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- How do I obtain my DBS iB Secure Device
We have been distributing the DBS iB Secure Starter Kit via mail to all our iBanking users in phases and will complete this distribution exercise in July 2007. If you have not received the DBS iB Secure Device, please call our Customer Service hotline at 1800-111-1111. If you are calling from overseas, please contact us at 65-6327 2265. Alternatively, you can mail in the DBS iB Secure Device form for our processing.
All new iBanking customers will be issued the DBS iB Secure Starter Kit directly. This Starter Kit will be mailed to them within 4 working days upon their successful iBanking application.
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In the starter kit you will find:
- A welcome letter with your Registration Code
- Instructions on how to register
- Your personal DBS iB Secure Device
- A set of stickers for personalisation
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- When I login to iBanking, I am prompted to register my DBS iB Secure Device, however I have yet to receive my security device. What Should I do?
From 25th July 2007 onwards, all DBS iBanking customers will require the DBS iB Secure Device at login.
If you are new iBanking customer, kindly wait 4 working days for the device to be delivered to you via local mail.
If you still have yet to receive your DBS iB Secure Device, please contact our Customer Service hotline at 1800-111 1111. If you are calling from overseas, please contact us at 65-6327 2265. Alternatively, you can mail in the DBS iB Secure Device form for our processing.
- I have multiple addresses registered with the bank. Which mailing address will the DBS iB Secure Device be mailed to?
Your DBS iB Secure Device will be mailed to the address that is tagged to your primary account. This is the address that was stated when you first applied for iBanking. If you have since changed your address kindly update your current address with us to ensure that your DBS iB Secure Device is sent to the right address.
- How do I update my address with the bank?
You can update your address in 3 ways:
- Login to iBanking and select "Customer Service" on the left navigation bar. Then select "Update Address".
- Visit our website www.dbs.com/sg/personal and print out the form "Address / Telephone Number Update (individuals)". Print and sign the form and mail it back to us.
- Visit any our branches to update your address.
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