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- Get in Touch
- Chat with "Joy"
Chat with “Joy”
Ready to assist you 24/7 with corporate banking needs
- Home
- Get in Touch
- Chat with "Joy"
Chat with “Joy”
Ready to assist you 24/7 with corporate banking needs

It only takes one chat. That’s how fast and easy it is for you to know about SME banking products or your corporate account balance, access transaction history, locate the nearest ATMs and branches to you.
1. Joy on DBS IDEAL
Our Corporate Internet Banking customers now have a 24/7 digital Support. Other than helping you check your account balance and retrieving transactions, she can also help with the following:
- Provide issued cheque status
- Check Trades application status
- Guide you on IDEAL navigation
2. Joy on our SME Public Website
Hi there! I’m Joy. Would you like some assistance?
Feel free to ask me:
- General enquiries on our products and services.
- For further assistance on your account-related matters, you may login to DBS IDEAL and speak with our friendly Live Chat service team.
- Click on the floating icon on the bottom right to chat with me now.
For this new service, are we conversing with a human or systems? | |
Joy is a Virtual Assistant and is powered by artificial intelligence to enable this service. |
How do I get further assistance if Joy-Virtual Assistant is unable to assist me? | |
For queries that cannot be addressed by Joy, we will connect you to our Live Chat service team to better assist you. |
That's great to hear. Anything you'd like to add?
We're sorry to hear that. How can we do better?