-
Why are there so many buttons on this device, when I need to use only one?
The remaining buttons enable us to progressively offer you new and improved features - for your greater online banking convenience. These additional features will be offered in a phased manner over the next few months.
-
What are the other features offered by this new device?
This New Generation iB Secure Device has enhanced authentication capabilities, assuring you of even more peace of mind while you perform your online transactions.
-
This is a rather “bulky” device. Can I request for the previous version of the device instead of this one?
We regret to inform you that we are not able to accede to your request. From December 2011 onwards, the bank will be replacing the old device with this latest version of the DBS iB Secure Device for all our customers.
-
What is the lifespan of the new device?
The lifespan of this device is dependent on the battery contained in it – which is between 5 to 7 years - also depending on the frequency of usage.
-
Is this device water resistant?
Yes, the device is water-resistant but not water proof. To avoid potential malfunctioning, please do not submerge your new device in water.
-
I find the button difficult to press.
The button does not require pressing with force, but requires you to gently “press and hold” in order to generate the one-time-password (OTP).
-
What happens if the OTP generated by the device is not accepted when I attempt to log in to my account?
The new device – as was with the previous version - is a sensitive electronic device that can be affected by many factors including temperature fluctuations, humidity, and undue stress. This may lead the device to temporarily de-synchronize, causing the OTP generated to be rejected by our system.
Should this happen, simply press the DBS logo button again to generate the next consecutive OTP, which can then be used to re-attempt login.
-
Is there a device replacement fee?
Yes. As with the current device, the device replacement fee is SGD 20 Nett.
-
In the future, will all banks be moving to this version of the device?
This New Generation iB Secure Device is being offered to our customers due to its enhanced authentication capabilities.
We are unable to comment on existing or future services being offered by other banks.