DBS Hong Kong pioneers business account opening as fast as within the same working day with enhanced automation processes | 繁體

Hong Kong, 07 Jan 2026 - DBS Bank (Hong Kong) Limited (“DBS Hong Kong”) today announced a significant enhancement to its online business account opening service, enabling Hong Kong incorporated entities with Hong Kong ID holders to open a business account as fast as within the same working day^[1]. This marks an acceleration from the previous service pledge of as fast as one working day, reinforcing DBS Hong Kong's dedication to empowering Small and Medium-sized Enterprises (SMEs) with unparalleled speed and convenience.

The ability to open a business account as fast as within the same working day^[1] is powered by advanced Straight-Through Processing (STP), with upgrades in automation to DBS Hong Kong's digital onboarding infrastructure. These enhancements enabled the system to instantly perform digital onboarding eligibility and necessary checks, followed by automatically dispatching invitations for Electronic Identity Document Verification (eIDV) to clients. Once eIDV is successfully completed and no screening issues are identified, the account is automatically opened without manual intervention, eliminating previous delays and ensuring an even faster activation.

Since the implementation of eIDV for online banking account opening in 2024, this enhancement has enabled DBS Hong Kong to offer "as fast as one working day" account opening service, which resulted in a remarkable 40% year-over-year growth^[2] in DBS Hong Kong’s new-to-bank clients onboarded digitally. This impressive growth demonstrated a clear client focus on speed and efficiency in the onboarding process, which is also confirmed by a recent SME survey^[3] conducted by DBS Hong Kong, with 44% of businesses found traditional account opening processes burdensome, due to excessive physical documents and branch visits, while 29% cited slow account approval waiting times. Furthermore, nearly 80% of surveyed businesses underscored the importance of immediate access to online banking services upon account approval, valuing seamless digital access from the start of their banking relationship.

Lareina Wang, Managing Director and Head of SME Banking, DBS Hong Kong, said, “Our commitment to our clients goes beyond just financial services; it's about building enduring partnerships based on trust. This enhancement to our business account opening process is a direct reflection of our dedication to providing secure, efficient, and reliable solutions that empower our clients with immediate access to essential banking services online, fostering a strong foundation for their growth.”

Jeffrey Lam, Head of Digital Innovation, Global Transaction Services, DBS Hong Kong, added, “This acceleration in our business account opening process demonstrates DBS’ relentless pursuit of innovation. We are continuously integrating advanced digital capabilities to develop solutions that directly address our clients' evolving business needs, empowering them to operate with greater agility, unlock efficiencies, and thrive in today's dynamic digital economy.”

Beyond speed, DBS Hong Kong's enhanced service ensures a seamless and comprehensive digital banking experience for Hong Kong SMEs. Clients benefit from same-day^[4] digital banking access on DBS IDEAL, our online business banking platform available via mobile app and website, which offers a full suite of services on the same day^[5], including FX services, Remittance, Online Fixed Deposits, FPS, Payment Editor (Payroll), and Balance and Transaction Enquiry.

For Hong Kong incorporated entities whose shareholders or directors are Mainland China ID holders, we continue to offer a streamlined account opening process in as fast as 5 working days^[1] with no branch visit required. These businesses can also leverage DBS’ Singaporean heritage as the largest bank in Southeast Asia to expand their business and connect to opportunities across Asia and beyond.

To celebrate this significant upgrade, DBS Hong Kong is offering a series of welcome offers^[6], including fee waivers for business account opening, company search and minimum deposit balance service for the first 3 months, for businesses that submit their Business Account application online by 31 January 2026 and successfully open their Business Account by 31 March 2026.

For more information, please visit DBS Hong Kong website to learn more: https://www.dbs.com.hk/sme/campaign/business-account


^[1] Account opening can be completed within as fast as the same working day for Hong Kong-incorporated entities with all shareholder/director/sole proprietor/partner holding a Hong Kong Permanent Identity Card. For Hong Kong-incorporated entities with at least 1 shareholder/ director/ sole proprietor/ partner holding the People’s Republic of China Resident Identity Card, account opening can be completed in as fast as 5 working days. Subject to eligibility and conditions.
^[2] The year-on-year growth in digitally onboarded clients for the period of November 2024 to October 2025 is compared to the period of November 2023 to October 2024.
^[3] A DBS Hong Kong survey conducted in the second half of 2025 interviewed 100 SME business representatives in Hong Kong to understand their pain points and needs with regards to digital banking services.
^[4]Subject to eligibility and conditions.
^[5]Subject to eligibility and conditions.
^[6]Terms and conditions apply.

About DBS

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 17 consecutive years from 2009 to 2025.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets.

DBS is committed to building lasting relationships with customers, as it banks the Asian way.Through the DBS Foundation, the bank creates impact beyond banking by uplifting lives and livelihoods of those in need. It provides essential needs to the underprivileged, and fosters inclusion by equipping the underserved with financial and digital literacy skills. It also nurtures innovative social enterprises that create positive impact.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visitwww.dbs.com.