DBS Bank has a core set of values, which we employ in our work and are the standards by which we deliver our services to our customers. Understand how these values ensure a secure and better banking experience for you.
The DBS Group Code of Conduct (the "Code") sets out the principles and standards of behaviour that we expect of everyone who works for DBS. These principles define us, and are the standards by which we deal with our customers, business associates, stakeholders and each other. They are a core part of our values.
The Code applies to all full and part-time employees, contractors and agency employees. This includes the bank, all bank and non-bank subsidiaries of DBS Group, overseas branches and representative offices.
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We aim to service the financial needs of our customers within the boundaries of fair,
ethical and legal business practices. We will not take advantage of customers
through manipulation, abuse of privileged information, misrepresentation of facts or
concealment of any material information that the customer is entitled to know, in
connection with any dealings between the customer and DBS.
DBS strives to be an organisation that strongly supports vigorous but fair competition. We aim to promote a competitive marketplace that is free, to provide consumers with high quality goods and services at fair prices, and to prevent conduct that interferes with this outcome.
We will promptly respond to customers enquiries about the terms and
conditions of banking services and, in particular, bank charges. We will at all
times comply with any applicable banking code, as well as any specific policies of
DBS on fair dealing, and disclose to customers the terms and conditions of services
provided, the risks of any transaction entered into by customers, and our charges and fees.
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DBS is committed to achieving corporate fairness, transparency and accountability through a well-defined corporate governance structure. DBS aspires to the highest standards of corporate governance, and is guided by the principles in the Code of Corporate Governance, and in regulations and guidelines issued by the Monetary Authority of Singapore (MAS) and the Singapore Exchange (SGX). DBS considers good corporate governance to be the cornerstone of a well-managed organisation and strives to continually improve its governance framework.
DBS' annual report contains reports on corporate governance and risk management that describe DBS' main practices in these areas. DBS has adopted a staff code of conduct to support the corporate governance objectives set forth above. The staff code of conduct sets out the principles and standards of behaviour that we expect of all full and part time employees, contractors and agency employees when representing the company.
If you feel that any of our employees have breached their duty of fair dealing and ethical conduct, we would like to know about it. You may contact us with your feedback. All genuine reports will be treated with the utmost confidentiality.
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To ensure the safety of all our customers and staff, we employ the latest security measures throughout our bank branches. All DBS branches are fully fitted with alarms connected to the police, and CCTV cameras for everyones security.
If you feel under any threat or observe any suspicious activity:
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- Do not confront any individual.
- Move away from a potential source of danger.
- Approach our staff and security guards.
- If you are in one of our branches and an alarm is activated, be observant, remain calm and approach the bank staff or guard for assistance. If asked to evacuate the bank, please our follow bank staff to a safe place.
- DBS branch employees wear distinctive uniforms and name badges, and if you are in doubt, ask to see their DBS staff card.