Bank DBS Indonesia ranked second on Forbes’ list of World’s Best Banks 2022 | Bahasa
The list was made based on the result of a survey jointly conducted by Forbes and market research firm Statista on more than 45,000 customers from 27 countries in 14 languages. Banks were rated on general satisfaction as well as key metrics such as fees, digital services, trust and financial advice.
PT Bank DBS Indonesia President Director Paulus Sutisna expressed appreciation for the recognition, "It is an honor for us to be ranked second on the list of World's Best Banks for our efforts in providing a pleasant banking experience for customers while creating a positive impact on the wider community through our range of sustainability programmes. This achievement is a catalyst that drives us to continue to innovate and improve the quality and reach of impact to contribute to efforts to create a better world.”
Bank DBS Indonesia strives to live up to the tagline “Live More, Bank Less'' and is driven by all of its achievements to improve services and support digital transformation, including the digibank by DBS application, DBS Treasures, digiCC (digiCC credit card), and other services. Bank DBS Indonesia has contributed to digital transformation in Indonesia since 2017 through the This is DBS digibanking (TIDD) campaign as a digital banking solution to facilitate individual and corporate customers as well as SMEs in accessing their savings, applying for credit cards, securing loans, and making investment.
As a purpose-driven bank, Bank DBS Indonesia is concerned with social and sustainability issues as reflected in three pillars of corporate sustainability: Responsible Banking, Responsible Business Practice, and Creating Social Impact. Bank DBS Indonesia also takes part in efforts to create positive social and environmental impacts through various initiatives, such as providing Environmental, Social, and Governance (ESG)-based investment products, running a more sustainable business, as well as actively supporting the growth and development of social entrepreneurs in Indonesia through the three approaches to Championing Social Enterprise, namely advocate, nurture, and integrate.
This year, Bank DBS Indonesia will strengthen its commitment to further developing existing services while exploring new innovation opportunities in line with the development of digital banks and growing public knowledge of digital banking. “Through digitalisation, banks will continue to evolve to anticipate customer and market needs. To that end, we are committed to opening up opportunities for collaboration with various parties and educating customers to increase trust and security in digital banks. In addition, we will strive to provide banking services that are easier or more ‘invisible’ to promote digital banking in Indonesia," said Paulus.
The commitment is realised through several programmes such as the Wealth Democratisation campaign that allows customers to invest in mutual funds starting from a minimum fund placement of Rp100,000, as well as deposits and bonds starting from Rp1,000,000. In addition, the bank runs the People of Purpose volunteer programme to provide financial education for Indonesian people, particularly millennials, to increase their financial literacy rate. Through these programmes, Bank DBS Indonesia aims to continue to be an innovative bank and have a positive impact on society.
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About DBS
DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Euromoney, “Global Bank of the Year” by The Banker and “Best Bank in the World” by Global Finance. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 13 consecutive years from 2009 to 2021.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com.
