Group Management Committee

As Group Head of Operations, Jimmy oversees DBS’ Consumer and Institutional Banking Group Operations and their Customer Contact Centres, Global Financial Markets Operations, and Operations COO, across six key markets – Singapore, Hong Kong & China, Taiwan, India and Indonesia. As the architect of the multi-year Operations Processes and Platform Re-engineering programme, he was pivotal in driving digitisation of manual processes and enhancing employee productivity, yielding over a million hours of increased efficiency since 2021. 

During his tenure in DBS, Jimmy was Head of Group Technology & Operations, where he pioneered the GenAI initiatives in DBS, drawing on the foundation of the bank's data transformation journey and self-service data platform. He oversaw the launch of DBS’ second technology hub outside of Singapore, in Guangzhou, China, and spearheaded the successful technology and operations integrations of Citigroup Inc.’s consumer banking business with DBS Taiwan in 2023, as well as for Lakshmi Vilas Bank in 2022.  Jimmy also held various leadership roles within the bank in Consumer Banking Operations, Audit and Middle Office Technology. 

Prior to his career in DBS, Jimmy spent 13 years with ABN Amro, working across a broad range of functions, including Middle Office, Operations, Risk Advisory Services and Product Control, as well as geographically in Singapore, London and Amsterdam. He joined ABN Amro from JPMorgan and started his career with Singtel.
 
Jimmy has a Bachelor of Science degree in Information Systems from National University of Singapore and a Masters in Business Administration from Nanyang Technological University. Jimmy currently sits on the Board for Keppel Corporation as an Independent Director and is Chairperson of the Institute of Bank and Finance Singapore’s (IBF) Technology and Operations Workgroup.