Protecting Against Fraud

You can protect yourself from fraud by taking precautionary measures with these simple steps, and by being more alert with your transactions.

• Read all details on the charge slip before signing or confirming the transaction.
• Draw a line across any blank space for entering money amounts, when you sign a receipt.
• Cancel incorrect receipts and tear up cancelled slips and carbon copies.
• Save your receipts to compare with billing statements.
• Check your billing statements promptly when they arrive.
• Report any questionable charges at once and follow up in writing.
• Mail cheques with your card number on them in opaque envelopes.
• Tear up pre-approved credit offers before throwing them away.
• Patronise online stores only if they have secure systems. An indication is a locked padlock icon usually found at the bottom of your browser.
• Check your credit or charge card statements promptly, especially after each overseas trip. If you notice any discrepancies, call us immediately at our hotline.

• Sign a blank charge slip.
• Lend your credit or charge card to anyone.
• Leave cards or receipts lying around.
• Write your card information on a postcard or the outside of an envelope.
• Keep card-related information, such as PIN numbers, in the same place as your card.
• Give out your card number or other personal information over the phone or to anyone unless you are certain it is from a company you know and trust. No one should ask for your password or PIN.