TravellerShield - Travel Insurance

Any person aged 18 years and above can apply for the insurance.

Two types of Plan are available: Premier Plan or Classic Plan, providing different level of benefits to meet your travel insurance needs. The Premier Plan comes with bonus covers not available under the Classic Plan.

It provides cover for one Insured Person only.

A Family Cover comprises the Insured, his/her legal spouse and all their legal Child(ren) who are travelling together on a Journey.

If you bought an Annual Policy, the Insured Persons under the Family Cover are not required to travel together on a Journey, but any Child Insured Person under the age of 12 years must be accompanied by a parent or Adult Guardian for any Journey.

For TravellerShield, Child means the Adult applicant's legal child who is unmarried and unemployed, above 1 month old and below 18 years or up to 23 years of age if studying full time in a recognised institution of higher learning, at the commencement of any Journey.

Yes, you can buy Individual Cover for your legal Child. However, if the Child is under the age of 12 years, a parent or Adult guardian must accompany the Child during the Journey. The benefits payable under the Policy will be subject to the limit for "Child Insured Person".

A Single Return Trip Policy covers the entire return trip (not exceeding 180 consecutive days) from the time during the Period of Insurance that the Insured Person leaves his/her Home or workplace in Singapore for the sole purpose of commencing a trip abroad to three (3) hours after the Insured Person arrives back in Singapore or on the expiry date of the Period of Insurance shown in the Schedule, whichever is sooner.

If you travel frequently, apply for Annual Policy for attractive savings and convenience as you are automatically covered for all your trips taken during the Period of Insurance. You can make unlimited number of trips during the Period of Insurance, provided each trip does not exceed 90 consecutive days from the departure date.

If you bought a Family, Annual Policy, the Insured Persons under the Family Cover are not required to travel together on a Journey. However, any Child Insured Person under the age of 12 years must be accompanied by a parent or Adult Guardian for any Journey.

If you are going to more than one country, please select the Travel Region (Area 1, 2 or 3) of your furthest destination from Singapore.

For example, if you are travelling to Thailand and USA, please select Area 3 (Worldwide). Note that all trips must commence and return to Singapore.

If you travel to Thailand and return to Singapore before setting off again to USA, that will be counted as two trips and you need to purchase two travel policies to cover each trip separately.

Yes, foreigners ordinarily residing in Singapore and holding an employment pass or work permit can buy TravellerShield. Please note that this insurance will only cover for a round trip commencing and returning to Singapore within the period of insurance.

Yes, TravellerShield provides cover for both leisure and business. However, certain professions are excluded, such as persons engaging in military service or operations, manual work, offshore work, mining, aerial photography, flying or other aerial activities (except travelling as a fare paying passenger on a commercial airline). Please refer to the Policy for full details of Exclusions.

There is no age limit for application. However, if you are aged 70 years old and above, you are only eligible for Single Trip Policy. Please refer to the Policy for details of coverage.

Yes, you may apply for TravellerShield so long as you have not boarded the plane, provided at the time of applying the insurance you are not aware of any circumstances which are likely to lead to a claim.

Yes, these leisure sports are covered. However, hazardous activities such as rafting or canoeing involving white water rapids, bungee jumping, jet skiing, underwater activities involving artificial breathing apparatus, ski racing, backcountry skiing or off-piste skiing, ski jumping and the use of bobsleigh or skeleton, hunting, pot-holing, mountaineering or rock climbing that requires the use of ropes or guides, are excluded. Please refer to the Policy for full details of the Exclusions.

Please contact MSIG Insurance:

Before trip commences

You can only change the commencement date if you notify MSIG Insurance prior to the commencement of your trip or Period of Insurance, whichever is the sooner.

While overseas

Only trip extension is permissible once the trip commences. It is permitted midway during travel and within the period of insurance provided there are no known circumstances or events likely to lead to claim, subject to a minimum additional premium of S$10.

You should quote your full name and NRIC/Passport No. for identification. Please ensure you receive a confirmation from MSIG Insurance for the changes and pay the additional premium, if applicable. There will be no refund of premium for any changes.

For a Single Return Trip Policy, you may cancel the policy at any time prior to commencement of the Period of Insurance, provided no claims is made and MSIG Insurance will retain a minimum premium of $50.

For an Annual Policy, you may cancel your policy at any time during the Period of Insurance by giving 7 days written notice to MSIG Insurance. If at the time of cancellation the policy is in force for 180 days or less, you will be entitled to a refund of premium based on our short period rates (as stated in the Policy) provided no claim is made. No refund is allowed if your policy is in force for more than 180 days.

• If you are overseas and require any emergency assistance, you can call MSIG Assist 24 Hour Hotline +65 6827 2728.
• If you wish to file a claim on your insurance, you have to do so within one month upon your return to Singapore. Please lodge your claim with MSIG Claims Department as soon as you return to Singapore from your overseas trip.
• A "Travel Insurance Claim Form" will be sent to you for completion. You can also download and print the claim form here.
• Return the completed "Travel Insurance Claim Form" to MSIG General Claims Department together with the supporting documents.

You can purchase TravellerShield with any of your credit cards.

You can purchase TravellerShield Insurance with any of your credit cards. Please disable the pop-up blocker for the transaction to go through smoothly.

You will receive an electronic receipt once your payment and transaction is successfully processed. You will also receive an email acknowledgement if you have provided an email address.

You will receive your TravellerShield policy document via your email once your application has been successfully processed. You may also download a copy of the specimen Policy terms and conditions from www.dbs.com/posb/insurance.

You may send via e-mail, detailing your technical problems, to info@nets.com.sg or call NETS Call Centre at 6274 1212 during office hours.

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