DBS Indonesia, has again initiated the whole new level of experience in banking activities through an innovation. After the launch of digibank by DBS – a bank with full advantages in a one hand – currently DBS Indonesia became a pioneer in creating a more seamless way in doing banking, through its presence in several coffee shops around Jakarta, Tangerang, Bandung and Surabaya. DBS Indonesia is one of the banks that allows the use of biometric verification in opening bank accounts. With e-KTP, then people able open a digibank account and makes a biometric verification at coffee shop, as simple as ordering a cup of coffee.
This innovative breakthrough by digibank is one of the DBS Indonesia efforts in completing the needs of today's urban communities while still complying with the Indonesian Government regulations, specifically in terms of Implementation of Anti-Money Laundering and Counter-Terrorism Financing Programs (APU and PPT). As a bank institution which commitment is to focus in innovation and technology, DBS Indonesia strives in complying the regulations and implements the Know Your Customer (KYC) procedures, through fun and convenience way. The KYC function is to identify and verify the prospective customers as a part of required process in order to check the validity of customers.
Leonardo Koesmanto – Head of Digital Banking DBS Indonesia, is explaining about several features and advantages of e-KYC services of digibank by DBS. DBS Indonesia presents a more seamless banking activity and initiates closer relationships with customers through the launch of e-KYC digibank by DBS, at St. Ali Coffee Jakarta, Wednesday (24/1).
Leonardo Koesmanto - Head of Digital Banking of PT Bank DBS Indonesia said, "it is Digibank by DBS commitment to maintain closer relationships with the costumers. This time, we want to introduce a unique way in opening bank account, by doing biometrics verification in e-KYC store. This is the way we demonstrate digital innovation in banking industry." Leo also mentioned that since the launching, digibank by DBS has implemented a unique and innovative customer verification process, for example in the use of biometric technology.
Since its first launch, identity verification of prospective customer has been conducted through a digibank agent who visits the potential customer at their current location. Appointments has been made easy as to book an online transportation.
Furthermore, Leo explained, "Currently, digibank by DBS comes closer to accompany daily activities for people who tend to do their activities in more convenient places such as coffee shops while enjoying their coffee and relaxing, but are still able to do banking activities, including opening account. Thus, this is what we call as Live More, Bank Less.''
Leonardo Koesmanto – Head of Digital Banking DBS Indonesia, is showing the process of opening a bank account of digibank by DBS with e-KYC services through biometric verification. In partnership with 21 coffee shopes in Jakarta, Tangerang, Bandung, and Surabaya, opening digibank by DBS account through e-KTP biometric verification only takes less than 5 minutes in process.
A Unique way in opening digibank account
DBS Indonesia has committed to always provide banking experience for customers in an easier, seamless, and fun way, and digibank by DBS is becoming the proof commitment.
Currently DBS Indonesia has initiated collaboration with several coffee shops in Jakarta, Tangerang, Bandung and Surabaya in order to improve customers convenience in terms of banking activities. This unique collaboration then enable people to open accounts at several coffee shops as easy as enjoying their favorite coffee. Coffee trends that had become a part of the lifestyle for urban communities, especially for millennials, is one of the reasons for DBS Indonesia in establishing collaboration with several coffee shops. Later on, at the coffee shops, there will be a biometric verification tool to assist the verification process of identifying on the prospective customers.
There are already 21 coffee shops across Jakarta, Tangerang, Bandung and Surabaya that has officially cooperated with DBS Indonesia for e-KYC program. The coffee shops will also provide a free cup of coffee for new customers of digibank by DBS who had successfully conducted the process of biometrics verification.
Mikael Jasin – Coffee Director St. Ali Coffee Jakarta, is showing the way of coffee brewing without expresso machine, during the launch of e-KYC digibank by DBS at St. Ali Cofee Jakarta, Wednesday (24/1). The coffee shops – as the center of urban communities, socializing and meeting with clients in urban area – is the background idea, for digibank by DBS’ innovative breakthrough, where the opening of bank account is as easy as enjoying the favorite coffee.
In addition, digibank by DBS will provide several benefits, such as 20% discount for the coffee lovers who has a digibank account.
Furthermore, these are digibank by DBS innovative features that enables customers to experience seamless banking activities:
Biometric station (totem) digibank by DBS
The effort of DBS Group to be at the forefront of banking innovation have been widely recognized. Last year, the bank was recognized as “World’s Best Digital Bank” by Euromoney, Best in the World for Digital Distribution by Efma Accenture and “Best Retail Bank in Asia-Pacific” by The Asian Banker. It has also been awarded as “Safest Bank in Asia” for nine consecutive years from 2009 – 2017.The following of 21 coffee shopes in Jakarta, Tangerang, Bandung and Surabaya which have established the cooperation with DBS Indonesia: