Bank DBS Indonesia wins three international awards for achievements in first half of 2020 | Bahasa

Named Best Sub-custodian Bank in Indonesia by Global Finance

Ranked second in Indonesia in Forbes’ list of World's Best Banks 2020

Winner of Bronze Award in Best Use of Content category at PR Asia Awards 2020

1. World’s Best Bank 2020 Award from Forbes

Forbes, a global media company, ranked Bank DBS Indonesia second in the list of World’s Best Banks 2020 out of 14 major banks in Indonesia. Forbes, in collaboration with marketing research firm Statista, published its second World’s Best Banks list in 2020. A total of 450 banking institutions across the world were entered in the list based on surveys involving more than 65,000 customers in 23 countries where the banks operate.

In 2019, Bank DBS Indonesia was ranked tenth in the first list of the World’s Best Banks before climbing to the second spot in a matter of one year. Forbes and Statista gave the awards to banks that are able to build and maintain a long-standing reputation and recognise the current needs of customers, such as digital banking capabilities, digital payment technology, and digital banking applications in smartphones.

By taking into account the services on offer, Forbes and Statista rated banks based on compliment (30%) and level of satisfaction (30%), as well as five dimensions (40%), namely trust, terms & conditions, customer service, digital services, and financial advice. The survey results, which showed that customers in Indonesia pay the most attention to trust and digital services, helped propel Bank DBS Indonesia to the second spot in the list. The improvement was made possible by the advantages of digitisation that have also increased customer confidence.

2. Best Sub-custodian Bank Award 2020 from Global Finance

Leading economic magazine Global Finance has released the list of the winners of the 18th annual Best Sub-custodian Bank Awards. Bank DBS Indonesia was named winner of the 2020 Best Sub-custodian Bank Award in Indonesia for the first time.

The award confirmed the recognition of Bank DBS Indonesia as a banking institution that provides the best services in Indonesia. The award specifically recognised Bank DBS Indonesia’s capability of providing quality custodian services, managing customer relations, competitive pricing, smooth handling of products, technology platforms, business sustainability plans, and knowledge of local regulations and practices, especially within Indonesia’s capital market.

3. PR Asia Award 2020 from PRWeek Asia

Bank DBS Indonesia won an award at PR Asia Award 2020 held by PR and leading communications publication PRWeek Asia and media marketing communication Campaign Asia-Pacific. The awards were given in appreciation of the campaigns, individuals and companies in the communication industry in Asia-Pacific that were successful and inspiring. Bank DBS Indonesia won the Bronze medal at The 19th PR Asia Award in the ‘Best Use of Content’ category for the DBS Heart Work (s) Instagram mini programme. PR Asia Award 2020 had a total of 56 categories and DBS Heart Work(s) was the only entry for the category from Indonesia to compete with companies from Australia, Singapore, India, and others.

Recognised for its effective, creative and innovative use of content, DBS Heart Work(S) is a 60-second Instagram mini-series consisting of 20 episodes about the dynamics of the work atmosphere at Bank DBS Indonesia’s office. DBS Heart Work(s) conveys the “Live more, Bank Less” mission in every episode to reach millennials through social media. The award confirms Bank DBS Indonesia’s position as a bank capable of running communication strategies using relevant media for targeted audiences.

 

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About DBS

DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank’s “AA-” and “Aa1” credit ratings are among the highest in the world.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Euromoney, “Global Bank of the Year” by The Banker and “Best Bank in the World” by Global Finance. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 11 consecutive years from 2009 to 2019.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all our 28,000 staff, representing over 40 nationalities. For more information, please visit www.dbs.com.