Our relentless focus on digitalising the bank is paying off. Our customers in our core markets, Singapore and Hong Kong, can enjoy simpler and more efficient services.
DBS has been named World’s Best Digital Bank and World’s Best Bank for SMEs by Euromoney.
Read on to find out more about our award-winning products, solutions and services.
DBS PayLah! is Singapore’s fastestgrowing personal mobile wallet with more than 785,000 users. We were the first e-wallet in Singapore to enable QR code payments and now process more than 15,000 peer-to-peer transactions a day.
37% of our new wealth management customers started their relationship with us online.
Our wealth management customers are the first in Singapore to be able to conduct banking transactions, manage their investment portfolio and trade from one single app.
Today, 92% of our equity transactions are done digitally. Of these, in the fourth quarter of 2017, 30% were done via the mobile phone.
The POSB Smart Buddy – the world’s first in-school wearable tech savings and payments programme launched in Singapore – features a smart watch that teaches students how to save and spend wisely by helping them track their savings and spending habits digitally.
With over 180 APIs across more than 20 categories such as funds transfers, rewards, DBS PayLah! and real-time payments, DBS’ API platform counts as the world’s largest in the financial industry. Household names such as AIG, McDonald’s, MSIG and PropertyGuru have already plugged into it to develop solutions that help customers live more, bank less.
The DBS Home360 app is the first app that introduced the power of virtual reality to the Hong Kong residential property market. It was developed in partnership with Century 21, one of Hong Kong’s largest realtors. Homebuyers are now able to get an affordability assessment on-the-go, while browsing shortlisted properties that DBS Home360 identifies. They can also make use of the virtual reality function and “tour” properties in the comfort of their own home
80% of our new SME customers in Singapore started their relationship with us digitally.
We saw a 2.7 times increase in corporate Fast and Secure Transfers payments in 2017.
India’s first mobile-only bank – which is branchless, paperless and signatureless – has signed on over 1.8 million customers since its launch.
The integration of DBS India’s e-banking platform with Tally, a popular SME accounting software, has improved customers’ ability to access financial information and manage cash flow. The value proposition has accelerated the growth of our SME base in India.
Following the launch of digibank in India, we introduced digibank in Indonesia in 12 months instead of 24.
Customers in China can complete their onboarding process for DBS online banking in just three steps on the WeChat platform. Once done, they can enjoy banking services 24/7.
DBS Taiwan collaborated with ibon at 7-Eleven to allow customers to apply for personal loans at 5,000 outlets in Taiwan. The partnership offers greater customer convenience, and accounts for around 15% of new personal loan applications.
Digitalisation has helped us work smarter, reduce manual processes, and increase productivity.
From improving the way our customers pay for their everyday coffee to growing their businesses and wealth, we understand that our customers want to live more, bank less.
We improved the way we work so that we can provide solutions that are joyful to all our customers from large corporates to the man-on-the-street.
The IDEAL RAPID API helps verify and expedite customer payments and claims instantly.
Customers of global insurance firms such as AIG, Chubb and MSIG can now get their travel insurance claims verified and paid out instantly.
With Treasury Prism, the world’s first online treasury and cash management simulation tool, chief financial officers and corporate treasurers can manage and project their cash positions at the click of a button.
More than 200 corporate treasurers signed up to use the solution in the first four weeks of launch.
With the CYCLE tool, our wealth management relationship managers (RMs) have a full view of a customer’s life stage, investment patterns and lifestyle preferences at their fingertips. This has resulted in strong gains in RM productivity across all wealth segments.
People are our greatest asset and we want them to have meaningful careers with us.
With this in mind, the human resources team uses predictive data analytics to proactively identify potential employee attrition so that their managers can provide the necessary career guidance.
Like other customer centres, ours suffered from high employee attrition and absenteeism. To address this, we worked with our customer service officers (CSOs) to develop an app that would enable them to bid for shifts, get instant feedback on their performance, and receive peer compliments.
Since the @live app was introduced, it has imbued the CSOs with a sense of belonging and purpose.
Through predictive data analytics, internal audit teams can now better monitor sales processes, trading activities and branch risk profiles. We also receive early warning of possible credit deterioration.
These insights have led to better risk management through timely alerts to senior management.
By investing in Carousell, one of the world’s largest and fastest growing marketplaces, DBS can further expand its ecosystems partnerships and embed itself into the lives of customers across the region.
A one-stop solution for car buyers and sellers, Car Marketplace provides all the relevant services and information customers require to purchase or sale their vehicle.
Over 100,000 households in Jurong can now choose between new electricity retailers such as iSwitch and Keppel Electric.