Protecting Against Fraud
You can protect yourself from fraud by taking precautionary measures with these simple steps, and by being more alert with your transactions.
- Read all details on the charge slip before signing or confirming the transaction.
- Draw a line across any blank space for entering money amounts, when you sign a receipt.
- Cancel incorrect receipts and tear up cancelled slips and carbon copies.
- Save your receipts to compare with billing statements.
- Check your billing statements promptly when they arrive.
- Report any questionable charges at once and follow up in writing.
- Mail cheques with your card number on them in opaque envelopes.
- Tear up pre-approved credit offers before throwing them away.
- Patronise online stores only if they have secure systems. An indication is a locked padlock icon usually found at the bottom of your browser.
- Check your credit or charge card statements promptly, especially after each overseas trip. If you notice any discrepancies, call us immediately at our hotline.
- Sign a blank charge slip.
- Lend your credit or charge card to anyone.
- Leave cards or receipts lying around.
- Write your card information on a postcard or the outside of an envelope.
- Keep card-related information, such as PIN numbers, in the same place as your card.
- Give out your card number or other personal information over the phone or to anyone unless you are certain it is from a company you know and trust. No one should ask for your password or PIN.