DBS named World's Best Digital Bank
Also recognised as World’s Best SME Bank, becoming first Asian Bank to win two awards in global category of the prestigious Euromoney Awards
For the hotly contested ‘World’s Best Digital Bank’ award, DBS beat top-tier global competitors such as Bank of America and HSBC to come out tops. This is the second time DBS’ leadership in digital banking has been recognised by Euromoney as being the best globally, the first being in 2016.
Said Euromoney, “DBS has shown the power of being articulate about digital banking and the bank has long since entrenched an entrepreneurial, tech-led culture which pervades every business line and every level of seniority. But being able to get into the details and explain how and why a digital path is one paved with profits? That’s a new and important step.
“Quantifying exactly what digitalisation means for profitability – and it means plenty – is a useful tool not only for investors but the whole industry. The market is so impressed by what it has heard from DBS that it’s beginning to be revalued as a bank crossed with a tech stock.”
To measure the effectiveness and pervasiveness on its digital transformation efforts, DBS is believed to be the first bank in the world to develop a methodology for measuring the financial value created by digitalisation. Through its digital value capture methodology, it has been able to draw up an effective business plan to drive digital behaviour among customers, making it simpler for customers to engage with the bank online.
As a testament to its digital transformation strategy, DBS improved its cost-income-ratio from 45.4% in 2015 to 43% in 2017. Revenues have also increased by 10.4% over the same period. Meanwhile, the proportion of customers in Consumer and SME Banking in Singapore and Hong Kong that are digital rose nine percentage points since 2015 to 42% today.
DBS’ ‘World’s Best SME Bank’ win validates the bank’s efforts in supporting SMEs in Asia through regional connectivity and digital innovation.
Said Euromoney, “It is rare to find banks that offer comprehensive services to SMEs cross-border. Singapore is an exception, and DBS has made the greatest progress in our review period, taking the lessons it has learned in serving Hong Kong and Singapore SMEs and applying them in India, Greater China and Indonesia.
“DBS has harnessed its digital excellence to provide convenience, speed and comprehensive solutions to small and medium enterprises. It is extremely well placed to assist the growth of these businesses from India to the Greater Bay Area, and it is doing so without compromising asset quality.”
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
DBS is at the forefront of leveraging digital technology to shape the future of banking, and has been named “World’s Best Digital Bank” by Euromoney. The bank has also been recognised for its leadership in the region, having been named “Asia’s Best Bank” by several publications including The Banker, Global Finance, IFR Asia and Euromoney since 2012. In addition, the bank has been named “Safest Bank in Asia” by Global Finance for nine consecutive years from 2009 to 2017.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of its 26,000 staff, representing over 40 nationalities. For more information, please visit www.dbs.com.