Banking online will be safe if you stay vigilant. Learn how to protect yourself against scams with these 5 simple security tips!

Stay Alert – Be Informed
Ensure your Transaction Alerts are enabled so that you can be informed instantly of transactions on your account via SMS or email.
Read the transaction details in the SMS or email alerts carefully (for example, check that the account number is correct, or the transaction reflects your request). Do not provide a One-Time Password (OTP) or DBS digital token authorization if the details in the SMS or email alerts do not match the transaction you initiated. Inform the bank immediately if in doubt.
Check your transaction history regularly for any abnormal transaction and notify us immediately, if you notice unknown transactions appearing on your account.

Healthy Device – Keep it updated & protected
Avoid jailbreaking or rooting your devices. Doing so makes your device more prone to security vulnerabilities like viruses and malicious software.
Protect your device, web browser and Operating System (OS) with the latest anti-virus software
For optimal app stability and security, ensure that you update your device’s operating system (OS) to the latest version.
Be mindful of the applications you install on your devices. Install apps from official app stores such as Apple App Store or Google Play Store. Unofficial app stores may modify and inset malware into legitimate, non-malicious apps.
When installing applications, verify that the permissions granted to the application are necessary and avoid downloading unnecessary applications as these applications may contain malicious code or social engineering scams.

Protect Your Information
Secure your device with a strong password, PIN or a relevant mechanism to prevent unauthorised use.
TIP: A strong password is one that is difficult to guess and contains a mix of letters, numbers or symbols. You can use this on top of your device’s biometric security feature (if available).
Never disclose your digibank User ID, PIN & One-Time Password (OTP) to anyone. DBS will never request for your PIN, password or OTP.
Avoid providing your account details (such as passwords and PIN) to third-party financial aggregator applications as these applications may not be secure.
Avoid registering other people’s biometrics such as facial or fingerprint registration on your devices if you use biometrics to access DBS applications.
Use a different PIN or password for web-based services such as email, online shopping or subscription services.
When accessing digibank, never leave your session unattended and log out after use.

Aware – Be mindful of what you share
Be aware of what information you share and how it can be used by a receiving party.
Avoid sharing personal details such as your personal information (ID/Passport number, address, phone number), DBS account details, or other information unnecessarily.
Consider setting your social network profile to private or use custom audience settings. This way, only people you invite can see what you post.
Consider using a nickname instead of your real name. This can help reduce the chances of you being harassed online.
When using public Wi-Fi, avoid accessing websites that require you to login. Consider limiting your activities to only non-sensitive ones. Enable security settings such as 2FA whenever possible adds an additional layer of security.
Stop and consider before sharing any posts as information posted may cause harm to yourself or people around you.

Be Wise – Think before you Act
Be careful of links and attachments sent through emails or SMS or posted online on social media sites. Such links and attachments may lead to phishing pages or install malware onto your device without your permission.
Always go to our website by typing https://www.dbs.com to ensure you’re reaching DBS's website.
TIP: If you wish to visit a webpage, it is safer to type the URL on the address bar of your browser than to click on it from an email or another site.
Stay current with latest news, check our Security Alerts & News frequently to be in the know of the latest threats and scams.
Avoid performing online transactions on public or shared devices or devices that you suspect are compromised.
Never reply to unsolicited emails or SMS. Responses to such emails or SMS could be used by fraudsters to socially engineer information or trick users into performing unwanted actions.
Verify any odd or suspicious requests through official contact numbers or channels. Ensure that you're communicating directly with official DBS staffs, especially when asking for assistance.
Be cautious when you come across promotional offers that sound too good to be true.
Apply a healthy dose of scepticism if you read any news articles that are sensational and discern if the articles come from a credible source.

Stay updated on the latest security news that might affect the way you bank online.

PHISHING ALERT

Voice Phishing: 
Scammers impersonate DBS staff through voice phishing calls. These calls may claim you have critical issues with your DBS accounts.
These calls aim to trick you into conducting unwanted fund transfers or steal your login credentials, OTPs or digital token approvals.

Email Phishing: 
Scammers use phishing emails urging you to resolve critical issues with your DBS accounts or digital tokens. These phishing emails and messages direct you to phishing sites which imitate DBS IDEAL.
These sites aim to steal your login credentials, card details, and OTPs or digital token approvals before conducting unauthorised fund transfer or card transactions.

Protect Yourself:

• Always use DBS' official hotline number, website, and mobile apps to conduct DBS bank-related requests.
• Never provide your DBS account details, digibank credentials, OTPs, or Digital Token approvals to unverified sources.
• When in doubt, contact DBS Bank immediately.
• Always verify directly with DBS Bank for any requests.

Remember:

• DBS staff will never ask you for your login details, personal information, OTPs, or Digital Token requests.
• Emails and SMS from DBS will never include clickable links.
• Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.