Vision Statement
To make India an investor friendly country through efficient Regulations.
Mission Statement
To serve all investors by promoting the highest standards of ethics, professional excellence and investor protection.
Timelines Pertaining to Various Services Provided by Custodian
| Sr. No | Type of Service | Expected Timelines* |
|---|---|---|
| 1 | Account Opening | |
| (a) Opening Custody Accounts | Within 15 working days | |
| 2 | Trade Processing | |
| (a) Pre-matching, Confirmations, Margin / Funding verification | Within the Market timelines | |
| (b) Settlements | Within 24 hours of receipt of Securities/ Cash | |
| 3 | Safekeeping of Assets / Reports to Client | Within 24 hours of receipt of Securities |
| 4 | Breach of Foreign Ownership Limit | Within 24 hours |
| 5 | Asset Servicing | |
| (a) Corporate action notification | Within 48 hours | |
| (b) Processing of client's instructions for the event | within Market timelines | |
| (c) Settlements | Within 48 hours | |
| (d) Proxy Voting / E-Voting / Postal Ballot | Within Market timelines | |
| 6 | Monthly Portfolio Report to client with list of Assets | Within 7 working days |
| 7 | Client Queries | Acknowledgment or Response within 48 hours |
| 8 | Grievance Redressal | Acknowledgment within 48 hours and redress within 30 days |
* above timelines will apply to cases where documents/information is complete in all respects
General Guidance for Investors:
| Sr. No | Guidance |
|---|---|
| 1 | Provide Complete, Accurate and Latest information for FPI registration. |
| 2 | Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India. |
| 3 | Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration. |
| 4 | Inform Forthwith any changes in information or particulars pertaining the FPI registration. |
| 5 | Investors have Right of Fair and Equitable Treatment and Confidentiality of Information as per SEBI (FPI) Regulations, 2019 and SEBI Master Circular for FPIs, DDPs and EFIs . |
| 6 | Investors have Right to expect Redressal of Grievances in a timebound manner and ensure to collect contact details of key personnel for Escalation and Resolution of grievances |
Grievances related to Custodian Services for Investment in Indian Securities
For any grievances related to Custodian Services for your Investment in Indian Securities please do send us an email on [email protected] and we shall respond to your grievance at the earliest.
The complaint not redressed at Custodian level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI) @ Click Here
Timelines Pertaining to Various Services Provided by DPP
| Sr. No | Type of Service | Expected Timelines* | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | FPI Registration | ||||||||||
| (a) Fresh Registration | Within 30 days | ||||||||||
| (b) Renewal of FPI Registration | Within 15 days | ||||||||||
| (c) Surrender of FPI Registration | Within 10 working days of receipt of NOC from SEBI | ||||||||||
| 2 | Change in DDP cum Custodian | Within 30 days of receipt of approval from incoming DDP | |||||||||
| 3 | Off-Market (Free of Payment) transfers permitted as per SEBI Operational Guidelines for FPIs, DDPs and EFIs | Within 15 days | |||||||||
| 4 | KYC Review / Update |
|
* above timelines will apply to cases where application is complete in all respects
| Sr. No | Guidance |
| 1 | Provide Complete, Accurate and Latest information for FPI registration. |
| 2 | Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India. |
| 3 | Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration. |
| 4 | Inform Forthwith any changes in information or particulars pertaining the FPI registration. |
| 5 | Investors have Right of Fair and Equitable Treatment and Confidentiality of Information as per SEBI (FPI) Regulations, 2019 and SEBI Master Circular for FPIs, DDPs and EFIs . |
| 6 | Investors have Right to expect Redressal of Grievances in a timebound manner and ensure to collect contact details of key personnel for Escalation and Resolution of grievances |
Grievances related to Designated Depository Participant (DDP) for Investment in Indian Securities
For any grievances related to DDP for your Investment in Indian Securities please do send us an email on [email protected] and we shall respond to your grievance at the earliest.
The complaint not redressed at DDP level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI) @ Click Here
A. Data for the Month ending- March 2024
| SN | Received from | Pending at the end of the last month | Received during the month | Resolved during the month* | Total Pending at the end of month ** | Complaints Pending > 1 month | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | NIL | NIL | NIL | NIL | NIL | NA |
| 2 | SEBI (SCORES) | NIL | NIL | NIL | NIL | NIL | NA |
| 3 | Stock Exchanges (if relevant) | NIL | NIL | NIL | NIL | NIL | NA |
| 4 | Other Sources (if any) | NIL | NIL | NIL | NIL | NIL | NA |
| 5 | Grand Total | NIL | NIL | NIL | NIL | NIL | NA |
B. Trend of Monthly disposal of complaints for the Financial Year- 2023-2024
| SN | Month | Carried forward from previous month | Received during the month | Resolved during the month * | Pending at the end of the month ** |
|---|---|---|---|---|---|
| 1 | April 2023 | NIL | NIL | NIL | NIL |
| 2 | May 2023 | NIL | NIL | NIL | NIL |
| 3 | June 2023 | NIL | NIL | NIL | NIL |
| 4 | July 2023 | NIL | NIL | NIL | NIL |
| 5 | August 2023 | NIL | NIL | NIL | NIL |
| 6 | September 2023 | NIL | NIL | NIL | NIL |
| 7 | October 2023 | NIL | NIL | NIL | NIL |
| 8 | November 2023 | NIL | NIL | NIL | NIL |
| 9 | December 2023 | NIL | NIL | NIL | NIL |
| 10 | January 2024 | NIL | NIL | NIL | NIL |
| 11 | February 2024 | NIL | NIL | NIL | NIL |
| 12 | March 2024 | NIL | NIL | NIL | NIL |
| Grand Total | NIL | NIL | NIL | NIL |
* Inclusive of complaints of previous months resolved in the current month.
** Inclusive of complaints pending as on the last day of the month.
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
C. Trend of Annual (FY) disposal of complaints (For 3 years on rolling basis)
| Sr. No | Year | Carried forward from previous year | Received during the year | Resolved during the year | Pending at the end of the year |
|---|---|---|---|---|---|
| 1 | 2021-22 | NIL | 1 | 1 | NIL |
| 2 | 2022-23 | NIL | 1 | 1 | NIL |
| 3 | 2023-24 | NIL | NIL | NIL | NIL |
| Grand Total | NIL | 2 | 2 | NIL |
Call BusinessCare
In India: 1800 419 9500 / 1800 103 6500
Overseas: +91 44 6632 8000
Operating hours: 10:00am to 7:00PM, Monday to Friday & RBI working Saturdays (excluding public holidays in India)
For more information, visit dbs.com/sustainability.
