ltd., #806, 2nd Floor, Anna Salai, Chennai-600 002

044-66568877

9 am to 6 pm
(Monday to Saturday)

Second level of escalation

If you are still not satisfied with our first two levels of contact points, then please write to our Compliance officer

Compliance officer

Ms Meeta Desai

First Floor, Express Towers, Nariman Point, Mumbai- 400021

022-67528414

[email protected]

9 am to 6 pm
(Monday to Saturday)

Third level of escalation

In the event that you are still dissatisfied, you may write to our CEO

CEO

Surojit Shome

First Floor, Express Towers, Nariman Point, Mumbai- 400021

91 (22) 66388847

[email protected]

9 am to 6 pm
(Monday to Saturday)

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx 

or SEBI at https://scores.gov.in/scores/Welcome.html

Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.