Deeper. Broader. Smarter.

Our digital strategy has enabled us to broaden our footprint in growth markets. It has made it possible for us to expand our reach into new customer segments without expensive physical distribution networks.

CONSUMER BANKING/ WEALTH MANAGEMENT/ SME BANKING

India

digibank India

India’s first mobile-only bank – which is branchless, paperless and signatureless – has signed on over 1.8 million customers since its launch.

India

Tally partnership for SME banking

The integration of DBS India’s e-banking platform with Tally, a popular SME accounting software, has improved customers’ ability to access financial information and manage cash flow. The value proposition has accelerated the growth of our SME base in India.

Indonesia

digibank Indonesia

Following the launch of digibank in India, we introduced digibank in Indonesia in 12 months instead of 24.

China

Onboarding through WeChat

Customers in China can complete their onboarding process for DBS online banking in just three steps on the WeChat platform. Once done, they can enjoy banking services 24/7.

Taiwan

Personal loan collaboration with ibon at 7-Eleven

DBS Taiwan collaborated with ibon at 7-Eleven to allow customers to apply for personal loans at 5,000 outlets in Taiwan. The partnership offers greater customer convenience, and accounts for around 15% of new personal loan applications.

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Business Model

This section discusses our business model and provides details on how we use our resources and distribute value to our stakeholders.

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Performance

This section provides information on our financials, 2017 priorities and performance by customer segments.

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Governance and Risk Management

This section details our commitment to sound and effective governance, risk management and sustainability.

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