A 2022 study by Entrust, The Great Payments Disruption, found that 75% of bank customers in Indonesia prefer to bank online without the need to go to a branch office (branchless), with 71% of them using banking applications on their mobile phones or tablets to execute banking activities. Furthermore, customers in Indonesia prefer e-wallet as a payment method to physical debit or credit cards. This is expected to help Indonesia meet the predictions that its digital economy will grow by eightfold by 2030. In response to these findings, Bank DBS Indonesia through digibank by DBS has adopted a personalised digital transformation strategy to facilitate customers in performing banking activities and to hold a series of integrated customer education programmes. Seizing the momentum of this year's National Customer Day, Bank DBS Indonesia expressed gratitude to customers for their trust, partnership and collaboration in the past 33 years.

Consumer Banking Director, PT Bank DBS Indonesia Rudy Tandjung said, "We are most grateful to our customers for the trust and loyalty they place in Bank DBS Indonesia’s services. From the beginning, we have been guided by a strong vision to accommodate customers’ aspirations, including providing digital banking services and contributing to sustainable development in line with our aspirations as a purpose-driven bank. This unwavering commitment has also led us to several important achievements, including the honour to be ranked second in the list of World's Best Bank 2020, and the top place in World’s Best Banks 2021."

To mark this year's National Customer Day, Bank DBS Indonesia distributed TADA e-vouchers to more than 1,500 selected customers as a token of appreciation from 5 to 9 September 2022. Selected customers were contacted via email. DBS Treasures and DBS Treasures Private Client’s branch offices also celebrated National Customer Day by distributing drinks and shopping vouchers to customers to promote the pay-buy feature “Top up eMoney” on the digibank by DBS application to loyal customers. In addition, Bank DBS Indonesia held various interesting quizzes and contests on Instagram @dbsbankid and @digibankid for all Bank DBS Indonesia’s customers offering Rp500,000 vouchers as prizes.

Bank DBS Indonesia strives to be a different kind of bank by also being a friend who gives the best to its customers. Seizing the momentum of National Customer Day, Bank DBS Indonesia expressed its deepest gratitude to all customers who continue to support them in making this world a better place through sustainable activities.

Since its launch in 2017, digibank by DBS has transformed into a full-fledged digital banking platform that provides comfort and convenience for customers. The digibank by DBS application offers a wide selection of complete investment products starting from Rp100,000, complete payment features, as well as a credit card and loan application process in 60 seconds. In addition, digibank by DBS is completed with advanced security technologies, including biometric verification for account opening and soft tokens for transaction security.

In addition to conducting digital transformation to offer first-rate digital services, Bank DBS Indonesia also realises the aspirations of customers who contribute positively to environmental and social sustainability. Through the Green Savings account, customers can support selected social entrepreneurs like Krakakoa that seeks to improve the welfare of cocoa farmers in Indonesia through automated donations of part the savings interest. Furthermore, Bank DBS Indonesia and DBS Foundation actively participate in developing social enterprises as well as small and medium enterprises (SMEs) in Indonesia through funding, coaching, and collaboration. Bank DBS Indonesia also introduced the Pay it Forward programme that offers DBS Treasures and DBS Treasures Private Client customers interesting promotions and rewards when buying products from social entrpreneur partners.

In 2018, Bank DBS Indonesia was first entered in the list of the “World’s Best Banks” by Global Finance, and received similar accolades from UK-based Euromoney (World’s Best Banks - 2019, 2021), and The Banker, a leading publication of the Financial Times (Global Bank of the Year - 2018, 2021). On top of that, Bank DBS Indonesia won the top award from Global Finance twice, in 2020 and 2022. Bank DBS Indonesia also won the Global Best Bank award for seven achievements in five consecutive years, from 2018 to 2022. The overall achievements have encouraged Bank DBS Indonesia to continue to innovate to provide reliable digital banking services for customers and increase financial inclusion in Indonesia.

Bank DBS Indonesia enhances digital transformation and sustainability solutions to show appreciation to loyal customers