DBS Money Safe
At DBS, you are automatically covered by our DBS money safe guarantee, the moment you become an iBanking customer in Singapore.
What is DBS Money Safe?
DBS money safe is a guarantee to all DBS iBanking customers that your money will be secure when you bank online with us. We will replace any money lost from your account as a result of an unauthorised transaction made from your iBanking account.
Our guarantee protects you if you have kept yourself secure online by taking the following steps:
- You have kept your 2-Factor Authentication Device (IB Secure) secure.
- You have not given your security details, such as your user ID, PIN and 2-Factor Authentication Device or SMS-One-Time Password (IB message), to someone else.
- You do not use an account aggregation service (a service provided by another company that allows you to view all of your bank details on a single website) or a similar service.
- You have followed our recommended security practices and carried out your obligations in the terms and conditions that apply to your account and iBanking facility.
- You monitor records of your transactions regularly, and report discrepancies to us within fourteen days from the date of your statement of account.
- You help us by providing your full co-operation and all information needed from you, including working with relevant authorities.
- The replacement of your money is limited to the amount illegally transferred from your iBanking account. This guarantee does not cover any other losses, including indirect, consequential or special losses, damages, expenses, legal fees or loss of opportunity.
- The guarantee will not apply where the transaction was carried out with your knowledge and consent, or where you have acted fraudulently, dishonestly or in a criminal manner, alone or with others.
- Investigations will begin the moment you inform us that your account has been compromised, and we will get back to you within seven working days.
Inform us the instant you are aware of any security breach or suspected fraud.