DBS conferred three global awards, including the most prestigious ‘World’s Best Bank’ accolade, by Euromoney
Singapore, Hong Kong, Indonesia, India, China, Taiwan, Regional, 18 Jul 2025 - DBS scored a hat-trick win at the Euromoney Awards for Excellence 2025. This included receiving the “World’s Best Bank” accolade, marking the third time that the bank has clinched Euromoney’s top accolade since 2019. The recognition is a testament to DBS’ solid financial performance, unwavering commitment to customer excellence, relentless focus on innovation and strong sense of purpose. DBS was also named the inaugural winner in the “World’s Best Bank for Customer Experience” category and “World’s Best Bank for Corporate Responsibility” for the second time.
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DBS CEO Tan Su Shan receiving the global accolades on behalf of the bank at Euromoney’s gala dinner held in London. DBS won the “World’s Best Bank” accolade for the third time since 2019. It was also the inaugural winner as “World’s Best Bank for Customer Experience” and was lauded “World’s Best Bank for Corporate Responsibility” for the second time.
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Image 2 and 3 - DBS CEO Tan Su Shan celebrating the bank’s hat-trick win with the DBS team at the Euromoney Awards for Excellence 2025 in London
“At a time of economic uncertainty and rapid technological change, DBS stands out for its future-forward approach, focus on trust and reliability, and proven ability to realise value from technology investments,” said Dominic O’Neill, Head of Banking, Euromoney, in its award citation.
“The bank’s agile-at-scale transformation has shown fruits in revenues and customer satisfaction, and low staff turnover rates are a result of investing in its employees throughout their careers, and of an underlying sense of purpose, including to social and environment causes. DBS has also demonstrated how banks can steer their organisations towards excellence in customer service. All this has had an impact on its financial results and shareholder returns, which have both reached record levels.”
In 2024, DBS’ total income of SGD 22.3 billion and net profit of SGD 11.4 billion were both at new highs. Return on equity of 18.0% was one of the highest among developed market banks. The bank was also the first Singapore-listed company to cross USD 100 billion in market capitalisation.
On the customer front, DBS has continued to innovate to make banking simpler, more effortless and highly personalised. In 2024, this included engaging more than 13 million customers across the region through 1.2 billion AI-powered personalised nudges to guide them towards better investment and financial decisions. Last year, the bank more than doubled economic outcomes from AI to SGD 750 million through over 370 use cases. It also continued to mature the way it manages through journeys, improving customer satisfaction, turnaround times and other customer outcomes in the process.
DBS’ commitment to corporate responsibility cuts across the environmental, social and governance pillars. To help drive Asia’s transition to a low-carbon economy, DBS has committed SGD 89 billion in sustainable financing commitments net of repayments. It has also pledged up to SGD 1 billion and over 1.5 million volunteer hours in the coming decade, starting 2024, to improve lives and livelihoods of the low-income and underprivileged in Asia.
Tan Su Shan, DBS CEO, said: “We are very honoured to be conferred three global awards, including the ‘World’s Best Bank’ accolade, by Euromoney. Innovation and purpose are integral to the DBS culture, driven by our desire to make banking simpler and more effortless for customers, as well as to do real things for real people. To be recognised for our commitment to customers and society, who are at the heart of everything we do at DBS, is very gratifying. We will continue to be that trusted, purpose-driven and transformative partner that everyone can count on.”
DBS received its first global Best Bank title in
2018
, when New York-based Global Finance named it the Best Bank in the World. That same year, The Banker, a publication by the Financial Times, awarded DBS the title of
Global Bank of the Year
. In the years that followed, DBS continued to earn top honours, with Euromoney and Global Finance conferring their highest accolades in
2019
(Euromoney),
2020
(Global Finance), and
2021
(Euromoney). This latest World’s Best Bank win marks the eighth time DBS has been recognised for its global leadership.
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About DBS
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “
World’s Best Bank
” by Global Finance, “
World’s Best Bank
” by Euromoney and “
Global Bank of the Year
” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “
World’s Best Digital Bank
” by Euromoney and the world’s “
Most Innovative in Digital Banking
” by The Banker. In addition, DBS has been accorded the “
Safest Bank in Asia
“ award by Global Finance for 16 consecutive years from 2009 to 2024.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets.
DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting businesses for impact: enterprises with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping underserved communities with future-ready skills and helping them to build food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit
www.dbs.com
.
DBS Bank Ltd | 12 Marina Boulevard, DBS Asia Central @ Marina Bay Financial Centre Tower 3,
Singapore 018982 | Co. Reg. No. 196800306E
Tel: 65.6878 8888 | www.dbs.com
