Invoicing
Below are guidelines for how DBS does business with suppliers.
Prerequisite
It’s important that DBS has accurate supplier information for enabling on-time payments. DBS Suppliers can manage their account information in COUPA. Please ensure invoice information and payment details are accurate and correctly reflected in COUPA
Invoicing Methods
We are committed to have a seamless procure to pay solution. Electronic invoicing is recommended. DBS is actively phasing out the processing of paper. Hence, we strongly request your support to leverage electronic invoicing wherever legally allowed.
How Does e-Invoicing Benefit You?
- Faster payments
e-Invoicing eliminates the delays that result from mailing, routing, sorting and re-keying paper documents. We can easily route your invoices for fast processing and approval because the data is immediately available in system. As a result, invoices can be paid on time and cash flow is improved. - Reduced costs
Delivery costs can be reduced due to savings in postage, materials, processing and storage. Having an electronic invoice archive saves the costs associated with the storage of paper copies. - Instant Validation of Invoice
e-Invoicing eliminates the need to manually re-key the data, reducing the potential for data entry errors. Get notified of errors when creation of e-invoice before you send in system. As a result, invoices are less likely to be rejected and this prevents late payment issue. - Increased productivity and Real-time Status
With e-invoicing, you know that we have received the invoices. You can also track the status of your invoice in system. This reduces the need for status calls. - Improved customers satisfaction
Perhaps one of the biggest potential benefits for suppliers comes in the form of enhanced customer satisfaction. Less invoices processing and payment issues means that we receive the level of service that we would like.
3 ways to create invoice in COUPA by logging in using your COUPA Supplier Portal credentials
- With Purchase Order in COUPA, you can create invoice at the “Orders” page in the COUPA Supplier Portal.
- With Purchase Order in COUPA, you can create invoice via Email.
- Without Purchase Order in COUPA, you can create a blank invoice at the “Invoices” page in the COUPA Supplier Portal.
For the creation of invoice in COUPA, supplier needs to fill up the mandatory fields.
Refer to “Invoicing” section in the COUPA Supplier Guide for more details.
How to Check the Status of Your Invoice
DBS Supplier can use your COUPA Supplier Portal credentials to log-in and track the status of their COUPA invoices.
You can view the payment status by selecting the Payment Information view on the invoice page. You can also receive an email notification if you turn on the “An Invoice is paid” notification on notification preference page.
| Invoice Status | Descriptions |
|---|
| Approved | The invoice has been accepted for payment by DBS |
| Draft | The invoice has been created, but hasn’t been submitted to DBS yet |
| Pending Approval | The invoice is currently with a business approver |
| Disputed/Voided/Abandoned | The invoice is voided, and you will not receive payment for it |
| Processing | The invoice is currently being sent to DBS |
Note: Status will remain as Approved even when the invoice is exported or paid in COUPA
DBS Payment Terms
Payment terms will be applied as contractually agreed with each supplier when DBS receives a compliant invoice from the supplier.
DBS has targeted to confirm an invoice within 30 days starting from the date DBS receives the compliant invoice from the supplier.
If you require further information on DBS Payment Terms or you need to update your bank information, please approach your point of contact in the bank.
