DBS Vantage Card - Most Important Terms and Conditions

DBS Vantage Credit Card - Most Important Terms and Conditions

The “Most Important Terms and Conditions” (“MITC”) and all information herein are applicable to all DBS Vantage Cards (“Credit Card”)- Cardmembers / Cardholder/ applicants of Credit Cards/ Customers of DBS Bank India Limited (‘DBS Bank’/‘Bank’), members of the public evincing interest in the Credit Card product of the Bank, users of the Credit Card and their beneficiaries, forthwith. The MITC are subject to change at the discretion of the Bank and as may be required in accordance with laws as applicable from time to time. The said MITC is in addition to and to be read along with the terms and conditions of the Cardmember Agreement (‘TC’) of the Bank. If the MITC and TC are unacceptable to you, please do not use the Credit Card, inform us in writing at [email protected] and destroy the Credit Card by cutting it diagonally in half across the magnetic strip, and return the pieces to us within 10 days of receipt of the Credit Card. Usage of the Credit Card would be treated as deemed acceptance of the MITC and the TC.  

(A) FEES AND CHARGES

(i) Joining & Annual membership fees for primary holder

*GST as applicable on fees and charges shall be additional

The joining fees, annual fees, and renewal fees applicable to the Credit Card(s) issued by the Bank may vary from Cardmember to Cardmember, depending upon the variant of the Credit Card which has been issued. The applicable fees shall be as communicated to the Cardmember at the time of applying for the Credit Card and/or at the time of issuance of the said Credit Card. Further, such fees, as applicable, are directly charged to the Cardmember’s Account and are indicated on the Card Statement accordingly.

Other Fees and Charges

**The definition of categories (like Fuel, rent etc.) defined from time to time shall have the same meaning as ascribed to the categories by Visa or MasterCard under their respective Merchant Category Codes. The franchisees have listed qualifying criteria for Merchant Establishments to qualify to be listed under a specified category, (like Fuel, Rent etc).

Important information for cross-border transactions:

All cross-border transactions are billed to the card member account in INR after conversion into Indian Rupees at the bank assigned conversion rates applicable on the day the charge was settled on the Bank by the Acquirer (Acquirer here refers to such entity of merchant on whose terminal/device/website the transaction took place). Conversion of cross-border transactions shall attract charges as specified under the section “Other Fees and Charges” above. For transaction carried out in currency other than US Dollar, the transaction amount shall first get converted into US dollars at Visa assigned conversion rate and then into Indian Rupees after levying of the applicable charges as specified under the section “Other Fees and Charges” above.

DBS is committed to comply with economic sanctions that are imposed by relevant regulatory authorities. As such, we do not allow our products and services to be used directly or indirectly in countries that are subject to such sanctions and will not process transactions which involve these countries. Please note that you will not be able to contact us via phone banking, facsimile transmission, or emails, or access our website and online banking, and we will not be able to provide you with financial services if you are in these countries. We will also not process payment or trade transactions that involve these countries.

(iii) Cash advance fees/ Cash Withdrawal Charges:

The Cardmember can use the Credit Card to withdraw cash from ATMs in India and/ or overseas in accordance with the compatibility of the Credit Card at the said ATM(s). Cash Withdrawal Charges/ Transaction fee as mentioned above shall be levied on all such withdrawals and would be billed to the Cardmember in the next/ forthcoming Statement. The transaction fee is subject to change at the sole discretion of the Bank. In case the full payment is not made for Cash withdrawn on Payment Due Date, finance charges at the rate of up to 4% per month or 48% per annum will be charged from date of transaction.

(iv) Service charges levied for certain transactions

(v) Interest free (grace) period - illustrated with examples the interest free (grace) period could range between 20 to 50 days. However, such grace period is not applicable, if the previous month’s balance has not been cleared in full.

Example: For an Account whose Statement Date is 20 Nov 2022, the Payment Due Date is 10 Dec 2022, which is 20 days from the Statement Date, is called interest free grace period.

(vi) Finance charges for both revolving credit and cash advances

Finance charges are payable at the monthly percentage rate on all charges, including cash advances where such charges are payable from the date the Primary Cardmember and/or Add-on Cardmember incurs such transactions until they are fully paid. Finance charges also accrue on ordering Demand Drafts, Balance Transfer from other credit card accounts. The charges are applicable from the date of withdrawal of cash or cash equivalent and from the date of issue of the Banker’s Cheque, as the case may be. For purchases, the Finance Charges accrue only if the total outstanding is not paid in total by the Payment Due Date. In case of Balance Transfer from other credit card accounts, Finance Charges accrue immediately from the date of issue of Banker’s Cheque on the transferred amount and on any purchase amount outstanding on the Cardmember’s Card Account. Finance Charges that are payable are debited to your Card Account on the last date of each Statement period and are shown on your Statement. The Finance Charges as above will continue to be payable even after the closure of the Card Account until the outstanding on the Card Account is cleared in full. These charges can be changed basis your payment, utilization, internal risk profiling and scores on external agencies like CIBIL etc.

(vii) Overdue interest on Credit Cards

Any change in the rate applicable to your account would be communicated to you in your statement at least 30 days prior to its effective date. Anytime you would like to know the rate applicable to you, please call us at our Customer Care Number: 1800 209 4555 or write to us at [email protected]

Example of Overdue Interest Charge calculation: If only part of outstanding amount is paid by the payment due date, the interest calculation will be as shown in the table.

Interest on the Amount Due will be charged as below: Daily Interest = outstanding amount *(3.50%*12 months)/365

*Total Amount Due includes outstanding amount, new purchases, interest charges (interest calculation illustrated below) and applicable Goods and Services taxes on interest. Interest Calculation:

“Thus, the total interest charged (Finance Charge + Deferred finance charges would be: Rs.692.72 /-. As the Cardmember has not paid the previous month’s outstanding balance in full, all future transactions will bear interest from the day of transaction. Applicable Goods and Service Tax will be levied on the Interest Amount.”

(viii) Charges in case of default

The Overdue Penalty/Late Payment Fee on your card is a function of the Total Amount Due on Payment Due Date (PDD)

Late Payment Fee (LPF) is charged to a Cardmember if there has been no payment or a payment less than the Minimum Amount Due (MAD) by the Payment Due Date. Late Payment Fee is charged basis the LPF grid mentioned in the above table.

Example of Late Payment Fee calculation:

1. Consider the Total Amount Due (TAD) on an Account is Rs.80 and the Payment Due Date is 4 Aug. 2021. In case the Cardmember does not pay the MAD by Payment Due Date, no Late Payment Fee will be levied on the cycle date as the TAD is less than Rs 100.
2. Consider the Total Amount Due (TAD) on an Account is Rs.400 and the Payment Due Date is 4 Aug. 2021. In case the Cardmember does not pay the MAD by Payment Due Date, a Late Payment Fee of Rs.99 will be levied on the cycle date if the TAD is greater than Rs 100 upto Rs 500.
3. Consider the Total Amount Due (TAD) on an Account is Rs.3,400 and the Payment Due Date is 4 Aug. 2021. In case the Cardmember does not pay the MAD by Payment Due Date, a Late Payment Fee of Rs.499 will be levied on the cycle date if the TAD is greater than Rs 500 upto Rs 5000.
4. Consider the Total Amount Due (TAD) on an Account is Rs.5500 and the Payment Due Date is 4 Aug. 2021. In case the Cardmember does not pay the MAD by Payment Due Date, a Late Payment Fee of Rs.550 will be levied on the cycle date. LPF is 10% of the TAD i.e., 10% X Rs.5500 = Rs.550.
5. Consider the Total Amount Due (TAD) on an Account is Rs.15000 and the Payment Due Date is 4 Aug. 2021. In case the Cardmember does not pay the MAD by Payment Due Date, a Late Payment Fee of Rs 1299 will be levied on the customer as the Maximum Charge on LPC is up to Rs 1299 only.

(ix) Overlimit penalty

Overlimit Penalty is levied in case the outstanding on the card account exceeds the total current limit(B)

Withdrawal Limits

(i) Credit Limit: Credit Limit is the maximum limit assigned to the Cardholder. The Credit and Cash limits will vary for each Cardholder and will be communicated at the time of delivery of the card & are also indicated in the monthly statement.

(ii) Available Credit Limit: The Available Credit Limit is calculated by deducting the utilized limit from the Total Credit Limit. The credit and cash limits will vary for each cardholder and will be disclosed in the monthly statement.

(iii) Cash withdrawal limit: Cash Limit is the subset of the Total Credit limit assigned on the card. The limit will be communicated at the time of delivery of the card & are also indicated in the monthly statement. The cash limit will be made available to the card member by DBS Bank at its sole discretion and on such terms as may be communicated by DBS Bank from time to time.

Explanation:

• In case where multiple add on credit cards are mapped to one Customer for the same Credit Card Account, total spends can be done only up to the combined aggregate limit calculated over all the credit cards cumulatively. It is clarified that the aggregate credit limit has been defined as the maximum limit across all the credit cards held by the customer. Any transactions done more than the aggregate credit limit shall be declined.
• Credit Limit and Card Account will be terminated if your Card is cancelled.
• In the event you make payment over and above the amount due as per the monthly Statement, you shall not be entitled to interest on the credit balance and the same shall be adjusted against the amount due in the subsequent monthly Statements.
• The Bank at its sole discretion, may decrease the cardmember’s credit limit based on internal review and will inform the cardmember of the same as and when exercised. Further, any increase in the credit limit will be undertaken with prior consent from the cardholder.
• Usage of Credit Card is subject to applicable laws, including but not limited to any transactions carried outside India must be made in accordance with Foreign Exchange Management Act, 1999 and RBI guidelines and for any non-compliance or failure to do so, you shall be liable of penal action. With a view to ensure that the Credit Card is being used as per the regulatory guidelines, Terms and Conditions and applicable policies of the Bank, Bank shall have a right to run periodic checks on the Credit Card usage to identify whether there is excessive utilization of credit limit beyond the sanctioned limit in one statement cycle, unusual or excessive utilization at few select merchants, possible collusion with merchant and/or usage towards non-personal/ business related requirements, over-use/misuse of features/offers/programs towards accumulation of undue reward points/cash back/ other benefits amongst others. Based on the usage patterns, if any of these is suspected by the Bank, Bank may take restrictive action on the Credit Card. Such action can be with immediate effect and may include but not be limited to withdrawal of features/benefits as well as suspension/ complete termination of the Credit Card. If any such action is taken by the Bank, onus will be on Cardmember to provide satisfactory proof of bonafide usage to reinstate the Credit Card and attached features/benefits as may be deemed fit by the Bank. Bank’s decision in this regard shall be final and binding on the Cardmember.

(C) BILLING

(i) Billing Statement

The Bank will send at customers mailing address, a statement once a month for each billing period (hereinafter “Statement”) during which there is any transaction or outstanding on the Card Account. The Bank may choose to send the Statement through one or more of the following modes: - Post, Email, SMS Messaging or other platform based messaging like WhatsApp, etc. It shall be the responsibility of the Customer to access and view their credit card e-statements via DBS Card+ mobile app or net banking. The Bank reserves the right to not send physical statements by mail / courier to customers who have an outstanding balance less than INR. 100. Such Cardmembers, however, can access their statements online and avail of e-statements. The Cardmember can also request for a physical statement by submitting request at DBS service channels. In case of any change in Cardmember’s communication address, they are advised to contact the Bank immediately to ensure that they receive Statements regularly and on time.

The monthly statement of account will be available for a period of 12 months in the mobile app. Cardmember can request for duplicate statements subject to payment of service fee which will be communicated as part of fees & charges

(ii) Minimum amount payable

All Bank Credit Card(s) may offer the Cardmember(s) a revolving credit facility, wherein the Cardmember(s) may choose to pay only the Minimum Amount Due (MAD) as indicated on the Statement. The Total Amount Due (TAD) from the Cardmember or the MAD should be paid by the Cardmember on or before The Payment Due Date, which is also indicated on the Statement. MAD is the minimum amount you are required to pay to keep your Card Account in good credit standing.

The MAD is calculated as 5% of your principal outstanding (subject to a minimum of Rs. 100)+ Sum of all instalments (EMI) + any other fees & charges, as applicable + any previous unpaid dues + 5% of Revolving Interest.

In the event the Card Member deposits part of the TAD or the MAD (not less than the MAD under any circumstance), the balance outstanding amount payable shall be carried forward to subsequent Statements. This amount will attract Finance Charges until the date of full and final payment. Please note that paying only the MAD every month will result in the repayment stretching over a long period with consequent interest payment on Card Member’s outstanding balance.

Important Note: Making only the minimum payment every month would result in the repayment stretching over months/years with consequential compounded interest per month applicable on your outstanding balance as indicated in the Key Facts Statement.

Illustration: If a Card Member spends INR 5000 and pays exactly the MAD every month, then it may result in the repayment stretching over 6 years with consequent interest payment on the outstanding amount.

Therefore, whenever cash flow allows, the Card Member should pay back substantially more than just MAD.

(iii) Method of payment

A Resident Indian Cardholder has the benefit of the following modes of payment to the bank:

1. Pay using Credit Card Mobile App: Cardmember can make payments at their convenience using DBS Card+ Mobile App. Customer can manage their account and make payments to their Card instantly using other bank account.
2. Online Payment: Cardmember can make their Credit Card payment instantly using other bank accounts to pay their Card outstanding and receive confirmation for their Payment instantly.
3. Cash payment: Cash payments can be made at any DBS Bank branches in India.
4. NEFT – Customers can Pay using other bank Internet Banking facility. Add DBS Credit Card in the beneficiary section with 16-digit DBS Credit Card number, IFSC - DBSS0IN0811, branch details at the time of beneficiary registration for fund transfer.
5. IMPS - Customers can Pay using other bank account. Add DBS Credit Card in the beneficiary section with 16-digit DBS Credit Card number, IFSC - DBSS0IN0811, at the time of beneficiary addition

(iv) Repayment by Non-Resident Indian Cardholder (“NR Cardholder”)

(a) NR Cardholders can make payment against their Statement via auto-debit instruction from their existing NRE / NRO bank account maintained in their name with DBS Bank only (“NRE/NROAccount”). If Cardholder makes such payment through any mode other than auto-debit, DBS Bank shall reverse the amount so paid within 15 days from the date of receipt of payment. Thereafter, payment due as per the Statement shall be auto-debited from the NRE/NRO account of the Cardholder.

(b) DBS Bank shall debit the TAD as per the Statement from the Cardholder’s NRE/NRO account. If the account balance is not sufficient for auto-debit of TAD, then DBS Bank shall debit the MAD as per the Statement from the Cardholder’s NRE/NRO account. Where the account balance is not sufficient for auto-debit of TAD or MAD, as the case may be, then applicable charges as per MITC shall be levied.

(c)  DBS Bank will issue the Credit Card in a blocked state upon acceptance of the Credit Card application. Once DBS Bank receives duly signed auto-debit consent from NR Cardholder, the block shall be released within 5 days from the date of receipt of signed consent and the Credit Card shall be enabled for use thereafter.

(d) Where the NRE/NRO account is to be closed for any reason whatsoever, the Credit Card shall also be closed as per DBS Bank applicable policies, under intimation to the Cardholder, after debiting amount of outstanding dues, if any, from the NRE/NRO account.

(e) Where the status of NR Cardholder changes to Resident Indian as per applicable laws, and the NRO account is successfully migrated to an Indian Resident account as per applicable DBS Bank policies, the auto-debit consent shall automatically lapse, and the Cardholder shall be entitled to make payment against the Statement through any of the modes available to Resident Indian Cardholders.

(f) Where the NRE/NRO account is placed under a freeze, whether of any nature and for any reason whatsoever, DBS Bank shall be entitled to debit the amount of outstanding dues, if any, from the NRE/NRO account (unless restricted by applicable law), and put the Credit Card under a blocked state, under intimation to the Cardholder, till such time as the NRE/NRO account remains under freeze. Once the freeze on the NRE/NRO account has been removed, it shall be the responsibility of the Cardholder to reach out to the Bank and request for the block on the Credit Card to be released.

(v) Billing disputes resolution

All contents of the Statement(s) will be deemed correct and accepted by the Cardmember(s) unless, within 30 days of the issue of Statement, the Cardmember(s) informs the DBS Bank of any discrepancies in writing, failing which it would be construed that all the charges indicated on the Statement are in order. As per the Visa regulation, in case of a discrepancy, it is mandatory to inform the Bank in writing to initiate a Charge Dispute on your behalf. If the aforesaid discrepancies are prima facie found to be legitimate by the Bank, the Bank may reverse the charge on a temporary basis until the completion of subsequent investigations by the Bank to its full and final satisfaction. If the said investigations conducted by the Bank indicate that the liability of such (discrepancies) charges is accruing to the said Cardmember(s), then the charge will be reinstated in the subsequent Statement and fees/charges shall be claimed by the Bank in accordance with the charges indicated herein above. Notwithstanding the provisions herein, the Bank shall not exceed duration of 60 days in informing the said Cardmember(s) of the result of the investigations conducted by the Bank. The Cardmember can reach out to the Bank for dispute through any of the below mentioned ways:

1. Email: - The Cardmember can send an email to [email protected] with your Credit Card no., registered mobile number and dispute details.
2. Toll free number:  The Cardmember can contact the Bank on our 24 hours Customer Service number: 1800 209 4555 or our overseas customer service number +9144 6685 4555 or Cards helpline (Singapore) - 800 852 6186.

(c) Grievance redressal escalation – Contact at DBS Bank India Limited, we want to make sure that you get only the best of service from us, service which you, our valued customer, deserve.

The Bank’s Grievance Redressal policy follows the following principles:

• Customers are treated fairly at all times.
• Complaints raised by customers are dealt with courtesy and in a timely manner.
• Customers are informed of avenues to escalate their complaints within the organization, and their rights if they are not satisfied with the resolution of their complaints.
• The Bank employees work in good faith and without prejudice, towards the interests of the customers.

Cardmembers can contact our Customer Care (only for): Contact our 24-hour credit card service helpline number 1800 209 4555 or our overseas customer service number +9144 6685 4555 or Cards helpline (Singapore) - 800 852 6186 or write to us at  [email protected]

If, at any stage, you feel that our service levels are not up to your expectations, here is what you can do:

• Level 1: You can contact us by calling on our Customer Care number 1800 209 4555 or write to us at  [email protected].
• Level 2: In case you are not satisfied with the resolution provided under Level 1, you can escalate the complaint and write to the Principal Nodal Officer, DBS Bank India Limited, Express Towers, Nariman Point, Mumbai, Maharashtra, 400021 or email at [email protected]. In your communications, kindly provide your complete credit card number and details of your complaint or feedback.

For more details, you can visit the Bank’s grievance policy available on the Bank’s website.

For more details on compensation policy, you can visit

The grievance policy will help you with the contact details, timelines, and escalation levels for you to lodge your complaints. In case, you are not happy with the resolution provided by the Bank, the policy also guides you on the process and how to approach Ombudsman.

(vi) Complete postal address of card-issuer :

6th Floor, The Ruby, Ruby Corporate Park, North East wing, 29, Senapati Bapat Marg, Tulsi Pipe Road, Dadar West, Mumbai, Mumbai, Maharashtra, 400028

(D) DEFAULT AND CIRCUMSTANCES

(i)  Procedure including notice period for reporting a card holder as defaulter:

In the event of default, the Cardmember will be sent reminders from time to time for settlement of any outstanding on the Credit Card Account using any of the following modes: by post, telephone, e-mail, SMS messaging and/or engaging third parties to remind, follow up and collect dues. Any third party so appointed, shall adhere fully to the Code of Conduct on debt collection as applicable from time to time.

Occurrence of one or more of the following events shall constitute an event of default and the Bank at its sole discretion may withdraw the Credit Card facility. The events of default are as under:

• The first event of default will occur, if the customer fails to make the payment of MAD by the Payment Due Date as indicated on the credit card billing statement.
• The Cardmember consistently fails to pay any amount due to the Bank within the stipulated period of 90 days.
• The Cardmember fails to perform the obligations as per Cardmember Agreement.
• Any cheques and/or ECS/standing instructions delivered to the Bank are not encashed/ acted upon for any reason whatsoever on presentation/ being made.
• Any representation made by the Cardmember proves to be incorrect, false, or incomplete, including but not limited to income and/or identification papers/documents forwarded to the Bank being proved incorrect, incomplete, and or containing false fraudulent information.
• a credit card account will be treated as non-performing asset if the MAD, as mentioned in the statement, is not paid fully within 90 days from the Payment Due Date mentioned in the statement.

(ii) Procedure for withdrawal of default report and the period within which the default report would be updated after settlement of dues:

• The defaulter in question has liquidated his entire outstanding dues with the Bank or settled his dues with the Bank
• A court verdict has been received against the Bank, in a legal suit filed by or against the Bank, instructing the Bank to de-list the Cardmember from the default report. Decisions are taken on a case to case based upon individual reviews.

(iii) Recovery procedure in case of default:

In case of default, the Bank can recover the amount by initiating such legal action before appropriate court/tribunal of appropriate jurisdiction. The Bank exercise such rights and remedies available to the Bank under applicable laws, and all such rights and remedies are cumulative and not alternative can be enforced concurrently or successively.

(iv) Recovery of dues in case of death/ permanent in capacitance of Cardholder:

Upon death or permanent incapacitation of the Cardmember, the Bank will try to recover the amount due and amicably settle the Account dues with the Cardmember’s legal heir(s).

(E) TERMINATION / REVOCATION OF CARD MEMBERSHIP

(i) Procedure for surrender of card by Cardholder

1. The Cardmember may terminate this Agreement at any time by returning to the Bank all the Credit Card(s) cut diagonally in half across the magnetic strip and the chip on the Credit Card needs to be destroyed by cutting the chip in two pieces, either along with a written request or followed by calling the Bank’s 24 Hours Customer Service Helpline or write an email requesting termination of all facilities and benefits thereto associated with the Credit Card(s). The Primary Cardmember can cancel the use of Additional Card(s) by notifying the Bank in writing but, notwithstanding the same, the Primary Cardmember will remain liable for all charges and fees incurred by use of the Additional Credit Card(s). No annual fees and/or other charges shall be refunded on a pro-rata basis.
   • Email: - The Cardmember can send an email to [email protected] with your Credit Card number
   • Toll free number:  The Cardmember can contact the Bank on our 24 hours Customer Service number: 1800 209 4555 or our overseas customer service number +9144 6685 4555 or Cards helpline (Singapore) - 800 852 6186
2. The Bank may terminate the Credit Card facility immediately at any time at its discretion or at any time restrict the use without assigning reason or cause and without any notice thereto. Where the Bank terminates the Credit Card facility, all amounts outstanding on the Card Account (including Charges or Cash Advances not yet debited) will become due and payable immediately. The Bank may inform all establishments (where the Credit Card is valid/ accepted) of the cancelled Credit Cards. If the Credit Card is cancelled, it must not be used and should be cut in diagonally over the magnetic strip and the chip on the Credit Card needs to be destroyed by cutting the chip in two pieces. No annual fees or other charges shall be refunded on the pro-rata basis.
3.  In the event that the Cardmember changes his/her employment, profession or address, or is transferred from his/her present place of posting or changes his/ her salary account/main bank account etc. (as the case may be), the Bank at its sole discretion shall have the right to discontinue the Credit Card facility. The Cardmember specifically acknowledges that once the Credit Card Account is cancelled/ closed, the privileges (including all benefits and services) of the Credit Card shall stand withdrawn, and reinstatement of such privileges is not automatic and will take place solely at the discretion of the Bank. On cancellation of the Credit Card (for any reason whatsoever), the Cardmember:
   • If Cardmember(s)’ Credit Card is never used or not used for over 90 days, the benefits thereto may be withdrawn.
   • Must not use the Credit Card, cut the Card diagonally into half, and return the same to the Bank
   • Is responsible for any use of the Card including payment of Charges until the Card is returned to the Bank cut diagonally into half.
4. Must continue to make payments to the Bank in accordance with the conditions of use of the Credit Card

(ii) Procedure for closure of card account if the card has not been used for more than one year

If a Credit Card has not been used for a period of more than one year, the process to close the card shall be initiated after intimating the Cardholder. If no reply is received from the Cardholder within a period of 30 days, the card account shall be closed by the Bank, subject to payment of all dues by the Cardholder. The information regarding the closure of card account shall be reported with the Credit Information Company/ies in the subsequent month reporting

Subsequent to closure of credit card account, any credit balance available in credit card accounts shall be transferred to the Cardholder’s bank account. The Bank shall obtain the details of the Cardholder’s bank account, if the same is not available.

(F) LOSS/ THEFT/ MISUSE OF CARD

(i) Procedure to be followed in case of loss/ theft/ misuse of card. The Cardmember should block the card immediately, using DBS Card+ Mobile app or web portal alternatively customer can call DBS Card 24x7 Toll Free number : 1800 209 4555, or write and email to us on [email protected] or the customer may visit the nearest DBS Bank branch in the event the Credit Card is lost, stolen, not received, swallowed at an ATM of DBS Bank or any other Bank, or is being misused without his/her respective permission. The Credit Card thereafter will be blocked and suspended. In addition, in case of loss / theft / misuse, the Cardmember must file the Police Complaint/ First Information Report (FIR), a copy of which should be forwarded to the Bank.

(ii) Liability of card holder in case of (i) above

(a) The Cardmember’s liability arising out of any unauthorized use of the Credit Card prior to notice/ communication to the Bank shall be towards all charges incurred till the notice/communication to the Bank and shall be “Nil” only after receipt of notice by the Bank.

(b) In case of an unsigned Credit Card, the Cardmember shall be liable for all charges incurred on it.

(c) The Cardmember will fully co-operate with the Bank, the representatives of the Bank and/or legal authorities in the event of any investigation into any disputed transaction.

(d) In the event the Cardmember subsequently recovers the Credit Card (after reporting theft), the recovered Credit Card must not be used and must be cut in half and returned immediately to the Bank.

(iii) Unsuccessful / Failed transaction

By any reason if the transaction failed and it was deducted from your Credit Card, we request you to wait for 3 working days for the biller/merchant to claim the amount. If merchant claims the amount within 3 days, your transaction is considered successful.

If merchant does not claim the amount in 3 working days from the date of transaction, it will be reversed into your Credit Card within 5 working days from the date of transaction.

(G) DISCLOSURE

(a) The Cardmember hereby expressly authorizes the Bank, for the purposes of credit verification or reference checks or protection of its interests to disclose all/ any information or documents relating to the Cardmember including this Agreement and/or any other agreements, or to disclose upon default committed by the Cardmember, with Reserve Bank of India, Income Tax Authorities, tribunals, courts, judicial bodies , credit bureau, other banks and financial institutions or any other third party in conformity with the disclosure norms as applicable from time to time.

(b) The Cardmember hereby agrees that, only in case of an explicit consent provided by the Cardmember, the information furnished by the Cardmember in the credit card application form or otherwise may further be used by Bank for marketing purposes to sell Card related offers, including but not limited to, Balance Transfer, EMI offers, cash-related offers and insurance products, from time to time. Further, the Bank may use this information to market other products of Bank from time to time, in conformity with the disclosure norms as applicable. For ensuring that the Cardmember(s) are not inconvenienced, the Bank maintains a “Do Not Call” register and if Cardmember(s) will not like to be called for any marketing offers, they may inform the 24 Hours helpline by Phone or send an e-mail to [email protected] for listing their said contact numbers in such register. The Cardmember(s) can also register at the Bank website for the exclusion of their respective contact details.

(c) In the event that the Bank receives adverse reports (relating to a Cardmember(s)’ credit worthiness or something to such effect), the Bank may cancel the Credit Card in accordance with the Cardmember agreement, whereupon the entire outstanding balance as well as any further charges/fees incurred by use of the Credit Card, though not yet billed in a Statement, shall immediately become due and payable by the said Cardmember(s).

(d) The Cardmember authorizes the Bank to share information relating to the Cardmember with third parties to enable the Bank to administer, service and manage the benefits or programs to which the Cardmember is enrolled.

(e) Notwithstanding anything to the contrary, the Cardmember authorizes the Bank to disclose all any information or documents about the Cardmember including this Agreement and/ or any other agreement, transactions or dealings between  the Cardmember and the Bank for any purpose to : a. its head office or to any other branches, subsidiaries or associated or affiliated companies of the Bank; b. professional advisers of the Bank; c. any potential or actual purchaser/ assignee of the Bank or of any of its businesses, rights, assets or obligations; or d. to any other person where disclosure is required by law.

(f) The Credit Information Bureau India Ltd. (CIBIL) is an initiative of the Government of India and the Reserve Bank of India (RBI) to improve the functionality and stability of the Indian financial system. This is in line with the RBI’s efforts to provide an effective mechanism for exchange of information between banks and financial institutions, thereby enabling customers to avail of better credit terms from various institutions.

(g) All banks and financial institutions participating in this initiative are required to share customer data with CIBIL and other credit information bureau. In view of the above, the Bank shall report the data pertaining to Cardmember(s)/ Add on Card member(s) Account to CIBIL and other credit information bureau.

(h) In the event of default, the Bank shall report the credit card account status as “defaulter” with the Credit Information Company. A seven-day notice shall be given to the Cardholder about the intention to report him/her as defaulter to the Credit Information Company.

(i) The Cardmember(s) acknowledge that, as per the business practices and applicable provisions, the Bank is authorized to share Cardmember(s)’ information with any existing or future credit bureaus as determined by the Bank from time to time. The said information may be shared with the CIBIL or any other credit information bureau approved/ notified by the competent authorities to improve the functionality and stability of the Indian financial system, and such other entities.

(j) In the event that a reported Card member subsequently settles or clears all dues with the Bank to the Bank’s satisfaction, the Bank shall make reasonable efforts in ensuring that the updated details of the said Card member are provided to CIBIL or such other credit information bureau to reflect the change.

(k) The Cardmember hereby authorize and give consent to DBS Bank to share and disclose any / all information as received KYC from UIDAI/ information furnished by me in application form(s) with Credit information companies and its service providers, competent governmental/regulatory authorities or its third party service providers including for KYC information verification and credit risk analysis.

In case the Card Member commits a default in payment or repayment of principal amount of any financial assistance/facilities/ financial/credit facility or interest/charges due thereon, DBS Bank and / or the RBI will have an unqualified right to disclose or publish the details of the default and the name of the Card Member/ or its directors/partners/ add-on card holders, as applicable, as defaulters in such manner and through such medium as DBS Bank or RBI in their absolute discretion may think fit. DBS Bank shall disclose information relating to credit history/repayment record and/or days past due status of the Card Member in terms of the Credit Information Companies (Regulation) Act, 2005 to a credit information bureau. Acceptance of an application for a Credit Card is based on no adverse reports of the Card Member's credit worthiness. DBS Bank may report to other banks or financial entities any delinquencies in the Card Account or withdrawal of the Card Member's credit facility through the Card or otherwise. Based on the receipt of adverse reports (relating to credit worthiness of the Card Member or his / her family members), DBS Bank may, after 15 days prior notice in writing, cancel the Credit Card, whereupon the entire outstanding balance in the Card Account as well as any further charges incurred by use of the Card, though not yet billed to the Card Account, shall be immediately payable by the Card Member. DBS Bank shall not be obliged to disclose to the Card Member the name of the bank or financial entity, from where it received or to which it disclosed information.

DISCLAIMER

DBS Bank or its Affiliates, and their respective employees, agents or contractors shall not be liable for any loss or damage, whether direct, indirect, consequential, incidental, exemplary, or special, including but not limited to loss of revenue, profit, business, savings, data or goodwill, loss of use, whether foreseeable or not, whether arising under any contract, tort or otherwise, arising out of any delay, interruption, restriction, suspension, breakdown, failure or error of communication systems, payment systems or any third party services necessary to provide the facility.

DBS Bank will never ask for card CVV/CVC/security code, PIN, OTP or password to offer any deals, services, products, gifts, vouchers, Cash Points, activation or cancellation of card. Kindly ignore such requests on call/SMS/email. You should ensure not to share or disclose card number/CVV/CVC/security code, PIN, OTP or password with any other person.

The communication information shared with the Bank at the time of Credit card onboarding will be utilized only for Credit Card. Customer needs to reach out to the Bank separately for updation of communication details with regards to other products/services of the Bank.

Kindly ensure authenticity of the website/portal before initiating any transaction. Beware of the fake websites that defraud you.