Bank DBS Indonesia bags digital capability award | Bahasa

International and national awards for digital capability and commitment to sustainability

Indonesia, 27 Dec 2022 - As the year of 2022 drew to an end, Bank DBS Indonesia bagged several prestigious national and international awards for its digital innovation in banking services and products, business performance, communication strategy, and sustainability issues.

Digibank by DBS’s product innovation won three awards at the 2022 Asian Banking and Finance Retail Banking Awards, namely Digital Business Banking Initiative of The Year, Credit Card Initiative of The Year, and Digital Consumer Banking Initiative of The Year awards. The awards honour leading global banks and companies with innovative products, services, and retail strategies that have a positive impact on their clients and the industry.

As a technology-driven bank, Bank DBS Indonesia’s resolve to be “More like an innovator, less like a bank“ is reflected in its agenda that focuses on a further development of banking product and service digitalisation that has been carried out since 2017. For the retail segment, the digibank by DBS application has become a full-fledged service, making it easier for customers to make transactions. This allows customers to open bank accounts, apply for digital credit card and personal loan (Kredit Tanpa Agunan or KTA) with 60-second approval in one application.

Head of Group Marketing Strategic and Communications PT Bank DBS Indonesia Mona Monika states, “It is an honour for Bank DBS Indonesia to gain recognition in the field of technology that has been the focus of our development in recent years. Bank DBS Indonesia realizes that digitalisation is the future of banking and we can certainly achieve this milestone thanks to collaborative teamwork and shared goals. Moving forward, Bank DBS Indonesia is committed to continuing to work and to innovate to offer safe and convenient products and services as well as easy solutions for the public, notably Bank DBS Indonesia’s clients."

To meet the needs of corporate clients, Bank DBS Indonesia's products and services are supported by the DBS IDEAL RAPID (Real-time API) system, a digital solution that maximizes programming, data transfer, and data automation capabilities in the banking system.

Apart from products, customer experience is also an important aspect in increasing customer satisfaction. Therefore, Bank DBS Indonesia is committed to utilising technology to improve pleasant banking services and provide solutions to customers’ problems. At “Indonesia Customer Experience Champions 2022”, Bank DBS Indonesia won an award in the “Best of The Best Customer Experience Team” category for human touch-based customer service digitisation solutions that succeeded in increasing the success rate of  customer problem and complaint resolution to 84%.

Regarding the workplace environment, Bank DBS Indonesia believes that a positive environment plays a major role in optimizing work performance. System digitalisation is crucial to increase productivity and helps maintain employee life balance. With that in mind, Bank DBS Indonesia implements the 3W: Future of Work, Workforce, & Workspace principles that enable employees to work anywhere and anytime collaboratively in an online environment. This transformation within the work environment earned Bank DBS Indonesia the “2022 HR Excellence Award” for the “Excellent: Managing Transformation” category.

Digital transformation is part of Bank DBS Indonesia's strategy to run a responsible and sustainable business. Internally, Bank DBS Indonesia carries out various initiatives to implement more environmentally friendly practices, including using technology and digitalisation for customer products and services to reduce waste and carbon footprint. These sustainability initiatives have earned Bank DBS Indonesia the “Most Sustainable Bank“ award from CNBC Indonesia and the “Green Initiative 2022” award from Katadata.

For further information about Bank DBS Indonesia, please visit https://www.dbs.id/id/ or Instagram @dbsbankid.




About DBS


DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.


Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.


DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.


With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com.