Sustainability  >  Responsible Banking  >  Fair Dealing

Fair Dealing

We are committed to fair dealing outcomes for our clients. We believe in:

  • Being responsive to our customers’ needs and requests
  • Selling products and services which are appropriate
  • Ensuring our sales staff are trained to deal with customers fairly
  • Communicating with our customers in a clear and transparent manner

A significant proportion of staff remuneration requires demonstration of adherence to proper sales process and embracing our cultural values. Oversight of fair dealing is the responsibility of the Group-level Fair Dealing Committee, which is chaired by two members of the DBS Group Executive Committee.

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