Need Help?

If you believe you have found a security issue in one of our products or services, we encourage you to notify us.

You must review the Vulnerability Disclosure Policy and the submission of your report implies your acceptance of our terms.


Vulnerability Disclosure Policy

The safety and security of our customers’ data, and the reliability of our products and services, are of utmost importance to DBS. Therefore, we aim to design and make products and services with the highest levels of security and reliability. Despite our best efforts, due to the highly complex and sophisticated nature of our products and services, vulnerabilities and errors may still be present in our products and services.

This policy describes DBS’s approach to requesting and receiving reports related to potential vulnerabilities and errors in its products and services.

Customers, users, researchers, partners and any other person that interacts with DBS’s products and services are encouraged to report identified vulnerabilities and errors by using the form present on the Vulnerability Disclosure Policy platform.

DBS highly appreciates the efforts made by the reporting party in identifying the vulnerability or error. This will contribute to improving the security and reliability of our products and services.

Please note that supplying your contact information with your report is entirely voluntary and at your discretion. You can be assured that DBS will only use such information to clarify the details of your report with you, if necessary. To learn more about our general privacy policy, please visit: https://www.dbs.com/privacy/default.page.

By making a report to DBS using the form on the Vulnerability Disclosure Policy platform, or otherwise communicating a report to DBS regarding vulnerabilities and errors, you agree to the following terms:

DBS may use your report for any purpose deemed relevant by DBS, including without limitation, for the purpose of correcting any vulnerabilities and errors that are reported and that DBS deems to exist and to require correction. To the extent that you propose any changes and/or improvements to a DBS product or service in your report, you assign to DBS all use and ownership rights to such proposals.

You confirm to DBS that:

  • You have not exploited or used in any manner, and will not exploit or use in any manner (other than for the purposes of reporting to DBS), the discovered vulnerabilities and/or errors;
  • You have not engaged, and will not engage, in testing/research of systems with the intention of harming DBS, its customers, employees, partners or suppliers;
  • You have not used, misused, deleted, altered or destroyed, and will not use, misuse, delete, alter or destroy, any data that you have accessed or may be able to access in relation to the vulnerability and/or error discovered;
  • You have not conducted, and will not conduct, social engineering, spamming, phishing, denial-of-service or resource-exhaustion attacks;
  • You have not tested, and will not test, the physical security of any property or building of DBS;
  • You have not breached, and will not breach, any applicable laws in connection with your report and your interaction with DBS product or service that lead to your report.
  • You agree not to disclose to any third party any information related to your report, the vulnerabilities and/or errors reported, nor the fact that vulnerabilities and/or errors have been reported to DBS.
  • DBS does not guarantee that you will receive any response from DBS related to your report. DBS will only contact your regarding your report if DBS deems it necessary.
  • You agree that you are making your report without any expectation or requirement of reward or other benefit, financial or otherwise, for making such report, and without any expectation or requirement that the vulnerabilities and/or errors reported are corrected by DBS.