The world is moving faster than ever before. Entire industries are being reshaped overnight, and leaders are having to make decisions in conditions no one would have ever predicted.
Two in a Pod, hosted by DBS CEO Tan Su Shan, gives you an inside look into how these decisions are made or can be made. Real life stories and lessons from leaders who know how to navigate this volatility, who know how to build trust, and who move forward when the future feels uncertain.Look out for new episodes fortnightly!
Five minutes – that’s all it took to make a decision that would define trust for years to come.
When all travel halted during the Covid-19 pandemic, millions of customers had already paid airlines, hotels and travel providers.
Trip.com moved within minutes to quickly refund customers, borrowing funds from dependable partners like DBS to advance payments at a time of extreme uncertainty.
In this episode of Two in a Pod, Su Shan speaks with Jane Sun, CEO, Trip.com Group, about what leadership looks like in times of volatility and uncertainty.
Jane describes how Trip.com tracks and responds to changing travel behaviour, from longer stays and event‑driven trips to the growing number of older travellers who are less time‑sensitive, and how these shifts shape pricing, packaging and operational decisions across markets.
The conversation also looks at how the company is using generative AI and agentic AI across its operations.
Su Shan and Jane discuss how AI has changed Trip.com’s user interface, reduced engineers’ coding time from days to hours, and helped customer service teams handle routine queries more efficiently.
At the same time, she explains why AI governance and clear escalation rules matter, keeping humans in the loop for decisions that require judgement, discretion or accountability.
Su Shan also asked Jane about leading as a woman in the organisation.
Jane outlines how Trip.com supports women employees – from family-friendly policies and fertility support to creating clear pathways for progression into senior roles - and why these decisions matter as much to the long-term health of the organisation as any investment in digital transformation, artificial intelligence, or new technology.
The singularity – a moment when the pace of technological change makes the future difficult to predict, even a few years out – is already here, according to futurist Peter Diamandis, XPRIZE Foundation Founder & Chairman.
In this episode of Two in a Pod, Su Shan speaks with futurist and entrepreneur Peter Diamandis about what it means to operate inside that acceleration, at a time when artificial intelligence, large language models and automation are reshaping how decisions are made across industries.
Peter discusses why there is no “on‑off switch” or “velocity knob” for AI development, and how competition between foundation models is driving rapid progress in areas ranging from healthcare and education to finance and operations.
He describes the rise of generative AI and agentic AI systems, and what happens when intelligence becomes widely accessible rather than scarce from productivity gains to the rethinking of white‑collar work and traditional career paths.
As these technologies move from experimentation to deployment, the conversation turns to trust and governance. Su Shan and Peter reflect on the growing gap between the speed of AI development and the pace of regulation, the challenges governments face in keeping up, and why questions around AI governance, accountability and control are becoming increasingly important – particularly in sectors such as banking and finance, where decisions carry real-world consequences.
Su Shan and Peter also talk about space exploration, a rather timely topic, given the success of science fiction movies like Project Hail Mary, and the recent successful Artemis II space expedition.
Peter talks about how advances in robotics, automation and intelligence are lowering the barriers to operating beyond Earth – from lunar activity to asteroid resources – and how the same forces accelerating digital transformation on Earth are reshaping assumptions about scarcity, growth and possibility in space.
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