Investor Charter 

    At a glance

    Vision Statement
    To make India an investor friendly country through efficient Regulations. 

    Mission Statement
    To serve all investors by promoting the highest standards of ethics, professional excellence and investor protection.

    Custodian

    Timelines Pertaining to Various Services Provided by Custodian

    Sr. NoType of ServiceExpected Timelines*
    1Account Opening 
     (a) Opening Custody AccountsWithin 15 working days
    2Trade Processing 
     (a) Pre-matching, Confirmations, Margin / Funding verificationWithin the Market timelines
     (b) SettlementsWithin 24 hours of receipt of Securities/ Cash
    3Safekeeping of Assets / Reports to ClientWithin 24 hours of receipt of Securities
    4Breach of Foreign Ownership LimitWithin 24 hours
    5Asset Servicing 
     (a) Corporate action notificationWithin 48 hours
     (b) Processing of client's instructions for the eventwithin Market timelines
     (c) SettlementsWithin 48 hours
     (d) Proxy Voting / E-Voting / Postal BallotWithin Market timelines
    6Monthly Portfolio Report to client with list of AssetsWithin 7 working days
    7Client QueriesAcknowledgment or Response within 48 hours
    8Grievance RedressalAcknowledgment within 48 hours and redress within 30 days

    * above timelines will apply to cases where documents/information is complete in all respects

    General Guidance for Investors:

    Sr. NoGuidance
    1Provide Complete, Accurate and Latest information for FPI registration.
    2Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India.
    3Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration.
    4Inform Forthwith any changes in information or particulars pertaining the FPI registration.
    5Investors have Right of Fair and Equitable Treatment and Confidentiality of Information as per SEBI (FPI) Regulations, 2019 and SEBI Master Circular for FPIs, DDPs and EFIs .
    6Investors have Right to expect Redressal of Grievances in a timebound manner and ensure to collect contact details of key personnel for Escalation and Resolution of grievances

     

    Grievances related to Custodian Services for Investment in Indian Securities

    For any grievances related to Custodian Services for your Investment in Indian Securities please do send us an email on [email protected] and we shall respond to your grievance at the earliest.

    The complaint not redressed at Custodian level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI) @ Click Here

    Designated Depository Participant (DDP)

    Timelines Pertaining to Various Services Provided by DPP

    Sr. NoType of ServiceExpected Timelines*
    1FPI Registration 
     (a) Fresh RegistrationWithin 30 days
     (b) Renewal of FPI RegistrationWithin 15 days
     (c) Surrender of FPI RegistrationWithin 10 working days of receipt of NOC from SEBI
    2Change in DDP cum CustodianWithin 30 days of receipt of approval from incoming DDP
    3Off-Market (Free of Payment) transfers permitted as per SEBI Operational Guidelines for FPIs, DDPs and EFIsWithin 15 days
    4KYC Review / Update
    JurisdictionFPI Category - IFPI Category – II
    High RiskRegistered under Reg. 5(a)(i) –
    During continuance of registration i.e. every 3 years.
    Others -Annually    		Annually
    Non-High RiskDuring continuance of registration i.e. every 3 years.

    Regulated entities during continuance of registration i.e. every 3 years.
    Others-Annually.

    * above timelines will apply to cases where application is complete in all respects

    Sr. NoGuidance
    1Provide Complete, Accurate and Latest information for FPI registration.
    2Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India.
    3Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration. 
    4Inform Forthwith any changes in information or particulars pertaining the FPI registration.
    5Investors have Right of Fair and Equitable Treatment and Confidentiality of Information as per SEBI (FPI) Regulations, 2019 and SEBI Master Circular for FPIs, DDPs and EFIs .
    6Investors have Right to expect Redressal of Grievances in a timebound manner and ensure to collect contact details of key personnel for Escalation and Resolution of grievances 

     

    Grievances related to Designated Depository Participant (DDP) for Investment in Indian Securities

    For any grievances related to DDP for your Investment in Indian Securities please do send us an email on [email protected] and we shall respond to your grievance at the earliest.

    The complaint not redressed at DDP level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI) @ Click Here

    Complaints against Custodians and DDPs

    A.    Data for the Month ending- June 2025

     

    SN Received from Pending at the end of the last month Received during the
    month
         		 Resolved during the month* Total Pending at the end of month ** Complaints Pending > 1 month Average Resolution time^
    (in days)
    1 Directly from Investors  NIL  NIL  NIL  NIL  NIL NA
    2 SEBI (SCORES)  NIL  NIL  NIL  NIL  NIL NA
    3 Stock Exchanges (if relevant)  NIL  NIL  NIL  NIL  NIL NA
    4 Other Sources
    (if any)
         		  NIL NIL NIL NIL NIL NA
    5 Grand Total  NIL NIL NIL NIL NIL NA

     

    B.   Trend of Monthly disposal of complaints for the Financial Year- 2025-2026

     

    SN Month Carried forward from previous month Received during the month Resolved during the month * Pending at the end of the month **
    1 April 2025 NIL NIL NIL NIL
    2 May 2025 NIL NIL NIL NIL
    3 June 2025 NIL NIL NIL NIL
    4 July 2025        
    5 August 2025        
    6 September 2025        
    7 October 2025        
    8 November 2025        
    9 December 2025        
    10 January 2026        
    11 February 2026        
    12 March 2026        
      Grand Total NIL NIL NIL NIL


    * Inclusive of complaints of previous months resolved in the current month.
    ** Inclusive of complaints pending as on the last day of the month.
    ^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
     

    C.   Trend of Annual (FY) disposal of complaints (For 3 years on rolling basis)

     

    SN Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
    1 2023-24 NIL NIL NIL NIL
    2 2024-25 NIL 1 1 NIL
    3 2025-26 NIL NIL NIL NIL
      Grand Total NIL 1 1 NIL
    Get in touch
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    In India: 1800 419 9500 / 1800 103 6500
    Overseas: +91 44 6632 8000
    Operating hours: 10:00am to 7:00PM, Monday to Friday & RBI working Saturdays (excluding public holidays in India)


    For more information, visit dbs.com/sustainability.