Several areas remain a work-in-progress. They include continued simplification and strengthening of the bank’s systems architecture; building deeper expertise in centres of excellence for critical third-party technologies; broadening the use of artificial intelligence to further strengthen change management; and creating more monitoring tools so as to be able to detect potential issues more quickly.Said DBS CEO Piyush Gupta, “The pause has allowed us to reflect on the areas we needed to improve on, and to better address them. While progress has been made, we are committed to building on this further. In the months ahead, we will continue to prioritise resources to strengthening technology resiliency. We will also dedicate management attention to ensuring that our efforts have sustained effectiveness. Our pledge is to ensure that innovation is well balanced with resiliency so as to meet our customers’ expectations for reliable, seamless and effortless banking.”
