Bank DBS Indonesia supports PT Astra Sedaya Finance’s digital transformation | Bahasa
Indonesia.23 Jun 2021.3 min read
Bank DBS Indonesia wins Best Payments and Collections Solution award for its RAPID Services for PT Astra Sedaya Finance (ASF)
DBS RAPID services enable PT Astra Sedaya Finance to make SameDay disbursements to customers
Indonesia, 23 Jun 2021 - As a purpose-driven bank that has a positive impact, Bank DBS Indonesia continues to innovate to provide a convenient, safe and comfortable banking experience for retail and corporate customers. The innovation strategy is realised through, among other things, the most intuitive, intelligent, and practical digital banking activities tagged “This is DBS digibanking”. This innovation integrates banking experiences, from the best-in-class products and services to customer journeys, demonstrating Bank DBS Indonesia's digital leadership in providing appropriate benefits for customers.
Ranked number one in Indonesia by Forbes in the list of the World’s Best Banks for its innovation and digital services, Bank DBS Indonesia’s “This is DBS digibanking” completes its commitment to helping individual customers, corporate customers and communities enjoy an easy life without being complicated by banking matters, or, in other words, to "Live more, Bank less". “This is DBS digibanking”, fully inspired by customers, offers a seamless experience, especially for corporate and SME customers, in their everyday business journey. The innovation has earned Bank DBS Indonesia the Best Payments and Collections Solution award from the Asset for the Cash Management Services (RAPID) for PT Astra Sedaya Finance (ASF).
“This is DBS digibanking” allows customers to experience DBS IDEAL RAPID corporate digital banking services that can be a solution to corporate customers who want to operate their businesses without any glitches by providing key features that can be accessed any time, anywhere. DBS IDEAL RAPID integrates real time processing of payments and receivables, as well as information about customer business workflows, and enables business transactions in the corporate customer network (ecosystem). Fulfillment of real time transactions not only improves efficiency and saves costs for Bank DBS Indonesia’s corporate customers, but also offers customer experience and positions Bank DBS Indonesia’s corporate customers as market leaders in their industry.
“Through DBS IDEAL RAPID digital corporate banking services, corporate customers can seamlessly transition their operational workflow into a digital process, allowing them to provide financing services effectively and to add value to their business. This is in accordance with Bank DBS Indonesia's commitment to supporting its customers in dealing with industrial competitiveness," said Kunardy Lie, Corporate Banking Director, PT Bank DBS Indonesia.
One of Bank DBS Indonesia's corporate customers, PT Astra Sedaya Finance (ASF), is fully committed to improving community services, with a mission to promote Credit for a Better Living.
Financial needs are growing during the current pandemic-triggered crisis and economic recovery phase. ASF's multi-finance product is an effective solution for customers who need quick access to cash in their daily banking activities. Therefore, ASF needs to optimise its product to increase efficiency and provide an instant payment system.
ASF, through its brand Astra Credit Companies (ACC), offers financial facilities, including Multipurpose Financing, to the lower middle-income group in Indonesia. The multipurpose loan can be used to fund small business capital, medical and educational needs, and monthly expenses. ASF requires digital infrastructure and capabilities to meet payment processing demands, and is still in the process of improving the disbursement system for its customers.
“In 2020, while creating a business continuity plan, we started to implement the DBS IDEAL RAPID infrastructure, and we are very satisfied with the outcome of the digital banking product. It took three months for a full implementation of the system. In the implementation phase, Bank DBS Indonesia’s team also worked closely with the ASF team by providing troubleshooting assistance for a maximum of 1x24 hours," said Head of Finance Astra Credit Companies (ACC), Anastasia Livana.
DBS IDEAL RAPID increases the efficiency of ASF’s disbursement system and reduces the number of rejected payments. This can be done even during the pandemic that necessitates for some employees to work from home. Following the implementation of DBS IDEAL RAPID, ASF succeeded in streamlining the process and increasing the efficiency of the payment system from H+1 to same day processing.
“We want to keep improving our service quality to ensure quick service for our customers. Bank DBS Indonesia offers DBS IDEAL RAPID as a solution for quick service anytime. Bank DBS Indonesia constantly contributes to the smooth execution of the system. We have also received positive feedback from customers as they can have faster access to cash, which means a lot to them, especially during the current situation,” Anastasia Livana concluded.
Ranked number one in Indonesia by Forbes in the list of the World’s Best Banks for its innovation and digital services, Bank DBS Indonesia’s “This is DBS digibanking” completes its commitment to helping individual customers, corporate customers and communities enjoy an easy life without being complicated by banking matters, or, in other words, to "Live more, Bank less". “This is DBS digibanking”, fully inspired by customers, offers a seamless experience, especially for corporate and SME customers, in their everyday business journey. The innovation has earned Bank DBS Indonesia the Best Payments and Collections Solution award from the Asset for the Cash Management Services (RAPID) for PT Astra Sedaya Finance (ASF).
“This is DBS digibanking” allows customers to experience DBS IDEAL RAPID corporate digital banking services that can be a solution to corporate customers who want to operate their businesses without any glitches by providing key features that can be accessed any time, anywhere. DBS IDEAL RAPID integrates real time processing of payments and receivables, as well as information about customer business workflows, and enables business transactions in the corporate customer network (ecosystem). Fulfillment of real time transactions not only improves efficiency and saves costs for Bank DBS Indonesia’s corporate customers, but also offers customer experience and positions Bank DBS Indonesia’s corporate customers as market leaders in their industry.
“Through DBS IDEAL RAPID digital corporate banking services, corporate customers can seamlessly transition their operational workflow into a digital process, allowing them to provide financing services effectively and to add value to their business. This is in accordance with Bank DBS Indonesia's commitment to supporting its customers in dealing with industrial competitiveness," said Kunardy Lie, Corporate Banking Director, PT Bank DBS Indonesia.
One of Bank DBS Indonesia's corporate customers, PT Astra Sedaya Finance (ASF), is fully committed to improving community services, with a mission to promote Credit for a Better Living.
Financial needs are growing during the current pandemic-triggered crisis and economic recovery phase. ASF's multi-finance product is an effective solution for customers who need quick access to cash in their daily banking activities. Therefore, ASF needs to optimise its product to increase efficiency and provide an instant payment system.
ASF, through its brand Astra Credit Companies (ACC), offers financial facilities, including Multipurpose Financing, to the lower middle-income group in Indonesia. The multipurpose loan can be used to fund small business capital, medical and educational needs, and monthly expenses. ASF requires digital infrastructure and capabilities to meet payment processing demands, and is still in the process of improving the disbursement system for its customers.
“In 2020, while creating a business continuity plan, we started to implement the DBS IDEAL RAPID infrastructure, and we are very satisfied with the outcome of the digital banking product. It took three months for a full implementation of the system. In the implementation phase, Bank DBS Indonesia’s team also worked closely with the ASF team by providing troubleshooting assistance for a maximum of 1x24 hours," said Head of Finance Astra Credit Companies (ACC), Anastasia Livana.
DBS IDEAL RAPID increases the efficiency of ASF’s disbursement system and reduces the number of rejected payments. This can be done even during the pandemic that necessitates for some employees to work from home. Following the implementation of DBS IDEAL RAPID, ASF succeeded in streamlining the process and increasing the efficiency of the payment system from H+1 to same day processing.
“We want to keep improving our service quality to ensure quick service for our customers. Bank DBS Indonesia offers DBS IDEAL RAPID as a solution for quick service anytime. Bank DBS Indonesia constantly contributes to the smooth execution of the system. We have also received positive feedback from customers as they can have faster access to cash, which means a lot to them, especially during the current situation,” Anastasia Livana concluded.
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About DBS
DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Euromoney, “Global Bank of the Year” by The Banker and “Best Bank in the World” by Global Finance. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 12 consecutive years from 2009 to 2020.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SG50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 29,000 staff, representing over 40 nationalities. For more information, please visit www.dbs.com.