Frequently Asked Questions

Phone Banking

General

1. What is Phone Banking and when will it be launched?
2. What number do I call for corporate Phone Banking?
3. What language options are available on Phone Banking?
4. What are the services available on Phone Banking?
5. How do I apply for Phone Banking?
6. How many transactions can I make in a single call to Phone Banking?
7. How do I find out more about Phone Banking?

1. What is Phone Banking?
   Phone Banking is a 24-hour self-service banking facility that offers a wide range of financial services over the telephone.
   
   
   
2. What number do I call for Phone Banking?
   Phone Banking is available at 1800 222 2200.
   
   
   
3. What language options are available on Phone Banking?
   Phone Banking is available in English and Mandarin.
   
   
   
4. What are the services available on Phone Banking?
   The services currently available are:
   

   Financial Transaction

   Funds Transfer

   Bill Payment

   Fixed Deposit Placement (S$)

   Account Information Enquiry

   Balance Enquiry S$ Current/Foreign Currency Current Account S$ Fixed Deposit Account Securities Financing Account (SFA)

   Cheque Status Enquiry

   Inward Remittance Enquiry

   Request and Notification

   Cheque Book Request

   Stop Payment for Cheques (only for S$ Current Account cheques)

   Statement Request

   Change User Identification Number (User ID)

   Change of Phone Banking Personal Identification Number (PIN)

   
   
   
   
5. How do I apply for Phone Banking?
   You may apply for Phone Banking at any of our branches or simply mail in a completed Application Form. Your Phone Banking User ID & PIN will be mailed to your nominated representatives approximately 7 business days upon receipt of your application.
   
   
   
6. How many transactions can I make in a single call to Phone Banking?
   You are allowed a maximum of eight minutes to perform all your desired transactions per call.
   
   
   
7. How do I find out more about Phone Banking?
   Please refer to the following Phone Banking user guide.
   • Chinese version
   • English version
   Alternatively, please visit any of our POSB/DBS branches for a copy of the Phone Banking User Guide.