POSB USHERS IN LUNAR NEW YEAR WITH
NEW LOOK FOR POSB GIRL
The tenth uniform introduced since 1972 reinforces bank’s commitment to serve generations of Singaporeans
SINGAPORE, 03 February 2014 – POSB customers today got a preview of the bank’s new uniform when they visited POSB Ang Mo Kio Central branch for their first banking transactions after the Lunar New Year holiday. Customers were also greeted by the bank’s senior management, who visited the branch as part of an annual tradition to personally wish customers a prosperous Lunar New Year.
The new branch uniform is the tenth design in a series of friendly yellow and blue uniforms introduced in 1972, when POSB established its first independent bank branch in the heartlands. The new design, which cleverly weaves the familiar POSB key logo into an Asian motif, will be rolled out across all POSB branches in the first quarter.
To achieve consistency in the adoption of the refreshed look, POSB branch staff have all attended a comprehensive grooming course, where they learnt how to accentuate the warm and graceful Asian inspired uniform.
POSB has also invested in a customised service training programme to ensure that branch staff continue to deliver the friendly Asian service that is synonymous with the iconic POSB Girl. With active participation from branch staff, in all, more than 5,000 additional service training hours were delivered.
Sim S. Lim, Singapore Country Head, DBS Bank, said, “POSB has long been regarded as the People’s Bank. Our staff, who are the faces of the bank, play a key role in reaching out to customers. This is why we continually invest in staff development and instill service pride in our people, in order that we may deliver the personable and value added banking experience our customers have to come to appreciate.”
The POSB Girl made her debut in 1972 when the bank embarked on its service journey, which included grooming a pool of service staff who would come to represent the bank’s respectful, dependable and efficient service. Since then, staff who embody POSB’s promise of being neighbours first and bankers second have been featured in the bank’s marketing campaigns, and are recognised as service models for all staff.
In January, POSB also launched a Customer Advocacy programme, led by a group of service veterans, to help shape the banking journey from the customers’ perspective so as to create a better client experience.
As a result of its service initiatives, the number of compliments received by POSB branch staff has increased over the years. POSB measures its service standards across several benchmarks and has observed significant improvement in customers’ perception of the bank over the last three years, specifically in the areas of having the “most friendly staff” and “delivering on its promises”.
Derrick Goh, Head of POSB, said, “Our staff take great pride in serving generations of Singaporeans and the refreshed uniform celebrates our ongoing journey to put customers at the heart of the banking experience. As the nation’s oldest bank, it is important for POSB to continuously innovate and take the lead in delivering safe and smart banking services that are relevant to our customers’ evolving lifestyle.”
POSB has a long history of driving banking innovation in Singapore. For example, it was the first local bank to introduce the ATM and to offer HDB home loan financing in the 70s.
Today, the bank’s innovations continue to be driven by a commitment to increase convenience, strengthen relationships and add value to the customer’s banking experience. In 2013, POSB’s product and service innovations include:
POSB HDB Loan – an alternative housing loan to the HDB concessionary loan
POSB Invest Saver – a regular savings plan that allows customers to invest in Singapore’s blue-chip stocks
PAssion POSB Debit Card – the first all-in-one community card that brings together convenience and community lifestyle benefits
POSB Cash-Point – a new cash withdrawal service allowing customers to withdraw cash at 7-Eleven stores islandwide
The Great Singapore ATM Card Upgrade – the first nationwide campaign to encourage cardholders to switch to more secure chip cards.
To encourage customers to establish good savings habits in 2014, the bank recently launched two new deposit accounts, eMSA 2014 and MSA-Home, which reward customers with higher interest rates. For more information, please visit www.posb.com.sg .
POSB CNY Branch Visit 1: Sim Lim, Singapore Country Head, DBS Bank, wishing customers a prosperous new year
POSB CNY Branch Visit 2: Derrick Goh, Head of POSB, giving customers mandarin oranges as part of the bank’s annual tradition
POSB CNY Branch Visit 3: POSB staff dressed in the new uniforms assisting customers at the Ang Mo Kio Central branch
POSB CNY Branch Visit 4: POSB staff at the welcome pod
POSB Female Uniform 2014: The POSB key logo is weaved into an Asian motif featured on the inner collar and sleeves
POSB Male Uniform 2014: Being neighbours first, bankers second means looking professional yet warm and friendly
DBS - Living, Breathing Asia
DBS is a leading financial services group in Asia, with over 250 branches across 16 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised as “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Managed Bank in Asia-Pacific” by The Asian Banker. The bank has also been named “Safest Bank in Asia” by Global Finance for five consecutive years from 2009 to 2013.
DBS provides a full range of services in consumer, SME and corporate banking activities across Asia. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. These market insights and regional connectivity have helped to drive the bank’s growth as it sets out to be the Asian bank of choice. DBS is also committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 19,000 staff, representing over 30 nationalities. For more information, please visit www.dbs.com.