What is Card Fraud?
Card Fraud happens when someone uses your card or card number without your knowledge.
There are many different types of Card Fraud. Some of the most common ways that fraud can happen are:
Lost or stolen cards
- Conmen can use lost or stolen cards to make transactions. As a precaution, do not leave your credit, debit or ATM cards in clear view in a parked car, in the outer or unzipped pocket of your pants or bag, or lying around in public places.
- A thief may also get hold of your card in the mail before it reaches you, sign it in his handwriting and use it.
Fake or altered cards
A fraudster can capture your card details during a transaction, to make counterfeit cards from the stolen information, and make purchases using them.
- Such cards often lack certain security features found in genuine cards.
Find out more about security measures for your cards
, and how they protect you.
Telephone and Internet frauds
- During a phone or online transaction, no card or signature is required, just a valid card number and expiry date. In the event of fraud, the fraudster usually wants his purchase to be delivered to an address different from the billing address.
In such cases, cardholders may receive a call to confirm the transaction, especially if it is for the purchase of a very expensive item.
For better protection, you can choose to be alerted whenever a transaction is made on your card.
What should you do if someone has stolen your card or used it without your knowledge?
If you suspect you have been a victim of fraud, or if your card details have been used without your permission, please call our hotline.
- Do not leave your cards lying around in public, or in clear view where it might be stolen.
- If you are expecting a new card, inform your bank if it does not arrive within two weeks.
- After a transaction, make sure that the card returned to you has your name on it and has not been tampered with.
- Choose to be alerted whenever a transaction is made on your card. You can sign-up for this feature on your iBanking account, at any DBS Branch, or call our hotline.