Many of our customers were hard-hit during the pandemic. DBS provided funding to the liquidity-strapped, extended loan moratoriums to those needing reprieve and expedited the rollout of a number of digital solutions so that businesses and individuals could bank with us seamlessly from the safety of their homes.
Cognisant that banking is an essential service, our people adapted quickly to the different circuit breaker and lockdown situations, as well as work from home arrangements. This ensured that our customers remained well-served during the pandemic. On our part, we made sure to take care of our employees’ physical and mental well-being, and to equip them with skills of the future. Not only did the bank pledge to keep all jobs, we also created new ones to bolster employment in a difficult year.
We supported hard-hit communities in a myriad of ways – by providing meals and medical equipment to those in need, supporting social enterprises via grants and loans, banking underserved segments like migrant workers, and tackling loneliness and social isolation through our employee volunteerism programme.