Our key stakeholders are those who most materially impact our strategy, or, are directly impacted by it. They comprise of our shareholders, customers, employees, society, regulators and policy makers. Engaging with them provides us with an understanding of the matters they are most concerned with.



We provide institutional investors with information on our sustainability commitments and progress for them to make informed investment decisions about DBS.

  • Investor roadshows and conferences
  • Meeting investors to understand expectations around sustainability reporting and Green Bond financing
  • Ongoing conversation with major environmental, social and governance (ESG) rating agencies


We interact with customers to better understand the environmental and social issues of importance to them so that we can propose the right financial solutions for them.

  • Focus group study with retail customers to evaluate interest for sustainable products
  • Luncheons hosted for wealth management clients to learn more about thematic ESG by our approved fund houses
  • Seminars on emerging issues of environmental sustainability, women and children in Asia and ageing populations


We communicate with our employees using multiple channels to ensure they are engaged in driving our sustainability efforts.

  • Senior management training on integrating sustainability into strategy
  • External workshops conducted by subject matter experts on sustainable financing, human rights and others
  • Multiple employee engagement campaigns around sustainability concerns and their possible contributions


We engage the community including Non-Governmental Organisations (NGOs) and opinion makers to understand how we can address the needs of society.

  • Supporting and mentoring social enterprises
  • Employees volunteer their time for social causes
  • Public awareness campaigns such as #RecyclemoreWasteLess
  • Community Events such as POSB PAssion Run for Kids and DBS Marina Regatta
  • Meeting with NGOs regarding specific concerns
  • Active participation in various industry sustainability-related forums

Regulators and Policy Makers

We engage directly with regulators and government bodies when requested. More broadly, we seek to be a strong voice for Asia in sustainability-related forums.

  • Meetings and collaboration with governments, regulators, statutory boards, and United Nations bodies on topics including Environmental Risk Management Guidelines, and digital technology for sustainability.


Read our latest Sustainability Report and Annual Report to find out more about how we engage our stakeholders.

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