Identity Theft

What is Identity Theft?

Identity theft happens when someone steals your name and personal banking information to commit financial fraud. You could lose money, your reputation and credit worthiness.

How can I protect myself from Identity Theft?

• Before revealing information about your identity, find out how it will be used and if it will be shared with others. You should keep personal details as confidential as possible.
• Give your NRIC to others only when absolutely necessary. Ask to use other types of identification if possible.
• Keep your credit cards and personal information in a safe place. Carry only the cards you need.
• Check at least once a year that the information in your credit report maintained by the Credit Bureau (Singapore) is accurately updated. For more information, visit www.creditbureau.com.sg
• Get rid of old charge receipts, credit applications, insurance forms, cheques, billing statements and expired cards properly by shredding them.

What should you do if you are a victim of Identity Theft?

• Notify the issuers and financial institutions immediately. Call the Credit Bureau to ask if they can put a fraud alert in your file.
• If your cards have been stolen, inform the bank immediately and make a police report and keep a copy of it.
• Inform the bank and police if there are any unauthorised transactions done on the card that was reported as lost or stolen.
• If your card was returned or found, return the card to the bank immediately.
• If you are paying your card bills through GIRO or other arrangements that deducts money from your bank account, inform your bank immediately of the situation and follow up in writing to void these arrangements formally.

What should you do if you have revealed your banking details to fraudsters?

If you suspect you have been a victim of fraud, and have revealed your personal banking details to fraudsters of this nature, please call our hotline.