DBS introduces new “Mobile wallets” security feature to further protect customers from phishing frauds

How DBS/POSB’s Mobile wallets security feature works

1. After card details are submitted while adding card to a mobile wallet, tap the digibank push notification to ensure the ‘Mobile wallets’ feature is enabled in Payment Controls.

2. Log in to the DBS/POSB digibank app.

3. Access the Payment Controls section of the app. The “Mobile wallets” toggle is turned off by default for all cards.

4. Choose the card to be added to your mobile wallet and turn on the “Mobile wallets” toggle.

5. To complete the process, enter a one-time password (OTP) sent via SMS. The message is deliberately split into two separate SMSes to introduce a thoughtful pause, giving users time to reconsider their action before entering the OTP.

DBS enhances the anti-scam security features of its digibank app

Greater convenience for DBS digiVault: Since October last year, customers can instantly lock funds and prevent digital transfers from their accounts via the DBS/POSB digibank app, or digibot on the DBS/POSB website. The funds can then be unlocked at over 1,200 ATMs island-wide in addition to the bank’s branches. Customers will continue to earn the same interest on their locked savings and fixed deposits.

More capabilities for DBS anti-malware tool for Android devices: The digibank app’s anti-malware tool for Android devices will alert users when the app is being remotely controlled by another device or when the Android device’s USB/wireless debugging setting is enabled. When the USB/wireless debugging setting in the Developer Options is turned on, scammers can remotely control a user’s Android device without their knowledge, steal sensitive information such as passwords and access the user’s digibank app. Users will also be cautioned by the anti-malware tool when screen-sharing or mirroring is enabled on their Android device.

DBS/POSB digibank app’s anti-malware tool alerts users when their digibank app is being remotely controlled by another device
DBS/POSB digibank app’s anti-malware tool alerts users when their Android device’s USB/wireless debugging setting is turned on.

Creating a robust anti-scam ecosystem with partners and customers

DBS works closely with key partners including the SPF, Infocomm Media Development Authority (IMDA) and the CSA to co-create educational anti-scam content (e.g an anti-scam quiz) and extend its reach to a wider audience through digital literacy roadshows and street performances (‘getais’) in the heartlands. In 2024, DBS conducted over 300 anti-scam and digital literacy workshops, reaching 90,000 Singaporeans and residents. The bank also launched its new Bank Safely Hub last year to help the public stay informed about scams by featuring essential scam alerts, educational materials and resources.

Since January 2025, DBS has held POSB neighbourhood getai events and POSB SG60 neighbourhood carnivals in Bedok, Eunos, Tiong Bahru and Punggol, where residents were trained to use DBS security tools including Payment Controls, digiVault and security checkup. DBS has plans to continue to roll out these activities this year.

Seniors learning anti-scam tips during a POSB neighbourhood getai event.

Sharing an anti-scam quiz DBS co-developed with CSA at a recent POSB Neighbourhood Carnival.

DBS has a multi-layered defence against scams which combines real-time fraud surveillance, advanced security infrastructure and customer education. Furthermore, DBS continues to deploy dedicated personnel who are embedded within the SPF's Anti-Scam Centre, performing real-time transaction monitoring and immediate intervention against suspicious activities.

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