Data validation amid pandemic to support digital banking

Indonesia.27 Jul 2020

digibank by DBS collaborates with Home Ministry’s Population and Civil Registration Directorate General

Indonesia, 27 Jul 2020 - Indonesia’s economy contracted in the second quarter of 2020 due to the Covid-19 pandemic. The banking sector is expected to contribute to efforts to accelerate the nation’s economic recovery. As more and more activities require minimal physical contact, banks need to make adjustments to meet customer needs through massive digital transformation. Therefore, digital banking services are the best alternative for customers to conduct financial transactions. This needs to be supported with good data validation to protect customer data and prevent data manipulation or misuse.

Recognizing the importance of accurate data validation, digibank by DBS, a pioneer of digital banking in Indonesia, collaborates with the Home Ministry’s Population and Civil Registration Directorate General to utilize population data to give secure and easy banking transaction experiences to customers. The collaboration is very helpful to digibank by DBS’ Electronic Know Your Customer (e-KYC) process through verification of population data and electronic ID card (e-KTP). The technology will ensure a convenient and efficient process as it saves customers a trip to the branch office (branchless), does not use paper (paperless), and does not need wet signature (signatureless).

“The security and confidentiality of customer data are the main priority of Bank DBS Indonesia. Therefore, we continue to develop customer data security technology, including through collaboration with the Population and Civil Registration Office (Dukcapil), and operate under the Financial Services Authority (OJK). The Dukcapil’s Go Digital program, which aims to support the government’s commitment to implementing the Single Identity Number (SIN), helps accelerate our digital transformation,” said PT Bank DBS Indonesia Managing Director, Head of Digital Banking Leonardo Koesmanto.

To accelerate the implementation of SIN, the Dukcapil is standardizing the Citizen Identity Number (NIK). Currently, 99.04% of Indonesians have e-KTP as unique citizen data to support the One Data Policy.

"People should be aware of their personal data and public data kept at various institutions. If we search for 'KTP' in cyberspace, millions of e-KTP will be displayed. This needs serious attention from the public as well as related institutions. All institutions that use data should keep data secure and protect the personal data of all customers. There should be no data buying and selling, no use of data that is not in accordance with its designation to ensure compliance with the rule of law, and the protection of confidential personal data," said Director General of Population and Civil Registration Prof. Dr. Zudan Arif Fakrulloh, SH., M.H.

As digital transformation is accelerating, the Dukcapil plays a central role in e-KYC by providing access to identity verification. This is done to protect the various sectors that engage in economic activities, such as banking, insurance and the trade industry, against fraud. With e-KYC based on Dukcapil data, document forgery in banking can be reduced and customer data is verified.

During the pandemic, digibank by DBS has experienced a significant increase of up to 75% in the number of transactions. In view of the fact, DBS is becoming more active in developing features in its application, especially for wealth management, to facilitate customers in conducting financial management transactions. In the near future, digibank by DBS plans to launch the Multi-Currency Account and Secondary Bonds features to give customers more choices in saving their money and improving their finances.

To support population data utilization in investment instruments and foreign exchange transactions, and given the increasingly diverse demands of digital banking, the Dukcapil is taking steps to complete the construction of population big data to increase the effectiveness and efficiency of public services.




About DBS

DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank’s “AA-” and “Aa1” credit ratings are among the highest in the world.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Euromoney, “Global Bank of the Year” by The Banker and “Best Bank in the World” by Global Finance. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 11 consecutive years from 2009 to 2019.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all our 28,000 staff, representing over 40 nationalities. For more information, please visit