We at DBS Bank take your banking transactions seriously. We aim to deliver our products and services to you in an error-free and efficient manner.

Our recent Customer Survey results indicate a need to highlight our Service Standards to our customers. As a result of your invaluable input, we are enclosing herewith our Service Charter.

We strive to process our customers' banking transactions right the first time and every time. As a reflection of our relentless commitment to service quality, we have achieved ISO9000 certification in our processing services for Remittances, Clearing, and Trade Services. In addition, our stringent internal quality procedures and Continuous Process Improvement Program ensure that our performance is consistently of high quality."