Leaders in digital banking talk about the difference between digitising aspects of a bank and creating a truly digital financial institution. DBS is doing this better than any other bank. It is demonstrably the case that digital innovation pervades every part of DBS, from consumer to corporate, SMEs to transaction banking and even the DBS Foundation.
Editor of Euromoney magazine
From re-architecting our technology infrastructure to transforming our front end, DBS is seeking to become digital to the core. Whether it is credit cards, wealth or SME, we make it simple and easy for customers to engage with us digitally. Coupled with a focus on agile methodology and journey thinking, we have been able to improve speed to market and the customer experience. This translates to more digitally-engaged customers, as well as higher returns per customer. In particular, consumer banking and SME customers who engage with us digitally account for 2x more revenue, on average, than other customers.Find out why
Launched in April, digibank by DBS is all about reimagining banking. As India's first mobile-only bank, it turns banking on its head by doing away with branches, forms, signatures and call agents. Instead, front and centre are biometrics, artificial intelligence (AI), analytics and dynamic security. With digibank, DBS has penetrated India's retail banking market, acquiring more than 840,000 customers in 10 months. Plans are underway to introduce it in other markets.Find out why
To reimagine banking, we are re-wiring the organisation to have a start-up culture and mindset. We have established experiential learning platforms, introduced new ways of working, re-designed office spaces and fostered ecosystem partnerships to encourage our people to embrace a spirit of experimentation and innovation. This is part of our larger vision of creating a 22,000-person start-up.Find out why
Social enterprises (SEs) offer innovative and sustainable solutions to address social challenges in a rapidly growing Asia. The DBS Foundation supports social entrepreneurs across Asia by:
To date, DBS has reached out to more than 5,000 SEs, and supported over 100 SEs in the region with more than SGD 4 million in grant funding through various initiatives.Find out why
We made good progress on our strategy, delivering strong operating performance and cost efficiencies, as well as solid returns.
Chairman Peter Seah
Our business model seeks to create value for stakeholders in a sustainable way.Read more
We use our resources to differentiate ourselves and maximise value creation for our stakeholders in the long run.Read More
We distribute value to our stakeholders both in financial value and in intangible benefits.Read More
These have the most impact on our ability to create long-term value.Read More