DBS Asia X

DBS has been deeply immersed in furthering our digital transformation agenda. This includes embarking on a comprehensive and holistic mission to changing the culture and mindset of staff, re-architecting the bank’s technology infrastructure, and leveraging Big Data, biometrics and artificial intelligence to reimagine banking.

DBS Asia X (DAX) is a space where we collaborate with start-ups and the broader FinTech community to reimagine, inspire and create the future of innovation.

Located within the heart of Singapore’s start-up ecosystem at the Sandcrawler Building in Fusionopolis, DAX boasts project pods and spaces, journey rooms, co-working spaces for up to 100 people, as well as an auditorium and cafe. The 16,000 sq ft space will be our hub to develop iconic customer & employee experiences.

Living, Breathing Innovation

DBS is one of the first banks in the region to adopt human-centred design thinking. In 2016, more than 5,000 DBS employees were exposed to agile methodology and other digital concepts through customer journey workshops and hackathons held across the region. The bank has run over 1,000 experiments and the bank’s senior managers are each responsible for owning at least one customer journey, to collectively transform the overall DBS experience for customers and employees alike.

DBS also aims to run numerous programmes to fuel innovation. This includes:

  • A start-up engagement initiative where FinTechs will be encouraged to partner with DBS staff to prototype ideas, as well as develop mobile and web banking solutions via an eight to 12-week programme. The initial focus will be on delivering customer-centric concepts related to insurance, deposits, payments, wealth management and cybersecurity. This programme will leverage DBS’ tech specialists, user experience designers, ethnographic specialists and data scientists.

  • Regular API hackathons will be organised at the facility. These hackathons will involve start-ups, SMEs and Social Enterprises interested in finding ways to innovate and seamlessly integrate banking into the lives of customers and the communities we serve.
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