DP Customer Grievances - Escalation Matrix – DP ID IN303892 (DBS Bank India Ltd)
In case of any grievance/complaint on your Demat account, you can reach us through the channels listed below. Please note that the below contact points are available only for Demat related issues.
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Contact Levels
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When to escalate?
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Details
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Contact person
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Address
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Contact no
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Email id
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Working hours
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First contact point
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You can contact our Customer care if you are reaching out for the first time
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Customer care
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Anees Ahmed
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DBS Bank India Ltd, DBS Centre, 4/1, Sardar Patel Road, Guindy, Chennai-600032
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1860 210 3456
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[email protected]
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9 am to 6 pm
(Monday to Saturday)
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First level of escalation
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If you are not satisfied with the resolution provided by the first level, you can write to the customer care id addressing Head Customer Care
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Head of customer care
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Sikander Ahmed
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DBS Bank India Ltd., #806, 2nd Floor, Anna Salai, Chennai-600 002
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044-66568877
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9 am to 6 pm
(Monday to Saturday)
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Second level of escalation
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If you are still not satisfied with our first two levels of contact points, then please write to our Compliance officer
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Compliance officer
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Ms Meeta Desai
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First Floor, Express Towers, Nariman Point, Mumbai- 400021
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022-67528414
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[email protected]
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9 am to 6 pm
(Monday to Saturday)
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Third level of escalation
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In the event that you are still dissatisfied, you may write to our CEO
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CEO
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Rajat Verma
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First Floor, Express Towers, Nariman Point, Mumbai- 400021
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91 (22) 66388847
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[email protected]
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9 am to 6 pm
(Monday to Saturday)
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In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
or SEBI at https://scores.sebi.gov.in/
Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
