Bank DBS Indonesia shares tips for improving employee productivity and loyalty

A conducive work environment has a significant positive impact on employees. Research conducted by Glints shows that when employees are satisfied with their work environment and feel supported and valued at work, they tend to be more dedicated and productive. This not only creates a harmonious work environment for team members but also increases employee retention, which is beneficial to the company. To realise the future ways of working, Bank DBS Indonesia shares applicable tips for Human Resources/Capital professionals and teams for creating a conducive and supportive work environment:

1. Help onboard new employees

New employees often have difficulty adapting to their team and company culture. To overcome this issue, many companies organise orientation and training programmes and implement the Buddy work system that pairs new hires with more experienced colleagues. This is to ensure a smooth and efficient integration of new employees. Bank DBS Indonesia, through its Assimilation initiative, helps new employees to integrate with their team through purposeful work, and by building good relationships among employees and creating a sense of engagement in the workplace. The programmes under the initiative include job orientation on the first few days and job training plan framework that is continuously updated, the Buddy System that is continuously improved, and the Welcome Pack designed to welcome Bank DBS Indonesia’s new employees.

2. Pay attention to employee welfare

Work can be a source of stress for employees. Therefore, companies need to improve employee well-being to help them manage stress that can affect their performance. Bank DBS Indonesia makes employee well-being a priority and supports employees so that they become the best version of themselves (Best of Me), of each team (Best of We), and of each work environment (E-Environment) through the Well-Being initiative. This initiative seeks to promote mental, physical, financial, environmental and relational wellbeing among employees through programmes such as iHealth Wallet, Self-Tool Kit, Well-being Networkand Wellness Space 2.0, People of Purpose (POP), and iOK. People of Purpose or POP, an employee volunteer movement, has clocked 24,114 volunteer hoursinvolving all Bank DBS Indonesia employees. In addition, iOK is one of the mental and emotional well-being support services that accommodates professional and personal needs that guarantees employee confidentiality, is free of charge and available 24/7. iOK has successfully supported Bank DBS Indonesia employees, especially during the adaptation period after the COVID-19 pandemic.

3. Appreciation of employees' hard work

It is important for companies to recognise the hard work of their employees. They can do this by offering compensation and rewards, and holding development and recognition events with attractive prizes to increase employee loyalty. Bank DBS Indonesia through its Compensation initiative appreciates employees through programmes such as Appreciation Week and iRewards. Bank DBS Indonesia also holds Compensation, Performance Development and Well-being Roadshows to increase understanding of the importance of employee recognition and appreciation. Furthermore, Bank DBS Indonesia also has the iFlex programme that offers compensation to support the health and welfare needs that are varied. The programme can be tailored to suit the needs of employees.

4. Workload management efficiency

Efficient workload management ensures employees can work productively. This includes dividing work fairly based on experience, ability and job title. Continuous evaluation and relevant training also help employees handle complex tasks. Through the Workload initiative, Bank DBS Indonesia endeavors to implement effective work management across all levels, from employee to board levels. Furthermore, Bank DBS Indonesia holds Functional Training to enhance employee self-development. This is a highly desirable form of learning as it provides education on functional skills that can be applied in everyday situations. Through this training, employees can develop relevant skills for their jobs and manage their workload.

Bank DBS Indonesia implements the four strategies mentioned above to help improve work quality and employee loyalty. The initiative has earned Bank DBS Indonesia the title "Best Company to Work for in Asia-Indonesia" from HR Asia, as well as three other awards in the categories of Learning & Development, HR Digitization, People Analytics, and Wellbeing Management at the SWA HR Excellence Awards.

Aries Sunu, Head of Human Resources at PT Bank DBS Indonesia, said, "We believe employees are valuable assets in the growth of the company. As a bank with the spirit of 'More like a family, Less like a bank', Bank DBS Indonesia continues to provide maximum support for employees by focusing on four key initiatives (Assimilation, Well-Being, Compensation, and Workload) to create a positive work experience and improve employee performance."

Bank DBS Indonesia always pays attention to a positive work environment by continuing to create programmes, activities and policies that are relevant and can provide the best employee experience. A supportive work atmosphere will certainly help every employee achieve optimal performance and strengthen employee loyalty. Let's start implementing the tips above as a first step to supporting employee welfare towards a better company growth.

About DBS

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com